Frontline Performance Group

• Lead and facilitate the customer activation process, ensuring a captivating onboarding experience • Drive the implementation and ongoing maintenance of The Foundation Framework • Promote and support the adoption and utilization of the IN-Gauge software platform • Commit to continuous self-led learning, always maintaining IN-Gauge ‘super user’ proficiency • Collaborate with regional and global peers, fostering the exchange of best practices and seeking innovation insights • Champion the client recognition tool, encouraging client leadership to actively engage using IN-Gauge • Regularly communicate program performance to key property leadership, outlining support needs monthly, partnering with the General Manager role or equivalent • Lead quarterly program reviews with key stakeholders • Initiate conversations with internal leadership regarding upsell opportunities • Represent FPG at industry events, conferences, networking functions, and marketing activities to strengthen relationships, enhance brand visibility, and identify new business opportunities • Occasionally, up to 20% of your time, travel to local regional clients to support, elevate, and reinforce partnership expectations, enhancing the overall client experience

Who We Are At Frontline Performance Group (FPG), we help hospitality and automotive brands improve performance where it matters most, at the front line. With more than 30 years of experience, our team combines industry expertise with proprietary technology to drive measurable revenue and service outcomes. Our platform, IN-Gauge, is used by over 60,000 users across 100+ countries. Behind every successful implementation is a strong technical foundation, clean data, reliable integrations, and a team that knows how to make complex systems work seamlessly together. We are collaborative, hands-on, and focused on continuous improvement. The Role We are looking for a Technical Implementation Consultant who can take ownership of the technical side of client implementations, with a strong focus on data integration, system connectivity, and data reliability. This role is ideal for someone who enjoys working at the intersection of data, APIs, and customer-facing delivery. You will partner closely with client technical teams to ensure data flows correctly into IN-Gauge and supports real-time insights from day one. What You’ll Do Data Integration & Pipeline Development - Design and configure data pipelines from systems such as PMS, POS, and other enterprise platforms - Execute data extraction using ETL/ELT methodologies - Work with data warehouses and storage solutions (S3, Redshift, Snowflake, etc.) - Normalize and map client data into standardized schemas - Support both batch and real-time data processing where needed API & System Connectivity - Integrate client systems via REST APIs, webhooks, and file-based transfers - Configure authentication (OAuth, API keys, tokens) - Troubleshoot data discrepancies, pipeline issues, and connectivity challenges - Document integration workflows and technical configurations Client-Facing Technical Delivery - Act as the primary technical contact during implementation - Lead technical discovery sessions to understand client systems and data environments - Collaborate with client IT teams to establish secure, reliable integrations - Provide guidance and training on data flows and troubleshooting Quality Assurance & Handoff - Validate data accuracy, completeness, and performance - Monitor early-stage data quality and pipeline reliability - Document configurations, known issues, and operational considerations - Ensure a smooth transition to Customer Success and Support teams What Success Looks Like - Data pipelines are reliable, accurate, and stable from go-live - Integrations are completed on time with clear documentation - Clients understand their data and trust its accuracy - Minimal post-implementation technical issues or escalations Who You Are You are a technically strong implementation professional who understands how data moves between systems. You’re comfortable working with APIs, troubleshooting issues, and collaborating directly with both technical and non-technical stakeholders. You may come from a background such as: - Technical Implementation Consultant or Integration Specialist - Data Engineer or ETL Developer - Solutions Engineer or Professional Services Engineer - Any similar role involving system integrations and data pipelines Qualifications Required - Experience with data pipelines and ETL/ELT processes - Working knowledge of APIs (REST, webhooks, authentication methods) - Familiarity with data warehouses or storage solutions (S3, Redshift, Snowflake, or similar) - Understanding of data modeling, normalization, and schema design - Experience with batch processing or event-driven systems Preferred - Experience implementing hospitality software (SaaS, POS, PMS, or similar) - Experience working with systems like Opera, Infor, Toast, MICROS, or Aloha - SQL skills for data validation and troubleshooting - Exposure to real-time streaming technologies (Kafka, Kinesis, or similar) - Familiarity with monitoring and alerting tools Skills - Strong communication skills across technical and non-technical audiences - Ability to manage multiple implementations at once - Structured, problem-solving mindset - Comfortable working independently in a remote environment COMPENSATION Base Salary: $80,000 - $90,000 BENEFITS FPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below. Benefits effective date: 1st day of the month following date of hire - Employer contribution toward company-sponsored health plans - Dental & Vision plans offered - Employer-paid Short-term Disability & Long-term Disability - Employer-paid Life Insurance Policy ($100,000) - Employer-paid Accidental Death & Dismemberment Policy ($100,000) - 401K participation with 4% Employer Matching Contribution - Paid Time Off and annual holiday closure - Parental Leave (Maternity, Paternity, and Adoption Leaves

• Drive revenue growth by engaging in high-volume outbound prospecting, managing the sales cycle, and nurturing client relationships. • Develop a deep understanding of the company's platform and tailor your approach to meet each client’s needs. • Strategically manage your territory, leverage CRM tools, and collaborate with marketing to optimize lead generation and conversion strategies. • Conduct cold calls, emails, and social media outreach to identify and qualify potential hotel clients. • Manage the sales process from prospecting to closure, aligning with the company's sales process. • Build and maintain relationships with decision-makers in hotel groups and individual properties. • Master the company’s platform and articulate its value to clients. • Use CRM tools like Salesforce and SalesLoft to manage pipeline and sales activities. • Utilize LinkedIn and Sales Navigator to network, build connections, and source leads. • Work with marketing to align on lead quality and customer engagement tactics. • Prepare and deliver presentations that highlight the company’s value proposition and ROI. • Maintain accurate sales activity records in CRM systems. • Participate in ongoing sales and product training. • Lead or coordinate workshops to drive client engagement and sign-ups, collaborating with operations for seamless delivery.

• Administer and maintain FPG’s Salesforce environment, including user setup, permissions, profiles, roles, and security controls • Support Salesforce automation through Flows, validation rules, and declarative tools to streamline sales and operational processes • Assist with the configuration and ongoing use of Einstein for Sales, including activity capture, predictive insights, and AI-driven recommendations • Support Agentforce and sales productivity tools to improve rep efficiency, lead follow-up, and pipeline management • Manage integrations with third-party tools, including Salesloft, ensuring clean data flow and reliable system performance • Manage and maintain sales and marketing target lists, lead routing, and assignment logic for business development teams • Partner with business stakeholders to gather requirements, define KPIs, and translate needs into Salesforce solutions • Support Salesforce release updates, testing new features and ensuring minimal disruption to users • Lead CRM onboarding by developing training materials, supporting data migrations, and providing day-to-day user support • Create and maintain clear documentation for Salesforce processes, automations, configurations, and integrations • Troubleshoot system issues and support ongoing optimization of Salesforce functionality • Take on special projects as needed, including reporting improvements and process enhancements • Troubleshoot complex Salesforce and integration issues by identifying root causes and implementing effective, sustainable solutions • Proactively identify inefficiencies, gaps, or data issues within Salesforce and recommend improvements • Support ongoing optimization of Salesforce functionality by evaluating problems from both a technical and business-process perspective

• Guide customers through the full lifecycle, beginning with activation and onboarding and continuing through ongoing performance optimization • Lead immersive live virtual delivery sessions to introduce the FPG Foundation Framework • Manage a portfolio of hospitality clients, with success measured by adoption of the framework, platform engagement, and incremental revenue performance • Proactively drive platform utilization, advocate for client needs internally, and maintain a strong focus on retention and growth • Periodically support clients on-site, reinforcing relationships and elevating the overall client experience

• Support customers through activation and early adoption of IN-Gauge • Act as the primary customer contact during implementation and early adoption • Lead regular customer check-ins (weekly, biweekly, then quarterly as adoption matures) • Provide an extra level of support to newly activated customers • Ensure customers understand how IN-Gauge supports ROI, performance improvement, and frontline outcomes • Deliver application training and feature walkthroughs to customer teams • Track training completion and adoption milestones • Monitor early product usage and engagement • Gather customer feedback on usability, features, and opportunities for improvement • Document implementation progress, adoption status, and key customer goals