• Respond to incoming Intercom chats from Grow customers and manage conversations through resolution, including CRM-related questions and workflows. • Triage issues, resolve them directly when possible, or escalate with clear and complete context. • Follow up on snoozed or pending conversations to ensure timely closure.Identify recurring issues and share trends with the Support Lead. • Validate and improve help articles, macros, and bot responses. • Collaborate closely with L1 and L2 teammates. • Stay current on product updates, releases, and changes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Remote Disney Vacation Specialist, you will be an essential part of our team, guiding clients through every stage of their journey, from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences. Requirements - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Company Description At Exciting Travel Now Travel Agency USA, based in Illinois, we pride ourselves on delivering personalized, high-quality service to travelers across the country.

• Managing a team of Canine Care Advocates on duty during the allocated shift (9:30-6 PM MST) • Handling escalated customer situations and resolving these in accordance with established business guardrails • Partnering with the team to develop and implement new and updated training materials for the team • Partnering with the team to interview, recruit, and onboard new team members • Working with other leaders to implement best practices, SOPs, metrics, and KPIs • Delivering acceptable levels of team performance over time and working towards implementing new brand guidelines in talk tracks, scripts, emails, etc. • Help drive initiatives to accomplish our CX Vision of creating a world-class, genuinely kind customer experience. • Help to develop/coach our Canine Care Advocates not only in their KPIs and roles but their career development.

• Within your first 30 days, you will work diligently to close out aging cases and develop a triage method for case assignments • Within 60 days, you will streamline the support case responses and escalation process as well as continue to train and develop the team members • Within 90 days, you will work to remove yourself from the day-to-day support cases and focus on development, supporting your team and client escalations • Servicing current customers as a system functional expert for Würk’s platform • Working collaboratively with the services and implementation departments to support a successful client experience • Bringing your ideas and strategies to advance our company’s values, unique culture, and vision for the future