Greenway Health is seeking a high-impact Director of Product Operations to establish and lead the operating model for the Product & Technology organization. This leader is accountable for making product delivery predictable, measurable, and value-driven at enterprise scale. Reporting to the CPTO, the Director defines and institutionalizes the operating mechanisms and decision frameworks that govern Product & Technology investment, prioritization, and execution. This role owns portfolio governance, performance management, operating rhythms, and value realization, ensuring product investments translate corporate priorities into disciplined execution and measurable business outcomes. Success in this role means delivering transparent portfolio economics, reliable roadmap commitments, and clear ROI from product initiatives. The ideal candidate is a systems-oriented operator and change leader who thrives in complex SaaS environments and is passionate about modernizing product development through data, automation, and AI-enabled workflows. Essential Duties & Responsibilities Product Operations, Planning & Portfolio Governance - Own the enterprise product planning process, ensuring capacity-based prioritization, explicit tradeoff decisions, and alignment to financial and value-creation targets. - Own portfolio performance and health, including investment allocation, ROI visibility, capacity utilization, customer impact, and technical debt balance. - Establish and track leading and lagging indicators for roadmap predictability (e.g., plan vs. actual delivery, scope volatility, cycle time, throughput). - Deliver standardized, data-driven executive reporting on roadmap predictability, value realization, portfolio ROI, and organizational productivity. Strategic Execution & Enterprise Initiatives - Serve as accountable executive operator for high-priority, cross-functional initiatives ensuring clear ownership, measurable milestones, disciplined execution, and transparent reporting. - Identify, assess, and mitigate risks that could impact delivery, value realization, or organizational alignment. - Drive accountability and execution rigor across initiatives with multiple stakeholders and dependencies. - Drive post-launch value realization reviews to confirm expected business and customer outcomes are achieved. Product & Technology Leadership Enablement - Provide structured analytical insight and performance transparency that enables Product and Technology leaders to make faster, higher-quality investment and execution decisions - Establish and standardize operating rhythms (OKRs, QBRs, roadmap reviews, capacity reviews) to ensure alignment, accountability, and outcome visibility. Champion AI-Enabled Productivity & Operational Excellence - Lead the evaluation, pilot, and scaled adoption of AI-powered tools across Product Management, UX Design, and Engineering. - Identify opportunities for automation and process optimization to improve productivity, quality, and speed to market. - Define governance and success metrics to ensure responsible, measurable impact from AI-enabled initiatives. - Define baseline productivity metrics and quantify measurable improvements resulting from AI-enabled tools and process automation. Build and Lead a High-Performing Team - Build a lean, high-leverage team focused on analytics, portfolio governance, and execution excellence. - Foster a culture of accountability, continuous improvement, and results-driven execution. - Coach team members to effectively partner with senior leaders and cross-functional stakeholders.

AI Product Operations Specialist - Freelance, Remote Department: Specialized Roles Employment Type: Full Time Location: Global+ Reporting To: Client via Magic Compensation: $7.00 / hour Description About the Client The hiring manager is the Head of Engineering, who partners closely with product team and iterate quickly on emerging LLM workflows. The culture values autonomy, candor, and high standards in a startup-paced environment. Why does this role exist? This role exists to serve as a highly autonomous right hand to the Head of Engineering, operating and stress-testing experimental AI tools while closing the feedback loop between users and the engineering/product teams. By proactively finding breakages, documenting issues, and prioritizing work across a 30+ person team, this role accelerates engineering velocity and product quality. It ensures the organization can scale experimentation, reduce failures in production, and maintain tight operational rhythms without relying on rigid SOPs. The Impact you’ll make AI Tool Operations & Testing - Operate, stress-test, and quality-check cutting-edge AI tools and LLM-based systems that may frequently break - Reproduce edge cases, capture logs/screens, and write clear repro steps; file/track tickets in Shortcut (Clubhouse) - Validate fixes and run smoke/regression tests before and after deployments Product Feedback & Collaboration - Provide structured, actionable feedback to the Head of Engineering and product/engineering teams - Collect and synthesize feedback from other assistants/users; turn insights into prioritized improvements - Critique internal software and propose data-backed enhancements to workflows and UX Technical Troubleshooting & QA - Triage broken workflows, diagnose likely failure points, and collaborate with engineers on root causes - Consolidate deployment updates and confirm changes behave as expected in production - Design lightweight test plans for ambiguous features; track outcomes and follow through to resolution Operational Support to the Head of Engineering - Manage and organize the Head of Engineering’s to-do list; drive proactive follow-through across a 30+ person team - Maintain and optimize work queues; ensure the right priorities are surfaced at the right time - Handle calendar management via AI tools; coordinate with stakeholders as needed Systems & Process Optimization - Build simple, scalable processes in ambiguous environments; streamline task flows and handoffs - Propose and implement improvements to reduce repeated failure modes and increase throughput - Leverage AI productivity tools to automate routine steps and create operational leverage Skills, Knowledge and Expertise Required: - Demonstrated technical mindset with strong AI tool fluency (e.g., ChatGPT, LLM workflows) or a programming background - Proven experience in product operations, QA/Testing, technical support, or similar role working closely with engineers - Exceptional written communication for clear, structured bug reports and product feedback - Comfortable operating independently in ambiguous, fast-paced environments with minimal SOPs - Availability to work 40 hours/week, Monday–Friday, 9:00 am–5:00 pm Eastern Time (may shift slightly earlier after 3–4 weeks) WFH Set-Up: - Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up. - Internet speed of at least 40MBPS - Headset with an extended mic that has noise cancellation and a webcam - Back-up computer and internet connection - Quiet, dedicated workspace at home Your Superpowers: - Technical: AI tool proficiency; systems thinking; test design and execution; QA methodologies; debugging mindset; clear documentation; comfort with Shortcut (Clubhouse), GSuite, Slack, and experimental internal tools (e.g., Magic AI); familiarity with messaging tools (e.g., Messenger). Bonus: basic scripting/automation, product analytics literacy. - Operational: Task prioritization; work queue management; lightweight process design; deployment update consolidation; calendar management via AI. - Behavioral: Proactive ownership; “figure it out” mentality; high attention to detail; resilience when tools break; curiosity and growth mindset; comfort giving candid, constructive feedback; ability to work independently and collaboratively with engineers. You should apply if... - You love being an early power user of new AI tools, enjoy breaking things to make them better, and can translate ambiguous symptoms into actionable engineering feedback. - You thrive in uncertainty, don’t need handholding, and naturally create order and leverage through systems and process improvements. - You communicate crisply in writing, challenge assumptions respectfully, and partner well with engineers and product managers. - You want to grow at the intersection of AI operations, product testing, and systems thinking. Bonus: You’re in a LATAM timezone for strong overlap with EST, and/or you have experience in programming, product, or data analytics. What to expect... Work Setup: - Remote position - Must have a reliable internet connection and a quiet workspace - Required to provide own computer with Intel Core i5 or something similar or higher operating system Working Hours: - 40 hours per week - M-F 9am to 12 noon, 1 pm to 4 pm US Timezone Compensation: - $7 per hour - No benefits package included Benefits

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Portfolio Operations Leader drives superior global product performance through advanced P&L management, prioritization and execution of new product implementation into our factories, recommending and implementing FPP (80/20) behavior for the business unit, and serves as a liaison between General Management and our various internal stakeholders (Operations, Finance, etc.). Despite being an individual contributor role, it requires proactive collaboration and persuasive influence across teams. The scope of this role includes the AMO, Asset Management, and Service Portfolio’s under the P&L owned by the GM. Responsibilities - Strategic leadership - Partner with the GM and global product leadership to translate business strategy into product planning, priorities, and measurable outcomes. - Define and evolve product ops strategy, governance, and operating model to support growth, M&A, or major transformation initiatives. - Own global product decision-rights, prioritization frameworks, and roadmap governance across product lines. - Financial Management - Responsible for putting together regular financial and operations reviews for weekly management discussions. - Maintains the pulse on trends and benchmarks essential in hitting top and bottom-line performance for the P&L. - Execution & program management - Lead end-to-end planning and execution of major cross-functional initiatives and strategic product programs. - Run program governance (milestones, risks, dependencies, mitigations) and escalate issues to the GM. - Coordinate quarterly/annual planning, release planning, and major launch programs. - Enablement, processes & standards - Standardize and scale discovery, prioritization, scoping, and launch processes. - Drive Product Management onboarding, enablement, and continuous coaching. - Establish and enforce quality and release gates to reduce regressions and rework. - Drive FPP Simplification - Simplify and prioritize programs aligned to P&L investment expectations. - Enable rapid decision-making and power teams to propose solutions and escalate risks. - Data, metrics & insights - Define, maintain, and report the product KPI framework and dashboards. - Partner with analytics/engineering to ensure reliable measurement and post-launch outcome analysis. - Drive data-informed retrospective and re-prioritization processes. - Cross-functional alignment & Go to Market (GTM) - Act as the operational liaison between product, engineering, design, revenue, marketing, customer success, and support. - Coordinate sales enablement, documentation, pricing, and customer communications for major releases. - Manage executive updates, product and portfolio reviews, and stakeholder communications on behalf of the GM. - Risk, compliance & quality - Ensure release readiness includes security, regulatory, and operational controls. - Define incident and problem-management processes; lead root-cause and remediation work for significant product incidents. - Continuous improvement & culture - Deploy Vontier Business System (VBS) tools to enhance portfolio strategy execution. - Lead process improvements to reduce cycle time, increase predictability, and elevate product quality. - Embed a customer-centric, outcome-driven mindset across product and cross-functional partners. Qualifications - 7+ years of proven experience in portfolio management and product operations. - Demonstrated understanding of Product Improvement, Lifecycle management, Daily Management and Process Improvement frameworks. - Ability to manage complex investment decisions and resource trade-offs. - Excellent communication and stakeholder engagement skills. - Product experience with cloud applications, “as a service” business models, and aftermarket services. - Ability to travel 25% internationally. Requirements - The base compensation range for this position is $110,000 to $140,000 per annum. Benefits - Premium suite of health and wellness programs including medical, dental, vision, disability, and life insurance. - Programs for family planning, managing diabetes, women's health, and support for adult and elder care. - Paid parental leave and a generous 401(k) plan with matching company contributions. - Paid time off up to 15 days each year, 13 paid holidays (including 3 floating holidays), and paid sick leave.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description PlanetArt is looking for a Product Data Coordinator, who will be responsible for supporting the Personal Creations Merchandise Operations Team in meeting departmental and company objectives. Responsible for all administrative details of the product setup process and act as a liaison between departments and other cross-functional areas in the company to ensure all timelines are met. This is a full-time position and you should expect to work Monday-Friday, up to 40 hours per week, typically between 9 AM-5 PM CT. Specific team norms around working hours will be communicated by your manager. This is a remote, work-from-home position. What You’ll Do - Assist with projects as designated by the Merchandising Operations Manager and any other duties as assigned from time to time. - Item set-up for Seasonal and One-Off Builds (Working in PLM, WMS, PA Admin and JIRA). - Review and proof final product build details and review all fields for accuracy. - Coordinate product build handoffs across channels (PC, PC-UK, FPG, Amazon). - Coordinate with cross-functional teams within Merchandising and Sourcing to ensure that new and existing product information is set up timely and accurately in preparation for site live. - Support Planning, Operations and Product Implementation Team (PIT) on builds and problem solve for any missing information. - Work closely with other members of the Merchandise Operations team to assist with product set up and product maintenance for multiple brands. - Set up products in the ecommerce platform within the timeframes required by the business. - Prioritize multiple and competing requests to deliver the optimal result for the business. - Maintain data integrity in all systems including PLM, Trello and Backoffice. - Maintain product details (pricing, copy, images, personalization, etc.) and process all changes within the agreed upon timelines. - Consistently and regularly audit product set up to ensure products are delivered correctly. - Problem solve product issues and resolve quickly. - Approach the role with an attitude of strong service/support with business partners. - Collaborate with team members to support other brands and team initiatives as needed, especially over peak periods. Qualifications - Strong analytical and problem-solving skills. - Ability to work independently and in a fast-paced work environment. - Proficient in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint. - Demonstrates initiative, organizational, and time management skills. - Strong interpersonal, written, and verbal communication skills. - Demonstrates ability to collaborate and work effectively in a team environment. Requirements - Position requires long-term and fully remote work scheduled from 9:00 AM - 5:00 PM US Central Time. - Position requires regular, continuous use of computer. - Position requires regular sitting and standing. - Position requires regular interaction with team members through the following methods: phone, Zoom, Slack, or email. - Position requires time and screen tracking via Hubstaff. - Work from Home Requirements: - Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor). - Reliable high-speed internet access. - Noise-cancelling headset (if applicable). - Private, distraction-free environment (if applicable). Benefits - Paid Time Off. - Paid US Holidays.