• Define and govern a unified UX vision across a multi-product SaaS portfolio. • Establish global design systems aligned to a common data model and shared services layer. • Ensure consistent identity, navigation, permissions, and workflow orchestration across modules. • Design AI-native interfaces: conversational assistants, contextual action cards, predictive prompts, and autonomous agent workflows. • Partner with AI/Engineering teams to translate LLM capabilities into governed, production-grade experiences. • Establish a scalable product operating rhythm across global teams (OKRs, roadmap governance, release discipline). • Implement structured experimentation (A/B testing, cohort analysis, feature validation) at portfolio scale.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a fixed-term contract (FTC) supporting a U.S.-based team with workflow automation and process management. The successful candidate will help build, test, and optimize workflows using HubSpot, Make.com, and ClickUp, ensuring operational tasks are completed accurately and efficiently. The Automation & Workflow Assistant will: - Take assigned tasks from start to finish, ensuring each workflow is fully implemented and tested - Translate operational processes into structured, logic-driven automation workflows - Work closely with a U.S.-based team to identify inefficiencies and suggest process improvements - Manage workflow automations across HubSpot, Make.com, and ClickUp This is ideal for a detail-oriented, reliable professional who enjoys process optimization, and testing workflows end-to-end. PLEASE NOTE: - Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings in the U.S.) - Public Holidays: You will be required to work on both South African and U.S. public holidays. Compensation for South African public holidays will be provided in accordance with the BCEA. - Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download), and support for a wired Ethernet connection is mandatory. Candidates without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding or outages. Candidates without backup cannot be considered. - Work Environment: Fully remote - Contract Type: Fixed-term contract (FTC) Qualifications - Strong hands-on experience with HubSpot automations, Make.com, and ClickUp - Experience with other CRMs (Salesforce, Zoho, Pipedrive) is advantageous - Familiarity with workflow logic, task automation, and cross-platform integrations - Extremely detail-oriented, methodical, and reliable - Ability to work independently, manage multiple projects, and meet deadlines - Excellent written and verbal English communication skills - Comfortable asking questions for clarification and ensuring work is done correctly rather than making assumptions Requirements - Strong hands-on experience with HubSpot automations, Make.com, and ClickUp - Experience with other CRMs (Salesforce, Zoho, Pipedrive) is advantageous - Familiarity with workflow logic, task automation, and cross-platform integrations - Extremely detail-oriented, methodical, and reliable - Ability to work independently, manage multiple projects, and meet deadlines - Excellent written and verbal English communication skills - Comfortable asking questions for clarification and ensuring work is done correctly rather than making assumptions Company Description ISTA Personnel Solutions is a dynamic, fast-growing BPO company providing dedicated operational support to U.S.-based clients. We are not a recruitment agency — we act as a direct extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.

• Due diligence and fund monitoring in On-chain Projects. • Basic Product Operations: Manage wallet protocol launches and decommissions, perform daily product maintenance, and conduct acceptance testing for new products. • Booster Earn Product Operations: Collaborate with project teams to build campaign products that meet Web3 Wallet Earn requirements; skilled in setting standards, defining requirements, and tracking progress. • On-chain Product Research: Continuously explore new on-chain earning opportunities and propose product solutions to integrate them into the wallet Earn product ecosystem.

• Lead strategic programs that improve product development practices and accelerate delivery of industry-leading solutions – e.g., Identify and prioritize opportunities to enhance product lifecycle management in areas such as roadmap planning, release management, and feedback integration • Design programs with clear process and owners, define and track measurable outcomes, and champion continuous improvement • Engage in PM tool evaluations, assessing options across ROI and implementation requirements, and drive implementation • Connect product strategy to key outcome metrics to enable focused execution – e.g. Define and operationalize targets with product outcome metrics, collaborating with Product Management, Product Analytics, Business, and Finance partners • Support the continuous evolution of key outcome metrics across products, aligning to product strategy and business priorities • Review and refine dashboards and reporting cadence to track progress across products and help identify areas of opportunities and risks • Drive key initiatives with business partners to support successful product launches – e.g., Manage and support key product initiatives that support GTM and Marketing planning, including quarterly roadmap updates and release tracker governance • Establish and enhance feedback loops from business segments to product to enable continuous improvement with products in market • Engage in evolving needs for commercial launches to identify and act on opportunities (e.g., key enablers for previews and launch readiness) • Support global product planning and key initiatives with Global Technology – e.g., Help maintain a global view of key products across regions (e.g., roadmaps and launch status) and alignment of product priorities and investments • Collaborate with partners across Product and Technology teams to enable greater velocity in development and delivery across regions with similar products • Support delivery of CPO and product leadership presentations for executive reviews (e.g., business reviews, board updates)