• Own the performance of key commerce categories including travel, recharges, vouchers, and lifestyle services • Drive category growth across multiple banking platforms • Track category metrics such as transactions, revenue, conversion rates, and repeat usage • Identify opportunities to improve customer acquisition, engagement, and monetization • Design initiatives to improve category discovery, funnel performance, and transaction conversion • Analyze the end-to-end customer journey across digital channels • Identify friction points and implement improvements that increase conversion and engagement • Work with merchant partners to strengthen category offerings • Develop promotional constructs, bundled experiences, and merchant-led campaigns • Collaborate with marketing teams to drive category visibility through in-app placements, notifications, campaigns, and digital promotions • Plan seasonal campaigns and promotional strategies • Use data to identify growth opportunities • Run experiments and test initiatives to improve category performance

• Lead and manage end-to-end program execution for pricing-related initiatives within Revenue Operations. • Collaborate with stakeholders across Operations, Regional leadership, Finance, and IT to gather business requirements, align on objectives, and ensure program success. • Drive requirements gathering sessions for new and enhanced pricing models and systems, translating business needs into actionable project plans. • Oversee the rollout and adoption of pricing programs, including Profit Planner and new technologies, ensuring robust change management and training support. • Develop and maintain project documentation, timelines, and status reports, providing regular updates to SteerCo, Senior leadership and cross-functional teams. • Identify risks, manage issues, and implement mitigation strategies to ensure timely delivery of programs. • Monitor program performance using key metrics, analyze outcomes, and drive continuous improvement efforts in pricing operations. • Champion best practices for pricing governance, compliance, and operational excellence.

Role Description We are seeking a strategic and collaborative RevOps Analyst to serve as the critical link between our business teams and operational functions. This role will ensure seamless alignment, data accuracy, and process efficiency across sales, marketing, and customer success. The ideal candidate will have strong cross-functional communication skills, a deep understanding of revenue processes, and experience driving operational improvements in a fast-paced, high growth environment. What you will be doing - Sales & Revenue Operations Processes: - Assist with pipeline management, lead routing, and forecasting. - Help operationalize initiatives defined by Sales and Revenue leadership. - Support onboarding and training of new Salesforce users. - Collaborate with teams to help assess performance and optimize lead management, account management, and activity tracking. - Assist with compensation tracking and reporting. - Build dashboards for sales, marketing, and leadership while analyzing pipeline health and funnel metrics, identifying operational inefficiencies and propose improvements. - Gather feedback from end users on workflows, dashboards and processes to share with senior team members. - Salesforce & Systems: - Manage user accounts, security settings, roles, and permissions. - Own day-to-day Salesforce configuration (fields, flows, reports, dashboards, validation rules). - Implement scoped improvements and automation projects related to business systems including HubSpot, ZoomInfo, Outreach, Zendesk, Zoom etc. - Maintain data integrity and system hygiene. - Implement process automation and optimize flows to streamline repetitive tasks. - Manage and configure custom objects, fields, page layouts, and record types. - Data & System Maintenance: - Perform regular audits to ensure data accuracy and completeness. - Troubleshoot system issues and liaise with Salesforce support or third-party vendors as needed. - Document workflows, configurations, and best practices for future reference. - End-User Experience: - Think beyond the build — consider usability and adoption. - Ensure changes make workflows easier for sales reps. - Balance technical configuration with practical business outcomes. Qualifications - Salesforce Certified Administrator. - 2+ years in Revenue Operations, sales operations, or a related role supporting revenue growth in a SaaS or tech environment. - Ability to manage several ongoing Salesforce.com customization projects from end-to-end, including gathering requirements, solution design and development, and finally working with stakeholders to roll out the solution to their teams. - Demonstrable experience customizing the platform based on user requirements including custom fields and objects and layouts along with automation capabilities such as workflows, process builder, flows, and validation rules. - Knowledge of Salesforce permissions, roles, reports, dashboards, and logical formulas. - Strong analytical skills and the ability to meet tight deadlines. - Enthusiasm to learn a new, complex domain and the humility to ask for help when needed. - Strong understanding of Excel, BI, SOQL and understanding of DLRS (declarative lookup rollup summaries). It would be great if you also have - Experience working with a fast growing organization. - Health technology experience considered an asset. Benefits - Grow through our career paths leading to more senior roles. We invest in the development of our team members, provide significant opportunities for growth and career advancement, and do everything we can to support one another to ensure individual and team success. - Get access to comprehensive benefits covering medical, dental, vision, mental health, wellness and more. Additional information This is a remote role with the option for hybrid at our downtown Toronto office. Creyos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, and disability, or another legally protected status. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Creyos will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify our Talent Acquisition Manager directly and we will work with you to meet your needs.

• Scalable pricing control: Using our platform you make well-founded pricing decisions for thousands of rooms. You optimize algorithms and configurations so they remain precise and profitable even at very large volumes. • Strategic planning & analysis: You support large customers in preparing budgets, rolling forecasts and scenario analyses. You identify deviations early and derive appropriate commercial countermeasures. • Comprehensive commercial advisory: You proactively advise clients on commercial matters, for example: - Channel mix & distribution: Strategies to increase direct bookings and optimize channel profitability. - Market segmentation: Development of rate structures for corporate clients or group business. - Visibility & marketing: Recommendations for promotions to boost occupancy during weak periods. • Product innovation & automation: You are the key interface to our product team. You systematically identify opportunities to translate complex consulting logic into scalable software features—with the goal of actively shaping our technology rather than just applying it. • End-to-end customer management: You are responsible for the entire lifecycle of your customers. You support the sales process with domain expertise, lead strategic onboarding, and secure long-term customer loyalty through excellent advisory services. • The tandem principle: You work in a close partnership with a Technical Success Manager. While you steer the commercial strategy, your technical counterpart is responsible for system architecture and integrations. Together you form an unbeatable team for your clients' success.