This role was posted on March 12, 2025. Please note that we will review applications on a rolling basis. The Role At Last Mile Health, we work to deploy a health worker within reach of everyone, everywhere. Are you a highly organized project manager who excels at coordinating across remote teams to drive real-world impact? If so, you may be the next Consultant, Program Management with the Africa Frontline First Initiative (AFF) team. Last Mile Health (LMH) is looking for a Consultant, Program Management to join the Africa Frontline First Initiative (AFF), to provide cross-cutting project management support across the initiative. This role is designed to bridge the gap across key AFF workstreams, including Country Program Delivery, Advocacy & Policy, and Strategy & Design by driving seamless collaboration and ensuring teams are aligned and moving in the same direction. The Consultant will play a hands-on role in keeping projects on track through rigorous follow-through on tasks and deliverables, consistent reporting, and strong knowledge management practices. They'll also be responsible for maintaining internal stakeholder coordination and enforcing cross-workstream norms that keep everyone accountable and connected. This position is remote with a preference for candidates based in the EAT timezone. Consultancy Details - Project Duration: April 2026 - April 2027 - Commitment: Maximum 32 hours/ week - Estimated fees: Up to $1000 USD/ week - Location: Remote, EAT timezone preferred Scope of Work The consultant will work on the following deliverables: Deliverable 1: AFF Project Management System Established and Rolled Out - Design and deploy a consolidated project management system providing real-time visibility across projects, funding mechanisms, countries, key partners, and workstreams - Standardized project management templates, workflows, and governance norms finalized, documented, and adopted. - 100% of cross-workstream projects managed through the established project management frameworks from the kick-off to the close-out phase - Design, maintain, and continuously improve master project trackers covering funding mechanism, country, workstream, deliverables, milestones, budgets, due dates, status, dependencies, and risk flags - Conduct quality assurance for accuracy and completeness, and in alignment with internal and external reporting requirements Acceptance criteria: System approved by the Project Manager and in active use by all core workstreams. Master project trackers are up-to-date and in active use. Quality assurance report reviewed by the Project Manager. This is an ongoing work Deliverable 2: Full Transition to a Proactive Asana- First Culture - Lead 100% organizational transition to a proactive Asana-first culture where all projects are managed through the standardized Asana frameworks - At least 80% of active cross-workstream projects are managed and tracked through Asana, with status health updated weekly. - Training delivered to all Project Leads on standardized workflows and advanced Asana use - Transition 100% of project workstreams to a self-driving tracker model, where automated dependencies and proactive risk-alert notifications (via Asana/Slack reminders) identify 100% of potential milestone delays at least 10 days before they occur. Acceptance criteria: The self-driving transition is successful when 100% of cross-workstream projects have automated dependencies mapped in Asana, and the leadership team receives proactive risk-alert notifications for potential delays at least 10 days in advance, as verified by a monthly system audit. Deliverable 3: Timely, high-quality (internal & external) reporting and funder updates - Coordinated the internal reporting cycles, including clear timelines, templates, and guidance for inputs from AFF team members, and active follow-up on late, incomplete, or inconsistent submissions - Complete synthesis from inputs across countries, providers, and workstreams, including progress and key achievements; delays, risks, and bottlenecks; corrective actions and mitigation measures; and cross-cutting themes and emerging trends - Complete synthesized agenda, updates, and talking points to support regular funder, key partners, and champions (Africa CDC, ECSA, and ALMA) check-ins aligned with their priorities and/or grant requirements Complete contributions to internal reporting (quarterly OKR progress, MERL database) and external reporting (funder, Africa CDC) Acceptance criteria: Reports accepted by the Project Manager and used in at least one funder or key partner engagement. This is an ongoing work Deliverable 4: Convenings & Events Coordinated and Documented - Planning, execution, and documentation completed for at least two major convenings or events, such as: - Peer learning or community of practice events - Advocacy or policy convenings (e.g., WHA, UNGA, CPHIA, or other regional forums) - country-level domestic resource mobilization and sustainability convenings - Deliverables include scheduling, agendas, run-of-show documents, participant coordination, and logistics support - post-event documentation produced, capturing key discussions, lessons learned, and follow-up actions, and contribution of insights into knowledge outputs Acceptance criteria: Activity reports submitted and validated by relevant workstreams. This is an ongoing work Deliverable 5: AFF Knowledge Management & Institutional Memory Strengthened - AFF Knowledge Hub is designed and launched as a centralized, structured repository - Contribution made to existing knowledge management projects - Priority knowledge products uploaded (e.g., country case studies, lessons learned, policy and advocacy outputs, process documentation) - Contributions made to at least two strategic publications, policy documents, or technical guidelines on CHW programs, such as the Continental Investment Case, CH Landscape Survey, Annual CH Scorecard, and Activity reports. Acceptance criteria: Knowledge Hub is live and actively used by at least two workstreams. This is an ongoing work Deliverable 6: Project Close-Out, Audits, and Handover - Project and funding mechanism close-out documentation completed, including handover notes and asset registers - Routine audits are conducted on project management and delivery processes - Summary memo documenting recurring issues, lessons learned, and recommended process improvements completed - Final consultancy report submitted Acceptance criteria: Close-out package approved by the Project Manager and the Budget Manager. Required Qualifications - Bachelor's degree in Public Health, Project Management, or Public Administration - Progressive years of experience in project management and public administration or public health, ideally in complex, multi-country, multi-funder programs within the African health ecosystem. - Power-user of Asana and Google Workspace with a knack for turning messy data into clean, actionable trackers. Ability to train others on these tools. - Demonstrated knowledge of Primary Health Care (PHC), Community Health Worker (CHW) programs, or Health Systems Strengthening programs. - Demonstrated success in managing internal stakeholder relationships, including ensuring prompt communication and feedback, to foster a positive and collaborative working environment - Proven ability to maintain thorough documentation, develop reports, and also synthesize technical programmatic inputs into clear summaries and briefs Preferred Qualifications - You have experience in Policy and Advocacy - You have developed experience working on Primary Health Care (PHC) or Community Health Worker (CHW) Programs, particularly with governments and diverse funding institutions. Application and Selection Process: To be considered for this consultancy, please submit your resume. Only Shortlisted candidates will be contacted to submit a complete application package, including: - Short Technical Proposal (max two pages) outlining your approach, availability, and relevant experience. - 1 or 2 Relevant Writing Samples. Following this, selected candidates will be invited for interviews, and successful finalists will undergo reference checks. About Last Mile Health Last Mile Health (LMH) saves lives in the world's most remote communities by partnering with governments to bring critical primary care services to the doorsteps of people living in the last mile. LMH is a registered 501(c)3 non-profit organization and currently works in Ethiopia, Ghana, Liberia, Malawi, Ethiopia, Uganda, and Sierra Leone with US offices in Boston. For more information, visit www.lastmilehealth.org. We are an equal-opportunity employer and value diversity at LMH. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Lead a 50-person scheduling team connecting Veterans across Alaska, Washington, Oregon, and Idaho to timely Community Care appointments in VISN 20. This is a senior leadership role: you will serve as the primary VA partner for a large, multi-state MSA operation spanning from Anchorage, Alaska to Boise, Idaho, from the Puget Sound to the Oregon coast, and from Spokane to Walla Walla. You are the single point of accountability ensuring Veterans across the Pacific Northwest and Alaska receive accurate, timely access to specialty care. VISN 20 covers one of the most geographically dispersed healthcare networks in the VA system. Your team will schedule Community Care appointments for Veterans in urban Seattle, rural southern Oregon, remote Alaska villages, and agricultural communities across eastern Washington and Idaho. This role requires someone who understands both the clinical urgency of healthcare scheduling and the operational discipline of managing a distributed workforce across four states and multiple time zones. You will own the quality, productivity, and compliance of the entire MSA operation. Key Responsibilities - Direct day-to-day operations of 50 Medical Support Assistants across 10+ VA facilities in VISN 20, ensuring consistent scheduling quality and productivity standards. - Serve as the primary point of contact between CLFC and VA Contracting Officer Representative (COR), delivering monthly performance reports, Quality Assurance Surveillance Plan (QASP) compliance data, and operational updates. - Manage three Regional Site Leads (Alaska, Puget Sound/Inland Northwest, Oregon) who provide frontline supervision and quality coaching at the facility level. - Monitor and enforce daily productivity standards: 37 consult touches per MSA per day, 10 appointment resolutions, 24-hour voicemail return, 5-minute urgent message response. - Oversee pre-deployment training and ongoing professional development for all MSAs, ensuring readiness before first day on-site and maintaining competency through regular refresher training. - Conduct weekly performance reviews using VA dashboard data, identifying trends in scheduling backlogs, consult aging, and Electronic Waiting List compliance across all VISN 20 sites. - Coordinate workforce scheduling to maintain coverage across Pacific, Alaska, and Mountain time zones, managing PTO, leave coverage, and backup MSA deployment to ensure uninterrupted service. - Drive continuous process improvement by analyzing scheduling data, identifying bottlenecks, and implementing standardized workflows across all sites. - Manage recruiting pipeline coordination with CLFC corporate team, ensuring bench strength for attrition replacement and surge staffing. - Maintain strict compliance with HIPAA, VA privacy requirements, VAAR clauses, and information security protocols in handling Protected Health Information (PHI) across all VISN 20 sites. - Travel periodically to VISN 20 facilities for site assessments, team meetings, new MSA onboarding support, and VA stakeholder engagement. Qualifications - Bachelor's degree in healthcare administration, business management, or related field (equivalent combination of education and experience considered). - Minimum 3 years of healthcare operations management or program management experience, including direct supervision of 15+ staff. - Minimum 2 years of experience in medical scheduling, patient access, or healthcare administrative operations. - Demonstrated ability to manage geographically distributed teams across multiple locations. - Experience with performance metrics tracking, quality assurance reporting, and contract compliance documentation. - Strong proficiency with electronic health records, scheduling systems, and Microsoft Office suite. - Excellent communication skills with ability to interface with federal government stakeholders, clinical staff, and frontline employees. - Ability to obtain and maintain a VA Personal Identity Verification (PIV) badge and pass a NACI background investigation and associated VA security/suitability checks. - Eligibility to work in the United States and meet all VA facility access requirements. - Willingness to travel to VISN 20 facilities approximately 25-30% of the time. Preferred Qualifications - Prior VA Medical Center, VA Community Care, or VISN-level program management experience. - Familiarity with CPRS, VistA, VA EHRM systems, and VA Community Care scheduling workflows. - Experience managing federal healthcare staffing contracts, including QASP compliance and COR reporting. - Knowledge of MISSION Act Community Care eligibility, consult management, and External Provider Scheduling networks. - Project Management Professional (PMP) certification or equivalent. - Experience with workforce management across multiple time zones. - Understanding of Alaska Native health system coordination and rural/frontier healthcare delivery challenges. - Veteran status (Veterans are strongly encouraged to apply). Compensation and Benefits - Competitive annual salary: $78,000 - $95,000. - Comprehensive health insurance (medical, dental, vision). - Paid time off and holiday pay. - 401(k) retirement plan. - Professional development through CLFC University Anywhere training platform, including a VISN 20-specific curriculum. - Senior leadership role with direct impact on Veteran healthcare access across the Pacific Northwest and Alaska. - Mission-driven work managing one of the largest Community Care scheduling operations in the VA system.

• Lead the end-to-end design, delivery, and continuous improvement of programs that enhance strategic planning capability, business acumen, and performance alignment for director and senior leader audiences. • Design learning experiences that link corporate strategy to goal-setting, performance management, and cultural reinforcement. • Partner across the enterprise to reinforce strategy comprehension and execution. • Drive initiatives to embed strategy into key talent processes. • Manage and potentially launch enterprise programs such as New Executive Integration Program (NEI) and other executive-level capabilities workshops.

• Drives execution of an outcome from inception through successful delivery of the services or domains • Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan • Conducts meaningful retrospectives, creates action plans to implement changes at the team level • Looks across the program to identify potential system efficiencies or process improvements