Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster. Responsibilities: - Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution - Responsible for reporting adverse events within the required timeframe - Create and complete accurate referrals and applications and keep updated on policy or procedural changes - Investigate and resolve patient/physician inquiries and concerns in a timely manner - Enter detailed information into company proprietary software while conversing via telephone - Place outbound phone calls for patient follow ups or confirmations - Demonstrate superior customer support talents - Interact with the patient referral sources to process new applicants - Steward patient accounts from initial contact through final approval/denial - Prioritize multiple, concurrent assignments and work with a sense of urgency - Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes Qualifications: - High School Diploma, GED or equivalent work experience - 1-3 years in related field preferred - Previous customer service experience, preferred - Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred - Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage, preferred - Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred - Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred - Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers - Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust - Robust computer literacy skills including data entry and MS Office-based software programs What is expected of you and others at this level: - Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments - In-depth knowledge in technical or specialty area - Applies advanced skills to resolve complex problems independently - May modify process to resolve situations - Works independently within established procedures; may receive general guidance on new assignments - May provide general guidance or technical assistance to less experienced team members TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.  This position is full-time (40 hours/week).  Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. - Download speed of 15Mbps (megabyte per second) - Upload speed of 5Mbps (megabyte per second) - Ping Rate Maximum of 30ms (milliseconds) - Hardwired to the router - Surge protector with Network Line Protection for CAH issued equipment Anticipated hourly range: $21.40 per hour - $30.60 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs Application window anticipated to close: 02/06/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Perks Include: 1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. 2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. 3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications: • Dedication to delivering exceptional customer service experiences. • Strong communication and interpersonal skills. • Ability to lead and inspire teams to achieve outstanding results. • Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you’re ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership. Don’t miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• The Data Support Specialist supports firmwide operational needs by maintaining accurate, reliable data across the immigration case management system and other internal data sources used by the firm. • Provides frontline assistance to staff by troubleshooting system issues, guiding users through workflows, and documenting recurring problems. • Performs routine data audits, corrects errors and inconsistencies, and assists with data migrations and validation during new client onboardings or system updates. • Helps ensure that firm data remains clean, consistent, and usable by preparing documentation, supporting configuration tasks, and contributing insights that strengthen day-to-day operational efficiency. • Serve as the first point of contact for immigration case management system related questions and basic troubleshooting. • Assist employees with navigation, errors, and workflow issues within the software. • Document recurring issues and escalate technical problems when needed. • Support onboarding of new users, including account setup and basic training. • Conduct regular data audits to ensure accuracy, completeness, and consistency. • Identify and correct data errors, duplicates, and formatting inconsistencies. • Maintain data standards and support firmwide data hygiene initiatives. • Assist with data imports, exports, and validation during migrations or updates. • Support configuration of fields, templates, and workflows under the direction of Firm Operations. • Participate in testing new features, updates, and system enhancements. • Create, maintain, and update SOPs, quick reference guides, and training materials. • Collaborate with staff to understand workflow needs and ensure the system supports operational requirements. • Track system issues, user requests, and data quality trends. • Prepare reports or summaries to support operational decision making. • Contribute to documentation of processes, standards, and best practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Support Manager who deeply cares about customers and understands that great support is built through strong systems, clear ownership, and disciplined execution. This role is responsible for the day-to-day health of the support operation—ensuring customers get timely, high-quality help, agents are supported and developing, and our tools (including AI) are used intentionally to scale impact. You’ll balance people leadership with operational rigor, and you’ll be expected to think beyond “today’s queue” toward how we serve customers better tomorrow. What You Will Do - Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment. - Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards. - Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods. - Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them. - Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence. - Set clear expectations and follow through—recognizing great work and addressing gaps early. - Foster a culture of ownership, curiosity, and customer empathy. - Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support. - Reinforce high-quality workflows that balance speed, accuracy, and customer experience. - Help translate customer pain into actionable feedback—without noise or exaggeration. - Communicate clearly and confidently with stakeholders at multiple levels. Qualifications - Proven Leadership: 3+ years of experience managing teams within a customer support environment, with a track record of driving both performance and engagement. - Talent Development: Passion for coaching and a proven ability to mentor early-career professionals, helping them grow in skill, confidence, and accountability. - Communication Mastery: Clear, confident communicator who ensures partners and leadership are always aligned and never surprised. Requirements - Proactive Ownership: Notice potential issues early, take immediate ownership, and bring solutions—not just problems—to the table. - High-Stakes Focus: Lead with urgency when it matters most, simplifying complex situations during peak periods. - Intentional Accountability: Set crystal-clear expectations and provide direct, timely, and constructive feedback. - Data-Driven Judgment: Use metrics and trends to drive decisions while understanding the "why" behind the data. - Balanced Action: Strong bias toward action, tempered by seasoned judgment to consider long-term tradeoffs. - Scalable Impact: Look for ways to use AI and systems to increase efficiency without sacrificing quality. Nice to Haves But Not Required - Experience supporting SaaS products. - Exposure to AI-powered support tools or automation. - Comfort partnering cross-functionally with Product, Engineering, and other customer-facing teams. - Experience leading through change or growth. Benefits - Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7. - Time Off: Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave. - 401k: 401k match to help invest in your future. - Equipment: Everything you need to be successful, shipped right to your door. - Compensation: Salary range of $53,500 - $80,000, with eligibility for a discretionary bonus. - Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). - Accommodations: Applicants requiring accommodations may contact careers@bloomerang.com.