• Provide first-contact resolution while delivering a wonderful fan experience • Respond to customer inquiries, comments, and complaints through multiple channels, including chat and email • Identify the right problem and deliver the right solution in the right way • Proactively assist fans through both inbound and outbound interactions to ensure a positive experience • Model a positive, professional attitude in every fan interaction, every day • Maintain and contribute to a library of standard responses for common issues • Identify legitimate technical issues and escalate them to appropriate team members • Collaborate with internal teams to address technical incidents or crises as they arise • Develop and maintain strong working knowledge of Topps Digital applications • Meet fan needs by being available when customer trends dictate, including nights, weekends, and holidays • Maintain flexibility to work various shifts as required • Work a full-time schedule of 40 hours per week • Work overtime as business needs require • Maintain a dedicated work-from-home space with a minimum internet speed of 2 Mbps download • Travel may be required on a limited basis for team meetings, training, or business needs, including travel to New York City • Assume additional responsibilities as assigned

Overview REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal remote position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Responsibilities and Qualifications How you will be successful: - Building relationships, inside and outside the organization. - Enjoy communicating effectively and accurately, both verbally and in writing. - Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. - Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. - Provide guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: - Previous experience in retail and/or customer service call center preferred. - Demonstrate critical thinking by efficiently using a computer and navigating through various screens. - Available to attend a two week sales and service training class. - Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. - Must reside within 100 miles of an REI Retail location for the duration of the position. - Ability to work a flexible work schedule with reliable and predictable attendance. - Minimum age requirement of 18 years. Schedule Requirements To be part of our Contact Center team Opening shift, you should be available at least 2-3 weekdays and both weekend days. Shifts will be scheduled for 4-8 hours per day, between 6 am PST and 4 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 6, 2026. Mandatory Training Classes: Training 1 AM Week 1 April 20 - April 24, 8 am - 3 pm PST Week 2 April 27 - May 1, 8 am - 3 pm PST OR Training 2 PM Week 1 April 27 - May 1, 12 pm -7 pm PST Week 2 May 4 - May 8, 12 pm - 7 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. Internet (Hard-Wired Only) You must have wired high speed broadband internet connection with: - Download speed: at least 50 Mbps - Upload speed: at least 10 Mbps - Latency (Ping): under 150 ms - Jitter: maximum 30 ms, average 5 ms or less Not Allowed: - Satellite (e.g., Starlink, HughesNet) - Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) - Hotspots or phone tethering Required setup: - Your computer must be connected directly to your modem/router using an Ethernet cable - Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) Computer - Windows PC: Windows 11 - Mac: macOS 14 (Sonoma) or newer - SSD drive - Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) - CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better Not Allowed: Tablets, phones, Chromebooks, or shared/public computers Additional requirements: Ability to install the Windows App client to connect to AVD Monitor & Accessories: - One monitor with 1080p resolution or higher - Wired headset (REI supplied) — Bluetooth not allowed - At least two available USB ports: - One USB-A for headset - One USB-A or USB-C for REI security device - If you use a mouse (wired or wireless with dongle), plan to need an extra USB port - A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance - Webcam - Required for all training classes. Workspace: - Quiet, private area - Minimal background noise - No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $15.00 - $18.36 per hour

Overview REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet. Bring your passion for the outdoors to work at REI in this Seasonal remote position! We are looking for problem solvers with a passion for providing exceptional service. Join our call center team as a customer service representative and help us assist our customers and members. In this remote position, you will enjoy the convenience of working from home without the hassle of a daily commute. We are seeking inspired team members who thrive in a fast-paced environment. You enjoy interacting with customers and are adept at conducting online research to find positive solutions. You will use de-escalation techniques, creativity, and effective problem-solving. As an REI customer service representative, you will serve as the eyes and ears of our customers and members. Responsibilities and Qualifications How you will be successful: - Building relationships, inside and outside the organization. - Enjoy communicating effectively and accurately, both verbally and in writing. - Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day. - Apply your passion for the outdoors, REI products, and gear to serve our customers effectively. - Provide guidance, knowledge and authentic experiences. Bring your best, authentic self We strive for harmony in work and life. We are creating a culture that inspires and enables everyone to bring their whole self and their highest ambitions to work every day. We believe the outdoors is for all! Additional qualifications: - Previous experience in retail and/or customer service call center preferred. - Demonstrate critical thinking by efficiently using a computer and navigating through various screens. - Available to attend a two-week sales and service virtual training class. - Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state. - Must reside within 100 miles of an REI Retail location for the duration of the position. - Ability to work a flexible work schedule with reliable and predictable attendance. - Minimum age requirement of 18 years. Schedule Requirements To be part of our Contact Center team Closing shift, you should be available at least 2-3 weekdays and both weekend days. Shifts will be scheduled for 4-8 hours per day, between 10 am PST and 8 pm PST. You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows. Your scheduled hours and days will vary based on business volumes. The seasonal end date is June 6, 2026. Mandatory Training Classes: Training 1 AM Week 1 April 20 - April 24, 8 am - 3 pm PST Week 2 April 27 - May 1, 8 am - 3 pm PST OR Training 2 PM Week 1 April 27 - May 1, 12 pm -7 pm PST Week 2 May 4 - May 8, 12 pm - 7 pm PST Technical Requirements As a seasonal employee, you will be working on your own computer or laptop for this position. To perform the duties associated with this position, there are technical requirements we ask of you. These include hardware, software, and internet connection (network) requirements. Your role is to ensure you are familiar with these requirements and have them in place before you apply. Internet (Hard-Wired Only) You must have wired high speed broadband internet connection with: - Download speed: at least 50 Mbps - Upload speed: at least 10 Mbps - Latency (Ping): under 150 ms - Jitter: maximum 30 ms, average 5 ms or less Not Allowed: - Satellite (e.g., Starlink, HughesNet) - Cellular or 5G home internet (e.g., T-Mobile, AT&T Wireless, Verizon) - Hotspots or phone tethering Required setup: - Your computer must be connected directly to your modem/router using an Ethernet cable - Wi-Fi, mesh satellites, or range extenders are not allowed (even if your pc is wired directly to the satellite / range extender) Computer - Windows PC: Windows 11 - Mac: macOS 14 (Sonoma) or newer - SSD drive - Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft) - CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better Not Allowed: Tablets, phones, Chromebooks, or shared/public computers Additional requirements: Ability to install the Windows App client to connect to AVD Monitor & Accessories: - One monitor with 1080p resolution or higher - Wired headset (REI supplied) — Bluetooth not allowed - At least two available USB ports: - One USB-A for headset - One USB-A or USB-C for REI security device - If you use a mouse (wired or wireless with dongle), plan to need an extra USB port - A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance - Webcam - Required for all training classes. Workspace: - Quiet, private area - Minimal background noise - No household traffic during shifts *Please note, all job offers are contingent upon successful completion of a background check. Closing At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn. Pay Transparency We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors. REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile. Pay Range $15.00 - $18.36 per hour

What You'll Do As a Customer Experience Specialist 1 in our dental insurance contact center, you will be handling inquiries from our customers related to their dental insurance plans. These inquiries can range from providing an effective date on an account to helping a member better understand their dental benefits. Here are some additional details regarding responsibilities: - Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions. - Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide a coordinated, 360 experience. - Builds customer relationships by providing accurate information, presenting the process optimally and solving the customer inquiries real-time. - Demonstrates ability to recognize when an interaction needs to be escalated for resolution. Identifies innovation solutions to improve the customer experience and identifies voice of the customer opportunities for the enterprise. While we're open to remote opportunities, however, those candidates who reside within 30 miles of the Des Moines, IA and Charlotte, NC Principal offices, would be working in the office with the potential for a hybrid work arrangement in the future. Who You Are - 2+ years of customer service experience or equivalent proven through one or a combination of the following: work experience, training, military experience, and education. - Experience working within call centers, customer service and/or dental insurance experience preferred. - Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources. - Excellent typing skills. - Ability to quickly learn and navigate within numerous software and web applications. - Proficient with desktop applications such as MS Office and Internet browsers. - Strong analytical, interpersonal, problem solving, attention to detail and decision-making skills. - Will be required to pass dental terminology coursework during training. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $18.17 - $32.31 / hour Salary Details The following locations are examples of market-specific salary ranges across different geographies. - Wichita, KS: $18.17 - $24.23 / hour - Des Moines, IA: $19.18 - $25.58 / hour - Charlotte, NC: $20.19 - $26.92 / hour - Chicago/Minneapolis: $22.21 - $29.62 / hour - Los Angeles/New York City: $24.23 - $32.31 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.) Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 3/9/2026 Most Recently Posted Date 3/9/2026 LinkedIn Remote Hashtag #LI-Remote