Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. Perks Include: 1. Work-Life Balance: Embrace the freedom to work from home and tailor your schedule to fit your lifestyle, ensuring you have time for what matters most to you. 2. Supportive Environment: Join a nurturing community that values work-life harmony and provides the support and flexibility you need to thrive in your career. 3. Mentorship & Growth: Access mentorship opportunities from experienced leaders who are dedicated to helping you succeed, empowering you to grow and excel in your role. Qualifications: • Dedication to delivering exceptional customer service experiences. • Strong communication and interpersonal skills. • Ability to lead and inspire teams to achieve outstanding results. • Desire to pursue professional growth and development while maintaining a healthy work-life balance. If you’re ready to embark on a fulfilling career path that offers flexibility, growth, and support, apply now! Take advantage of this opportunity to work from home, enjoy a schedule that suits your lifestyle, and receive mentorship as you advance your career in client service leadership. Don’t miss out on this chance to prioritize both your personal and professional aspirations. Apply today and take the next step towards a rewarding career! *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)

• The Data Support Specialist supports firmwide operational needs by maintaining accurate, reliable data across the immigration case management system and other internal data sources used by the firm. • Provides frontline assistance to staff by troubleshooting system issues, guiding users through workflows, and documenting recurring problems. • Performs routine data audits, corrects errors and inconsistencies, and assists with data migrations and validation during new client onboardings or system updates. • Helps ensure that firm data remains clean, consistent, and usable by preparing documentation, supporting configuration tasks, and contributing insights that strengthen day-to-day operational efficiency. • Serve as the first point of contact for immigration case management system related questions and basic troubleshooting. • Assist employees with navigation, errors, and workflow issues within the software. • Document recurring issues and escalate technical problems when needed. • Support onboarding of new users, including account setup and basic training. • Conduct regular data audits to ensure accuracy, completeness, and consistency. • Identify and correct data errors, duplicates, and formatting inconsistencies. • Maintain data standards and support firmwide data hygiene initiatives. • Assist with data imports, exports, and validation during migrations or updates. • Support configuration of fields, templates, and workflows under the direction of Firm Operations. • Participate in testing new features, updates, and system enhancements. • Create, maintain, and update SOPs, quick reference guides, and training materials. • Collaborate with staff to understand workflow needs and ensure the system supports operational requirements. • Track system issues, user requests, and data quality trends. • Prepare reports or summaries to support operational decision making. • Contribute to documentation of processes, standards, and best practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Support Manager who deeply cares about customers and understands that great support is built through strong systems, clear ownership, and disciplined execution. This role is responsible for the day-to-day health of the support operation—ensuring customers get timely, high-quality help, agents are supported and developing, and our tools (including AI) are used intentionally to scale impact. You’ll balance people leadership with operational rigor, and you’ll be expected to think beyond “today’s queue” toward how we serve customers better tomorrow. What You Will Do - Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment. - Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards. - Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods. - Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them. - Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence. - Set clear expectations and follow through—recognizing great work and addressing gaps early. - Foster a culture of ownership, curiosity, and customer empathy. - Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support. - Reinforce high-quality workflows that balance speed, accuracy, and customer experience. - Help translate customer pain into actionable feedback—without noise or exaggeration. - Communicate clearly and confidently with stakeholders at multiple levels. Qualifications - Proven Leadership: 3+ years of experience managing teams within a customer support environment, with a track record of driving both performance and engagement. - Talent Development: Passion for coaching and a proven ability to mentor early-career professionals, helping them grow in skill, confidence, and accountability. - Communication Mastery: Clear, confident communicator who ensures partners and leadership are always aligned and never surprised. Requirements - Proactive Ownership: Notice potential issues early, take immediate ownership, and bring solutions—not just problems—to the table. - High-Stakes Focus: Lead with urgency when it matters most, simplifying complex situations during peak periods. - Intentional Accountability: Set crystal-clear expectations and provide direct, timely, and constructive feedback. - Data-Driven Judgment: Use metrics and trends to drive decisions while understanding the "why" behind the data. - Balanced Action: Strong bias toward action, tempered by seasoned judgment to consider long-term tradeoffs. - Scalable Impact: Look for ways to use AI and systems to increase efficiency without sacrificing quality. Nice to Haves But Not Required - Experience supporting SaaS products. - Exposure to AI-powered support tools or automation. - Comfort partnering cross-functionally with Product, Engineering, and other customer-facing teams. - Experience leading through change or growth. Benefits - Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7. - Time Off: Competitive PTO package including 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave. - 401k: 401k match to help invest in your future. - Equipment: Everything you need to be successful, shipped right to your door. - Compensation: Salary range of $53,500 - $80,000, with eligibility for a discretionary bonus. - Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). - Accommodations: Applicants requiring accommodations may contact careers@bloomerang.com.

• Provide first-contact resolution while delivering a wonderful fan experience • Respond to customer inquiries, comments, and complaints through multiple channels, including chat and email • Identify the right problem and deliver the right solution in the right way • Proactively assist fans through both inbound and outbound interactions to ensure a positive experience • Model a positive, professional attitude in every fan interaction, every day • Maintain and contribute to a library of standard responses for common issues • Identify legitimate technical issues and escalate them to appropriate team members • Collaborate with internal teams to address technical incidents or crises as they arise • Develop and maintain strong working knowledge of Topps Digital applications • Meet fan needs by being available when customer trends dictate, including nights, weekends, and holidays • Maintain flexibility to work various shifts as required • Work a full-time schedule of 40 hours per week • Work overtime as business needs require • Maintain a dedicated work-from-home space with a minimum internet speed of 2 Mbps download • Travel may be required on a limited basis for team meetings, training, or business needs, including travel to New York City • Assume additional responsibilities as assigned