This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is a key member of the sales operations team, supporting enterprise sales efforts and ensuring a smooth, professional customer experience from initial contact through onboarding. The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation teams to manage leads, coordinate installations, and maintain clear communication between internal teams and customers. This position requires strong organizational skills, a customer-focused mindset, and the ability to work independently in a remote environment. By facilitating seamless sales processes and addressing customer needs proactively, this role directly contributes to customer satisfaction and operational efficiency. - Manage inbound sales inquiries and online submissions, providing timely and professional responses. - Qualify leads and assign them to the appropriate sales team based on territory or account type. - Prepare, process, and submit customer agreements accurately and efficiently. - Coordinate installation scheduling with Supply Chain and Installation teams. - Support new customer onboarding by communicating next steps and expectations clearly. - Maintain accurate CRM records, including interaction notes and opportunity status updates. - Cross-train to assist other sales teams as needed while ensuring consistent support for assigned teams. - Identify potential issues early and work proactively with Sales and Operations to resolve them. Qualifications - High school diploma required; Associate degree or higher preferred. - Previous experience in sales support or customer service preferred. - Exceptional verbal and written communication skills. - Strong organizational skills and attention to detail with the ability to manage multiple priorities. - Proficiency in Salesforce and Microsoft Office Suite. - Customer-focused mindset with strong problem-solving capabilities. - Ability to work independently in a remote setting with reliable internet and a professional workspace. Benefits - Competitive hourly pay ($25–$28 per hour). - Medical, dental, vision, and group life insurance coverage. - 401(k) plan with company match. - Paid time off and holiday pay. - Fitness membership reimbursement. - Hands-on experience promoting a growth-oriented culture. - Personal growth and professional development opportunities. - Collaborative and fun fast-paced work environment.

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation’s top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. The Senior Sales Operations Specialist (Sr. SOS) is a valuable resource for the Regional Sales and Operations teams at GuidePoint Security (GPS). The Sr. SOS supports sales efforts through interacting with manufacturing partners, internal business partners, and customers in a fast-paced support atmosphere. The Sr. SOS must keep their finger on the pulse of all opportunities that they are responsible for in their region while supporting the development of the Sales Operations team. Roles and Responsibilities: - Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders. - Support New and Renewal Business. - Manage Salesforce.com for accurate forecast reporting. - Generate quotes, track opportunities and process orders, using Salesforce.com. - Suggest creative pricing and payment solutions balancing customer need and pricing policies. - Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy. - Support the Sales Operations Leadership (SOL) team by fielding day to day questions from team members and providing general support for the SOS team. - Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS. - Work with SOL to maintain and improve process efficiencies to enhance deliverables. - Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings. - Promptly respond to internal and external inquiries. - Other duties as assigned. - Adhere to GuidePoint Security Core Values. Required Experience: - High School Diploma or GED required. Associate Degree or equivalent from two year college or technical school preferred. - 5+ years’ in a corporate sales support role preferred, with at least 1-2 years’ experience in the IT industry. - Proven success in the Sales Operations Specialist role at GuidePoint Security - Prior experience in Customer Relationship Management (CRM) software required. Experience with Salesforce.com preferred. - Intermediate level experience with Microsoft Office and Internet Navigation. - Technical sales, support, and outbound calling experience required. - Self-motivated with the ability to prioritize and multitask. - Outstanding attention to detail and commitment to follow-through. - Solid Math skills with the ability to calculate margins/discounts, and percentages required. - Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security. - Strong written and verbal communication skills. - Ability to work flexible work schedule required. Travel Requirements: - Up to 10% travel as needed. Physical Requirements: - Sedentary work - Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day - Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day We use Greenhouse Software as our applicant tracking system and Zoom Scheduler for HR screen request scheduling. At times, your email may block our communication with you. Please be sure to check your SPAM folder so that you don't miss updates on your application. Why GuidePoint? GuidePoint Security is a rapidly growing, profitable, privately-held value added reseller that focuses exclusively on Information Security. Since its inception in 2011, GuidePoint has grown to over 1,200 employees, established strategic partnerships with leading security vendors, and serves as a trusted advisor to more than 6,200 customers. Firmly-defined core values drive all aspects of the business, which have been paramount to the company’s success and establishment of an enjoyable workplace atmosphere. At GuidePoint, your colleagues are knowledgeable, skilled, and experienced and will seek to collaborate and provide mentorship and guidance at every opportunity. This is a unique and rare opportunity to grow your career along with one of the fastest growing companies in the nation. Some added perks…. - Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions) - Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family). If you choose the High Deductible / HSA plan, GPS will contribute in 4 equal quarterly installments: ($850 per EE annually / $1750 per family annually (includes spouse/children/family options) - Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans - 12 corporate holidays and a Flexible Time Off (FTO) program - Healthy mobile phone and home internet allowance - Eligibility for retirement plan after 2 months at open enrollment - Pet Benefit Option

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Keeper is hiring a driven Senior Manager, Channel & MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations. The Senior Manager, Channel & MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience. - Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience. - Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration. - Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes. - Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity. - Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation. - Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines. - Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction. - Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers). - Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools. - Build, coach, and develop a high-performing Partner Operations team as the business scales globally. Qualifications - 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors). - 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company. - Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance. - Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). - Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required. - Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement. - Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence. - Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow. - High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data. - People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales. - Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment. - Willingness to travel ~10% for partner/customer meetings and internal planning. Benefits - Medical, Dental & Vision (Inclusive of domestic partnerships) - Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life - Voluntary Short/Long Term Disability Insurance - 401k (Roth/Traditional) - A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) - Above market annual bonuses

• Supporting the development and implementation of ongoing trainings, including onboarding and leadership development offerings • Participating in the development and execution of a global Sales training event, working collaboratively within the global Sales & Technical Enablement team • Contributing to governance processes by organizing content, coordinating with teams, updating spreadsheets, and tracking schedules, calendars, and deadlines effectively