This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Keeper is hiring a driven Senior Manager, Channel & MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations. The Senior Manager, Channel & MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience. - Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience. - Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration. - Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes. - Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity. - Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation. - Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines. - Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction. - Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers). - Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools. - Build, coach, and develop a high-performing Partner Operations team as the business scales globally. Qualifications - 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors). - 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company. - Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance. - Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting). - Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required. - Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement. - Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence. - Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow. - High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data. - People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales. - Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment. - Willingness to travel ~10% for partner/customer meetings and internal planning. Benefits - Medical, Dental & Vision (Inclusive of domestic partnerships) - Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life - Voluntary Short/Long Term Disability Insurance - 401k (Roth/Traditional) - A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) - Above market annual bonuses

• Supporting the development and implementation of ongoing trainings, including onboarding and leadership development offerings • Participating in the development and execution of a global Sales training event, working collaboratively within the global Sales & Technical Enablement team • Contributing to governance processes by organizing content, coordinating with teams, updating spreadsheets, and tracking schedules, calendars, and deadlines effectively

• Serve as a liaison between External Business Partners, Account Executives, Accounting and Contracts Departments to process and track orders. • Support New and Renewal Business. • Manage Salesforce.com for accurate forecast reporting. • Generate quotes, track opportunities and process orders, using Salesforce.com. • Suggest creative pricing and payment solutions balancing customer need and pricing policies. • Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy. • Support the Sales Operations Leadership (SOL) team by fielding day to day questions from team members and providing general support for the SOS team. • Assist Sales Directors and SOM with guiding new Account Executives through process and procedures at GPS. • Work with SOL to maintain and improve process efficiencies to enhance deliverables. • Develop and retain product and industry knowledge, vendor resources, and GPS Security Service offerings. • Promptly respond to internal and external inquiries. • Other duties as assigned. • Adhere to GuidePoint Security Core Values.

Sales Operations Specialist Remote in the U.S. Must reside in the DMV area (DC/MD/VA) Candidates must have the requisite Salesforce experience, be currently authorized to work in the United States on a full-time basis and must not require employer sponsorship for U.S. work authorization now or in the future. This position supports a federal U.S. contract and may be subject to additional eligibility requirements. Headquartered in Northern Virginia, Millsapps, Ballinger & Associates (MB&A) is a Salesforce Independent Software Vendor (ISV) Partner with flagship products supporting Data Collection (ExAM4Enterprise) and Inspections, Audits and Compliance (ExAM4Inspections). MB&A offers enterprise-class applications on the Salesforce AppExchange and provides management consulting services helping innovative organizations change the way they do business by leveraging Salesforce and AppExchange products. MB&A provides competitive compensation and benefits, including base salary, annual incentive bonus, PTO, health/medical/dental, 401,K and more. ABOUT THE ROLE: MB&A is seeking a mid-level, highly organized and motivated Sales Operations Specialist to centralize and support key business development (BD), sales, and related operational tasks. This new role will play a critical part in The Sales Operations Specialist will support the CEO and COO directly while also serving the broader BD team through a blend of administrative, analytical, and system-driven tasks. This role will grow over time into a strategic operations partner, with full training and onboarding provided. YOU HAVE: - 3+ years’ experience supporting sales, business development, or marketing teams - Intermediate proficiency in Google Workspace and Excel (solid formulas, Pivot tables, data cleanup, V-Lookups, etc.) - Relevant Salesforce certifications (i.e. Certified Associate, AI Associate, CRM Analytics, Sales Accounts SuperBadge Unit, CRM Analytics, Sales Rep, Business Analyst, etc.) - Hands-on experience with Salesforce (navigation, record updates, reporting) - Strong written and verbal communication skills - Exceptional organizational skills and attention to detail - The ability to manage multiple priorities with minimal oversight YOU MIGHT HAVE: - Experience as a BDR/SDR or in a similar client-facing role - Vendor/Partner management experience - Experience with Salesforce LMA, GovCloud, or PSS environments - Familiarity with RFx, RFP, RFI processes and supporting proposal submissions - Prior work with public sector or government clients - Experience with AI-powered tools for sales-enablement YOU WANT TO: - Improve the effectiveness and impact of a high-performing BD/Sales team - Take ownership of core systems and processes supporting growth, including Salesforce - Learn and apply tools like Google Workspace, Salesforce LMA, and AI platforms - Build scalable templates, assets, and outreach kits to streamline sales operations - Grow into a strategic sales operations or corporate operations role YOU WILL: - Improve and enable team efficiency and focus on high-value work; ensure that data and processes are maintained with a high degree of accuracy - Manage and maintain Salesforce records: contacts, accounts, leads, opportunities, contracts - Build and update dashboards and reports in Salesforce for BD tracking - Support quote development, solicitation tracking, and RFx responses - Assist in developing and updating demo environments and product decks - Coordinate and run email cadences, manage responses, and book meetings - Provide calendar support, meeting prep, and follow-up notes for executive leadership - Track partner/vendor engagements and help gather quotes, pricing, and documentation - Support upkeep of outreach assets (templates, decks, pricing lists, etc.) - Maintain Salesforce license tracking and execute LMA-related processes - Ensure data accuracy across BD-related systems - Help plan logistics for events and conferences as needed YOU MUST HAVE THE ABILITY TO: - Manage time and schedule independently and in accordance with policies and expectations - Meet deadlines and deliver quality work consistently - Maintain a quiet working space with the ability to be on camera as needed - Use Google Workspace tools (Chat, Gmail, Calendar, Drive, etc.) SUMMARY OF COMPANY BENEFITS In addition to good working conditions and competitive pay, it is MB&A’s policy to provide a combination of supplemental benefits to all eligible employees. These benefits include a 401k plan, Paid Time Off (PTO) benefits for sick time and vacations, 11 paid holiday, comprehensive group medical, dental, vision insurance options under Cigna, company-paid short- and long-term disability and accidental death and dismemberment insurance under Mutual of Omaha, an incentive plan for bonus-eligible roles, and other plan benefits. These policies have been carefully developed and continue to be refined to keep up with changing times and needs. EEOC/OFCCP/VEVRAA STATEMENTS MB&A is an Equal Opportunity Employer. We evaluate all candidates and employees based on qualifications, merit, and business needs, without regard to non-job-related characteristics. We comply fully with all applicable federal, state, and local equal employment opportunity laws, and are committed to providing fair consideration for qualified veterans and individuals with disabilities. MB&A complies with all applicable federal regulations enforced by the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP). As a federal contractor, MB&A takes proactive steps to ensure equal employment opportunity for qualified protected veterans and individuals with disabilities, as required by the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act of 1973. We conduct outreach to support the recruitment, hiring, and advancement of these individuals. Employment decisions at MB&A are based solely on merit, qualifications, and business needs. E-VERIFY EMPLOYER MB&A participates in the E-Verify program, confirming eligibility to work in the U.S. We comply with all applicable immigration laws, including the Immigration Reform and Control Act of 1986, and require all employees to provide proof of eligibility to work in the United States. If you require an accommodation to participate in the job application process, please contact Human Resources to request assistance: HR@mbaoutcome.com. *This email is intended solely for accommodation requests and does not replace the regular application process. SALARY: $60,000-85,000k per year, plus incentives