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DigitalGenius logo
DigitalGenius

AI Customer Service Automation Platform for eCommerce

Technical Implementation Manager

Technical Project ManagerTechnical Project ManagerOtherRemoteSeniorTeam 11-50Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

136 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Technical Implementation Manager

DigitalGenius

- Leading the technical implementation of our AI solutions, ensuring best practices and quality standards. - Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. - Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms. - Conducting training sessions and workshops to empower customers to utilize our solutions effectively. - Monitoring implementation progress and ensuring the timely delivery of projects. - Identifying and troubleshooting any technical issues that may arise during the implementation phase. - Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

Job Requirements

  • 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
  • Strong understanding of APIs and system integrations.
  • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
  • Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
  • Proven experience in managing multiple projects simultaneously while meeting deadlines.
  • Experience in the e-commerce or AI industry.
  • Familiarity with customer service platforms and helpdesk systems.

Benefits

  • Fully remote with all-access to workspace of your choice.
  • Competitive Salary & Equity Package
  • Generous Vacation Policy (25 Days)
  • Birthday Off (in addition to Vacation Policy)
  • Monthly Fitness Stipend
  • Medical, Dental, Vision Health Insurance for US-based Employees
  • 401k for US-based Employees

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