• Onboarding new customers and creating custom workflows tailored to the needs of each office • Training new clinicians and dental teams to use the DentalMonitoring suite of solutions • Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard • Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products • Acting as a technical bridge between the customers and DentalMonitoring platform • Supporting and attending local trade shows • Working and communicating with regional sales managers, customer success, inside sales, and sales representatives to provide the best onboarding experience for the customer • Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology • Traveling up to 60% to train and support in person office implementation

• Set up, inspect and test new equipment at customer locations to ensure proper installation • Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment • Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules • Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. • Complete and maintain service-call reports. • Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment • Handle necessary administration related to quotations for customer on equipment servicing and repair • Test and package of equipment prior to shipment • Develop competent technical skills and knowledge in Nordson products. • Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry • Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. • Other duties as required by management.

• Serve as the main point of contact during a customer’s implementation process • Deliver top tier customer service and support across all product areas • Assist in training customers to ensure the successful beginning of a new customer journey • Coordinate deliverables with various internal departments • Communicate thoughtful, customized solutions that help customers move forward and grow their business • Learn all about the Shopmonkey product suite and automotive industry

• Complete software project setups and modifications as required by the client • Configure complex approval workflows. • Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants. • Upload production-specific policies and map fillable fields. • Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing. • Provide client support services by answering calls and emails in a timely and accurate manner. • Utilize project management tool, Asana, to track the client’s journey. • Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client • Assist with answering basic software questions to assist users with navigating the software.