• Safely and efficiently uninstall system hardware and install requested computer systems and hard drives. • Configures network, time, and security settings for installed hardware and ensures they are compliant with server requirements. • Troubleshoots any on-site issues to ensure that medications are able to be accessed quickly and efficiently. • Teach a variety of hospital staff how to comfortably navigate new operating systems. • Autonomously ensures each project is completed effectively to the requests of off-site project managers. • Assignment-based scheduling averaging 30-40 hours weekly, Monday through Friday availability required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 75% of travel to enhance collaboration and ensure successful completion of projects. The Technical Service Specialist, as part of the RAS service team, will be responsible for: - Providing product technical troubleshooting for Global field technical escalations. - Spare parts provisioning. - Development of strategies for field replacement units in collaboration with the RAS operations team and Principal Technical Service Lead. This individual is considered an expert in the field within the Medtronic organization. Key measures of success include: - Uptime management. - Internal and external customer satisfaction. - Functional objectives and Service specific goals and objectives. In this role, the individual will help implement and monitor service projects/processes associated with the Robotic Assisted Surgery System. This role will represent service on all appropriate business groups, including: - Working closely with factory and field management. - Cross-functional teams on the Field service aspects of new product introductions. - Field technical trainings. - Providing Level III technical support to the field. Qualifications - Bachelor's degree required with 2 years of relevant experience OR an advanced degree with 0 years of experience. - Biomedical Engineering degree or equivalent (Nice to Have). - Experience providing technical support & services, including equipment and application support (Nice to Have). - Healthcare/surgical setting experience (Nice to Have). - Familiarity with FDA product requirements and regulatory guidelines (Nice to Have). - Experience with robotics or motion control (Nice to Have). - Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments (Nice to Have). - Strong attention to detail and accuracy (Nice to Have). - Familiarity with commonly used test equipment (i.e., power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have). - Ability to read and understand schematics and engineering drawings (Nice to Have). - Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have). - Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages (such as SAP, ServiceMax and SalesForce.com) (Nice to Have). - Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have). - Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have). - Ability to work under minimum supervision with a high degree of organizational, technical, and business competence (Nice to Have). - Ability to function well under pressure and expend effort to meet schedules and deadlines (Nice to Have). Requirements - 75% travel across the country with potential for international travel. - Provide LIII engineering field support by following the appropriate use of the escalation process when other avenues for resolution are exhausted. - Validation of warranty claim submissions and assist in the review of field service issues for appropriate classification and root cause analysis. - Deliverables including technical training, Field Replaceable Unit (FRU) upgrades strategy and implementation. - Work closely with Regional Field Service management to coordinate activities. - Be a services ECO (change order) representative in R&D projects. - Provide timely and accurate follow-up to broader Services team for call closure and escalation follow-up. - Develop content, validate, and release Technical Service Bulletins/Manuals to support field/factory activities. - Develop, maintain, and distribute quarterly actionable service metrics specific to RAS service activities. - Active participation in RAS quality system. - Function as a liaison between service team and the quality group. - Ensure accurate collection of data on system performance. - Assist in the analysis of data against the installed base to show correlations. - Provide appropriate follow-up communications with internal and external customers to ensure resolution and proper follow-up. - Other duties as assigned/requested by management. - All activities must be performed in compliance with the Quality System. Benefits - Competitive Salary and flexible Benefits Package. - Health, Dental and vision insurance. - Health Savings Account. - Healthcare Flexible Spending Account. - Life insurance. - Long-term disability leave. - Dependent daycare spending account. - Tuition assistance/reimbursement. - Incentive plans. - 401(k) plan plus employer contribution and match. - Short-term disability. - Paid time off. - Paid holidays. - Employee Stock Purchase Plan. - Employee Assistance Program. - Non-qualified Retirement Plan Supplement (subject to IRS earning minimums). - Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This is your opportunity to make a real impact in a collaborative, international environment. - Works closely with Regional Sales, Product Managers, and Training Coordinator to ensure all service requests are obtained and properly completed. - Performs GF processor calibrations, and minor repairs on-site. - Inspects GF tools on-site to verify they are still functioning as intended. - Schedules, delivers and tracks contractor, distributor and end user training sessions consistent with established Georg Fischer Piping Systems protocols ensuring all participants are tested and credentialed. - Prepares monthly reports outlining the completed training sessions and works with Training Administrator to organize and maintain logs of personnel trained. - Maintains and enhances customer relationships as established by Regional Sales Managers and other GF Personnel. - Proactively seeks additional sales opportunities while on the job site. - Works with Product Managers to optimize training programs. - Monitors competitive activity and report findings to RSD and affected Product Manager. - Recommends product enhancements or changes based upon market feedback and increase sales potential. - Coordinates activities with Sales Channel representatives (agents, systems integrators, etc). - Works closely with associates on the sales team covering the site where training will be conducted. - Completes work accurately and on time; manages travel in a cost-effective manner. - Other duties as assigned. Qualifications - 7+ years of experience in skilled trades, or training associated with the installation of plastic piping systems (Solvent welding, and fusion jointing). - Team leadership or management experience a plus. - Professional presentation skills in varied settings (classroom, construction trailer, hands-on). - Proficient verbal and written communication skills required; multiple languages a plus. - Proficient personal computer skills; familiar with Microsoft Office a plus. - In-depth knowledge of Company products and services offered, preferred. Requirements - Performs all operations according to prescribed safety principles. - Ability to work with and preserve confidential information. - Acts as Company representative at other company locations, or at other companies. - Presents a professional appearance as well as presents a professional attitude with customers, distributors, vendors and other company personnel. - Presents professional communication skills – verbal, written, e-mails. - Passing of Company post-employment physical as well as controlled substance testing and background and security checks, as required. Working Conditions / Physical Requirements - Remote position. - Up to 75% of domestic travel required. Contact person Please submit your application via the ‘Apply’ button.

Job Description Summary Enable Precision Care World-Class Customer Service by providing GEHC Surgery (OEC) region-based support for a single modality to GE HealthCare Field Engineers. This is a technical role that operates at the intersection of serviceability, profitability and the customer experience. For this role the “full package world-class Field Engineer” is desired – great customer skills, great teammate, sound technical background and solid administrative practices. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world where health has no limits. Job Description Responsibilities - Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. - Work with and learn from experienced field engineers on Installations, PM's, basic troubleshooting and service repair needs on designated equipment. - Effectively communicate and partner with teammates and colleagues. - Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction. - Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. - Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times. - Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner. - Serve as a member of the account community for key accounts. - Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs. - Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business. - Keep up to date with competitor information and market trends. - Answer service calls independently without assistance within one year of employment. Qualifications - Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment. - Experience with Web applications as well as Microsoft suite of products. - The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government). Special Physical Requirements - Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception. - Must have and maintain a valid Driver's License. - Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals - Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position. - Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance #LI-NS2 We will not sponsor individuals for employment visas, now or in the future, for this job opening. GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: Yes