• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation. • Oversees research, creation and development of concepts that aligns employee and members’ needs with business or USAA objectives, while advancing USAA transformation into a design-led organization. • Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines. • Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality. • Partners with and influences USAA, Technology, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels. • Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains. • Collaborates with other design team to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy. • Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve. • Develops and ensures a consistent application of design and delivery processes. • Develops talent in the design community to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities. • Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services. • Owns the relationship management responsibilities for business executives and external design agencies for their area of focus. • Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment. • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Build and lead an exceptionally strong implementation team through effective leadership, radical candor, and strategic resource allocation and forecasting • Develop a deep understanding of Pre-Anesthesia and Pre-Surgical workflows to identify high-leverage opportunities that drive meaningful ROI improvement • Collaborate closely with client PAT teams and internal product, engineering and delivery teams to define the most efficient path to ROI and ensuring our implementations successfully deliver ROI quickly • Own the design, execution, and optimization of highly complex and innovative technical implementations to support client-guided goals and a standardized ROI methodology • Represent Qventus in executive client meetings and steering committees, providing an executive presence that ensures we engage with clients and executive stakeholders to achieve referenceability through successful delivery, validate concepts and gather feedback • Ensure a seamless user experience that balances simplicity, rigor, and delight • Mentor and support cross-functional teammates across sales planning, Client IT teams, EMR workflows, clinical workflow best practices, and product roadmapping • Deliver and communicate a cohesive product vision that aligns with company goals

• Advance multi-year condition-specific strategies and innovation roadmaps, ensuring Aetna is at the forefront in identified clinical conditions, in partnership with business and clinical leadership • Drive strategy execution oversight, risk mitigation, and stakeholder alignment across functional areas responsible for execution on our clinical strategy roadmap, including IT, Network, Operations, Product, and Clinical partners • Ensure adherence to a standard project management and reporting process across multiple workstreams. Manage project manager and work with cross-functional project managers to adopt and maintain standardized project management framework. • Evaluate new condition specific opportunities; Examples may include new product, partnership, channel, and / or other avenues to drive growth • Maintain pulse on competitive and market landscape, innovation, and emerging solutions, articulate product and service opportunities, gaps, and unmet needs for specific clinical conditions • Develop financial and analytic performance insight for specific emerging conditions, identify opportunities to drive improved outcomes, and oversee the execution on opportunities, in partnership with clinical, network, analytics and operations partners • Identify key performance indicators; Monitor for value attainment and mitigate financial and other risk • Work in partnership with clinical leadership to support an external market presence and thought leadership on emerging behavioral health conditions • Engage and support functional teams in advancing their solutions, finalizing execution roadmaps, managing execution, and solving roadblocks / barriers as needed, across network / provider partnership strategy, clinical strategy, and product strategy

• Lead DSD with strategy development, data, analytics, tools, and processes supporting accomplishing same store volume growth and new site expansion goals. • Lead field-based resources responsible for supporting same store growth execution resulting in DSD achieving volume growth goals. • Support business development teammates and DSD operations leaders with data, analytics, marketing materials, and tools to support achieving new site expansion goals. • Provide oversight and support on projects, processes, and strategic initiatives supporting DSD achieving key clinical, financial, or operational goals as assigned. • Support DSD communications and change management (presentations, written communications, and others) for internal and external partners and stakeholders, including DaVita senior leadership, board of directors, other village teams, partners (physicians, SNFs, health systems, payors) and others (CMS, CON boards, state regulators and law makers, etc.)