• Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths. • Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership. • Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries. • Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables. • Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility. • Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance. • Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement. • Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers. • Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume. • Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers. • Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows. • Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes. • Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications.

• Lead a team of BHCMs with the following responsibilities (60% of your time): - Provide training as needed to BHCMs to deliver evidence-based treatments to cancer patients - Review BHCM sessions for quality assessments and provide feedback to BHCMs for improvement - Track KPIs of BHCMs and support them in achieving targets, such as timely completion of documentation - Conduct audits of session notes to ensure compliant documentation - Proactively identify challenges for BHCMs and identify solutions in collaboration with clinical leadership - Participate in rotating business hours on-call for patient safety concerns and risk-assessments - Evaluate BHCMs job performance and develop improvement plans as needed • Conduct direct patient care via Collaborative Care Model (40% of your time), which includes: - Conduct structured assessments of mental and behavioral health and functioning of oncology patients referred by partner cancer centers and clinics. - Develop treatment plans based on assessment results using Protocol’s evidence-based modular treatment approach. - Implement treatment modules and conduct ongoing progress assessment to guide next steps in care and make changes as indicated by patient progress. - In accordance to CoCM, maintain a patient registry, participate in weekly consultations with psychiatrist, and communicate & collaborate with oncology teams about patient progress and recommendations - Maintain licensure in home state and obtain licensure in other states as requested by Protocol (licensure costs will be covered by Protocol). - Perform other duties as assigned.

• Responsible for underwriting complex affordable housing construction and permanent loan originations, including those related to LIHTC and other CRA qualified public-private partnerships. • Develop and analyze affordable housing credits providing strong, thorough recommendations. • Prepare credit opportunities, working closely with CRE Relationship Managers, Credit Administration, and Loan Administration to close transactions originated by the CRE Relationship Manager. • Monitor borrower financial information, project performance, covenant compliance, maturities, and delinquencies, and provide accurate assessments of ongoing financial stability. • Manage a CRE portfolio of borrowing clients with responsibility for portfolio quality.

• Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience. • Serve as the primary operational point of contact for assigned clients. • Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through. • Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations. • Monitor account health indicators, proactively addressing risks, blockers, or delivery issues. • Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations. • Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments. • Focus on quarterly execution, near-term delivery, and day-to-day performance. • Ensure consistency, reliability, and quality across all assigned client work. • Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level. • Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails. • Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives. • Own project timelines, deliverables, and execution metrics for assigned workstreams. • Model and reinforce pod workflows, standards, and best practices. • Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation. • Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making. • Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations. • Execute approved expansion initiatives and new scopes once commercial decisions are finalized. • Contribute to case studies, performance summaries, and client success stories. • Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight. • High client satisfaction and strong day-to-day client relationships. • On-time, high-quality delivery across all assigned accounts. • Clear visibility into account health, risks, and opportunities. • Effective execution of account strategies that support renewals and growth without owning revenue outcomes.