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We use decades of strategic expertise to help clients reach, engage, and retain data-driven audiences.
Manager, Client Strategy – Development
Location
United States
Posted
139 days ago
Salary
0
Seniority
Senior
Job Description
Manager, Client Strategy – Development
Statara Solutions
• Own assigned client pods end-to-end, serving as the primary owner of execution, delivery quality, and day-to-day client experience. • Serve as the primary operational point of contact for assigned clients. • Manage day-to-day client interactions, ensuring clear communication, expectation-setting, and follow-through. • Support client discovery efforts by gathering requirements, synthesizing insights, and contributing to strategic recommendations. • Monitor account health indicators, proactively addressing risks, blockers, or delivery issues. • Engage the Director as a senior escalation point for complex risks, strategic tradeoffs, or high-impact opportunities, providing context and recommendations. • Apply experience working with trade associations, advocacy organizations, or membership-based clients in policy- or issue-driven environments. • Focus on quarterly execution, near-term delivery, and day-to-day performance. • Ensure consistency, reliability, and quality across all assigned client work. • Own and execute quarterly account plans and near-term delivery priorities for assigned client pods, aligned with multi-quarter strategy set at the portfolio level. • Act as the operational lead for assigned pods, balancing client needs, delivery capacity, and execution quality within defined guardrails. • Coordinate cross-functional teams to ensure timely, accurate, and high-quality delivery of client initiatives. • Own project timelines, deliverables, and execution metrics for assigned workstreams. • Model and reinforce pod workflows, standards, and best practices. • Translate client objectives into actionable tasks, reporting, and outputs across Data, Insights, and Activation. • Independently identify expansion opportunities within assigned accounts and partner with the Director on qualification, prioritization, and commercial decision-making. • Prepare materials for renewals, upsell, or cross-sell, including proposals, scopes, and presentations. • Execute approved expansion initiatives and new scopes once commercial decisions are finalized. • Contribute to case studies, performance summaries, and client success stories. • Independent ownership of assigned client pods, with strong execution outcomes and minimal need for day-to-day oversight. • High client satisfaction and strong day-to-day client relationships. • On-time, high-quality delivery across all assigned accounts. • Clear visibility into account health, risks, and opportunities. • Effective execution of account strategies that support renewals and growth without owning revenue outcomes.
Job Requirements
- Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
- Attention to detail and the ability to troubleshoot and resolve issues quickly.
- Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
- Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
- Demonstrated ability to independently manage client pods with minimal supervision.
- Consistently delivers high- quality, on-time work across multiple accounts.
- Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
- Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
- Effective at keeping internal teams and clients aligned through concise, proactive communication.
- Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
- Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
- Experience troubleshooting and adjusting work based on feedback.
- Nice-to-Have Skills/Experience
- Experience working directly with voter files.
- Understanding of voting processes and political district boundaries.
- Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
- Familiarity with U.S. Census Bureau geographies, datasets, and data products.
- Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.
Benefits
- We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
- COMPETITIVE COMPENSATION
- Including a 401(k) with generous company matching.
- 100% REMOTE WORKING OPPORTUNITY
- Always have been and always will be.
- TOP-NOTCH MEDICAL COVERAGE
- Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
- GENEROUS PAID TIME OFF
- 23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
- PAID PARENTAL LEAVE
- 10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
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