• Optimize application recommendations and root cause conclusions by deploying expert diagnostics and process refinements during in‑field service visits, digital consultations, or presentations • Manage field-based and laboratory technical projects end-to-end by defining objectives, designing detailed test matrices, supervising data gathering and analysis, and delivering clear technical reports. developing test matrices, hands-on testing & collecting and analyzing data, and reporting results in clear, easy-to-follow formats • Validate customer project requests by thoroughly evaluating technical feasibility, cost impact, resource needs, and recommending optimized alternatives • Translate technical information into actionable advice by interpreting specifications, engineered drawings, and test data, then communicating recommendations via clear and concise formats for field and office audiences • Drive sales through engineered solutions by collaborating with Territory Sales Managers and partners to adapt or design adhesive and equipment systems that resolve customer-specific challenges • Deliver impactful in-field and in-facility technical training by preparing hands-on training sessions for sales teams, channel partners, internal stakeholders, and customer technical staff • Maintain deep technical expertise by staying current on AE laboratory and field equipment, test methodologies, evolving customer processes, and competitor products and technologies. Become subject matter expert (SME) in technologies, applications and segments relevant to area of support • Champion customer requirements internally by advocating for client needs, ensuring prompt escalation of complex field issues, and representing field findings to internal teams to guide product or process improvements

Job Title: Applications Analyst II Hours: 40 hours per week; M-F Location: Remote. May require occasional travel to Massachusetts for go-lives, upgrades, etc. Job Profile Summary ​This role focuses on the design, development, and implementation of information technology (IT) solutions in order to meet the organization's needs through new and existing applications, systems architecture, network systems and applications infrastructure and the management of the IT infrastructure. In addition, this role focuses on performing the following Client Applications Support duties: Designs, develops, implements, and updates internal IT applications in accordance with specifications and business needs., designs, codes, tests, and debugs computer programs, and prepares systems documentation and training. A professional individual contributor role that may direct the work of other lower level professionals or manage processes and programs. The majority of time is spent overseeing the design, implementation or delivery of processes, programs and policies using specialized knowledge and skills typically acquired through advanced education. An experienced level role that applies practical knowledge of job area typically obtained through advanced education and work experience. Works independently with general supervision, problems faced are difficult but typically not complex, and may influence others within the job area through explanation of facts, policies and practices. Job Overview Perform IT application implementation, optimization, and support activities. Work on moderately complex to complex applications that are critical to operations. Work independently with minimal technical guidance in the performance of duties. Lead small to medium size complex projects with oversight. Job Description Minimum Qualifications: 1. High school diploma or equivalent and eight (8) years of relevant experience OR Associate degree in information technology, finance, clinical field, or related field and six (6) years of relevant experience OR Bachelor’s degree in information technology, finance, clinical field, or related field and four (4) years of relevant experience. Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. 1. Develop detailed understanding of application functionality by working with senior staff, attending training and/or reading documentation. 2. Collaborate with end users to understand and define requirements. 3. Use technical and analytical skills to determine the best approaches to tailoring systems to meet individual requirements. 4. Build and configure systems to meet requirements, using available application tools. 5. Create documentation of custom builds as appropriate. 6. Develop test scenarios based on requirements. 7. Execute testing and identify issues. 8. Research and resolve issues. 9. Provide input to application implementation event plans. 10. Provide support during application implementation events, including occasional off-hours support. 11. Lead small to medium size complex projects with oversight 12. Build enhancements to current functionality using application tools. 13. Participate in detailed testing of software updates and upgrades. 14. Respond to issues reported by users; research and resolve issues in a timely fashion. 15. Provide excellent customer service: communicate in a friendly and professional manner, empathize with users on system issue impacts, set appropriate expectations on issue resolution. 16. Participate in after-hours on call support rotation, troubleshooting and resolving system issues escalated by the Help Desk. 17. Collaborate with vendor support personnel to research and resolve vendor product issues. 18. Participate in vendor user groups and online listservs, and review contents of vendor updates, to ensure optimization of the capabilities of the assigned applications. 19. Participate in cross-training, as a trainer and a learner, for personal development and to ensure adequate secondary coverage on all applications. Physical Requirements: 1. Frequent sitting, occasional standing & walking, and lifting of 5-10 lbs. 2. May be required to travel to a healthcare site or other designated location. 3. Mental requirements will be intense at times with involvement in many concurrent multi-faceted projects. 4. Manual dexterity using fine hand manipulation to operate a computer keyboard or related equipment. 5. Ability to see computer screens, monitoring equipment and reports. Skills & Abilities: 1. Excellent customer service orientation and good communication skills. 2. Ability to be flexible with changing priorities, initiatives, and tasks. 3. Ability to work within a team and to be successful in a team environment. 4. Skilled at supporting applications in a healthcare environment. 5. Knowledge and ability to clearly explain findings and answer questions about the work. 6. Communicate complex information in a way that their users can understand. 7. Ability to interpret data and find meaningful information from it. Find patterns in data and determine what the data means. 8. Ability to analyze a situation and make decisions based on the information available. 9. Ability to make decisions about the data they analyze and the conclusions they make about the data. 10. Ability to find the cause of issues, develop strategies to resolve them, find ways to improve processes, and develop new methods. 11. Ability to understand the needs of the organization and how to meet those needs. At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day. The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $84,300.22 - $107,481.20

Flexcompute is leading the charge in transforming the engineering simulation landscape with our groundbreaking ultra-fast simulation technology. Our suite of products, including the acclaimed Computational Fluid Dynamics (CFD) software Flow360 and electromagnetic software Tidy3D, are at the forefront of the industry, revolutionizing how simulations are conducted across various sectors. Our inception is rooted in the pioneering foresight of experts from Stanford University and MIT, supported by significant investments from top-tier venture capital firms. As innovators, we’re dedicated to continuously pushing the boundaries, driving rapid growth, and challenging the traditional norms of the multi-billion-dollar engineering simulation market. As we continue our growth trajectory, we seek an energetic EM Application Engineer to be the face of Tidy3D, helping our EM simulation and design products dominate both academic and industry markets. Role Overview As an Application Engineer, you’ll play a critical role in spreading the word about Tidy3D, driving its adoption in academic and industry settings in the US as well as worldwide. You’ll be an advocate, educator, and connector, building strong relationships with researchers, professors, industry professionals, and students while showcasing the transformative capabilities of Tidy3D. This role is ideal for someone who thrives on engaging with people, loves public speaking, and is excited to travel to conferences, universities, and companies to make a meaningful impact. Technical background in electromagnetics and numerical simulation is also required. Key Responsibilities - Represent Tidy3D at academic conferences, industry events, seminars, and workshops, presenting our cutting-edge tools to the photonics and engineering communities. - Provide in-deepth technical support to customers. - Organize and deliver engaging talks, tutorials, and training sessions at universities, research institutions, and companies. - Build and nurture relationships with key stakeholders, including professors, students, researchers, and industry leaders. - Collaborate with the marketing and sales teams to identify outreach opportunities and align efforts. - Gather feedback from the community to inform product development and improve the user experience. - Act as a bridge between Tidy3D and its user base, advocating for the needs of researchers and engineers. Why Join Us? - Be part of a pioneering company with a strong technical team that is already leading in scientific computing. - Have the opportunity to shape the future of RF simulation and bring your industry-changing vision to life. - Work in a dynamic, collaborative, and innovation-driven environment that values creativity and entrepreneurship. - Competitive salary and equity options.

Make a difference. Be happy. Grow your career. The Role:  The Senior Application Analyst provides expert-level support for clinical and business applications within the Managed Services division of Nordic Global. Along with a proven history of managing healthcare IT applications, this role requires deep experience and understanding of clinical and operational workflows within different care delivery environments and applies this knowledge to application design and support principles. Key Responsibilities: - Respond to application support requests and incidents within defined SLAs, providing expert-level customer service and communication. - Manage application and team documentation, ensuring accuracy, completeness, and relevancy. - Maintain and expand strategic relationships with software vendors. - Plan and execute application upgrades and security patches, collaborating with end users, business partners, and vendors. - Achieve advanced certifications and follow established learning paths. - Lead and manage analyst-led projects, including scheduling calls, coordinating with team members, taking meeting minutes, and communicating project status to stakeholders. - Architect and design integrated workflows that solve clinical and business needs across a variety of applications and service areas. - Provide mentorship to other application analysts through situational coaching and knowledge sharing to ensure a full understanding of application-specific best practices and team norms. - Maintain relationships and collaborate with interdepartmental contacts to ensure effective and positive cross-departmental work - Contribute to the development and routine maintenance of detailed architecture documentation including system diagrams, and documentation of system dependency maps, integration, and other critical components as needed to comply with disaster recovery, security, and operational run-book requirements. - Execute the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving. Skills and Experience: - Bachelor's degree in Information Technology, Engineering, Healthcare Informatics, (or 11+ years’ industry experience). - 8+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement. - Proven experience in executing ITIL-aligned service management processes, including Incident, Problem, Change, Release, and Service Level Management. - Extensive experience in application support and documentation management. - Extensive experience in the US healthcare IT industry, with a deep understanding of healthcare information systems, and electronic health records (EHRs). Understands applicable laws and regulations, and ability to ensure organizational compliance. - Strong analytical thinking and problem-solving skills. - Excellent communication and leadership abilities. - Proven ability to manage complex application environments and critical support needs. - Proficiency in clinically integrated hospital and/or physician office workflows (both clinical and business). - Ability to work collaboratively, independently, and consistently provide support in a team-oriented environment. - Strong track record of completing assignments on or ahead of schedule, demonstrating an ability to handle high-pressure situations effectively. - Ability to navigate shifting priorities and manage time efficiently in response to changing circumstances and unexpected challenges. Additional Details: - Some roles may require participation in an on-call rotation to provide 24x7 support for critical applications, ensuring continuous and reliable service availability and travel as necessary to support the business. Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.