• As a ServiceNow Subject Matter Expert with deep experience in regulatory compliance, you will devise strategies, design, implement, and optimize governance, risk, and compliance solutions for clients using the ServiceNow Platform • Translate complex risk, controls, and regulatory compliance business needs into integrated ServiceNow GRC and similar solutions to address client requirements • Lead and design ServiceNow platform GRC solutions, including Risk Management, Policy and Compliance, and Audit Management modules • Configure and extend ServiceNow solution components to automate compliance processes, integrations, and reporting • Provide technical guidance on ServiceNow GRC best practices and advise on regulatory compliance use cases • Design compliance monitoring and reporting capabilities within ServiceNow • Collaborate with legal, risk, and compliance teams to understand regulatory obligations

• Provide day-to-day operational support and maintenance on the ServiceNow platform for our client. • Responsible for ensuring the stability, performance, and availability of existing production capabilities, including IT Service Management (ITSM), IT Asset Management (ITAM), Workplace Service Delivery (WSD), Software Asset Management (SAM), and IT Operations Management (ITOM). • Monitor and troubleshoot system performance issues and take corrective actions as needed. • Ensure availability and reliability of the ServiceNow platform, including backups and disaster recovery planning. • Manage user access and security, and implement security best practices. • Ensure compliance with internal policies and industry standards. • Participate in the design and implementation of new ServiceNow applications, processes and workflows. • Provide technical support and training to end users. • Communicate with stakeholders and manage change requests to ensure the ServiceNow platform meets the evolving needs of FHFA.

• Design, maintain, and evolve scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture and platform best practices. • Define and document platform architecture, data models, integration patterns, and technical guardrails for both technical and business audiences. • Lead technical design sessions and guide implementation of new modules, enhancements, and integrations with a focus on maintainability and reuse. • Provide hands-on architectural guidance and mentorship to developers, administrators, and configuration specialists. • Establish and enforce platform standards, smart customization strategies, and environment governance. • Oversee platform health, including performance, security, upgrade readiness, and continuous optimization. • Design and oversee integrations using MID Server, REST/SOAP APIs, IntegrationHub, and related technologies. • Ensure CMDB and foundation data accuracy, compliance with CSDM, and effective data migration and reconciliation strategies. • Partner with business and IT leaders to deliver solutions that drive measurable business value. • Manage and optimize ServiceNow licensing to ensure compliance and cost-effective adoption.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a strategic ServiceNow Hardware Asset Management (HAM) Architect to design, implement, and govern end-to-end HAM capabilities in ServiceNow. You’ll own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets, and lead integrations and data governance. - Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals. - Design scalable and secure HAM solutions covering full lifecycle: - Planning and procurement - Receiving and inventory/stockroom - Deployment/assignment - Maintenance/refresh - Disposal - Translate complex requirements (Finance, Procurement, Operations, IT) into detailed ServiceNow HAM designs and technical specifications. - Lead architecture and configuration of: - HAM module - CMDB - Data model for hardware assets (relationships, normalization, reconciliation) - Discovery strategies tailored to hardware types - Build automated workflows using Service Catalog, Flow Designer, custom modules (requests, approvals, stockroom, assignment, refresh/disposal). - Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems. - Establish/enforce data governance and data quality standards for hardware assets in ServiceNow. - Architect financial tracking for hardware assets (cost, depreciation, leases, contracts) to support TCO reporting and optimization. - Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners. - Collaborate with cross-functional stakeholders, drive adoption and continuous improvement. Qualifications - Active Secret clearance - 15+ years of relevant experience (bachelor’s degree may substitute for 5 years) - 10+ years progressive IT experience, including 5+ years in a ServiceNow Architect role - Demonstrable expertise with ServiceNow HAM - Extensive hands-on experience with ServiceNow CMDB and Discovery for hardware assets - Experience designing/implementing complex integrations between ServiceNow HAM and other systems - Strong knowledge of the full hardware asset lifecycle (procurement through disposal) - Proficiency with ServiceNow platform capabilities: - Flow Designer - Service Portal - Custom app development - JavaScript scripting - Strong understanding of ITIL, especially asset management - Strong communication and stakeholder leadership skills Preferred Qualifications - CIS-HAM (Implementation Specialist – Hardware Asset Management) - CSA and other relevant CIS (e.g., CMDB, ITSM) - Experience with SAM in relation to hardware dependencies/licensing compliance - Knowledge of ISO 55000 (asset management standards) - Mobile asset management experience in ServiceNow - Familiarity with depreciation/amortization/lease accounting concepts - Government contracting experience