This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a strategic ServiceNow Hardware Asset Management (HAM) Architect to design, implement, and govern end-to-end HAM capabilities in ServiceNow. You’ll own architecture for the hardware asset lifecycle, optimize CMDB and Discovery for hardware assets, and lead integrations and data governance. - Define the architectural strategy, roadmap, and long-term vision for ServiceNow HAM aligned to enterprise goals. - Design scalable and secure HAM solutions covering full lifecycle: - Planning and procurement - Receiving and inventory/stockroom - Deployment/assignment - Maintenance/refresh - Disposal - Translate complex requirements (Finance, Procurement, Operations, IT) into detailed ServiceNow HAM designs and technical specifications. - Lead architecture and configuration of: - HAM module - CMDB - Data model for hardware assets (relationships, normalization, reconciliation) - Discovery strategies tailored to hardware types - Build automated workflows using Service Catalog, Flow Designer, custom modules (requests, approvals, stockroom, assignment, refresh/disposal). - Architect and oversee integrations between ServiceNow HAM and enterprise systems, discovery tools, and inventory systems. - Establish/enforce data governance and data quality standards for hardware assets in ServiceNow. - Architect financial tracking for hardware assets (cost, depreciation, leases, contracts) to support TCO reporting and optimization. - Provide leadership: standards, best practices, design reviews, mentorship to developers/admins/partners. - Collaborate with cross-functional stakeholders, drive adoption and continuous improvement. Qualifications - Active Secret clearance - 15+ years of relevant experience (bachelor’s degree may substitute for 5 years) - 10+ years progressive IT experience, including 5+ years in a ServiceNow Architect role - Demonstrable expertise with ServiceNow HAM - Extensive hands-on experience with ServiceNow CMDB and Discovery for hardware assets - Experience designing/implementing complex integrations between ServiceNow HAM and other systems - Strong knowledge of the full hardware asset lifecycle (procurement through disposal) - Proficiency with ServiceNow platform capabilities: - Flow Designer - Service Portal - Custom app development - JavaScript scripting - Strong understanding of ITIL, especially asset management - Strong communication and stakeholder leadership skills Preferred Qualifications - CIS-HAM (Implementation Specialist – Hardware Asset Management) - CSA and other relevant CIS (e.g., CMDB, ITSM) - Experience with SAM in relation to hardware dependencies/licensing compliance - Knowledge of ISO 55000 (asset management standards) - Mobile asset management experience in ServiceNow - Familiarity with depreciation/amortization/lease accounting concepts - Government contracting experience

• Design and develop ServiceNow solutions • Build integrations between ServiceNow and other enterprise systems • Create ServiceNow development standards • Collaborate on the ServiceNow development team • Work with stakeholders to create scalable ServiceNow solutions • Troubleshoot and resolve technical issues

• Administer and maintain the ServiceNow platform, including users, groups, roles, and access controls • Perform platform configuration using best practices (forms, workflows, business rules, UI policies, notifications) • Manage upgrades, patches, and system health monitoring • Provide Tier 2/3 support for incidents, requests, and platform-related issues • Maintain CMDB data integrity and assist with asset and configuration management • Create and maintain documentation, SOPs, and knowledge articles • Support audits, compliance, and security requirements in a cleared environment • Collaborate with engineers, developers, and stakeholders to implement enhancements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is seeking a senior ServiceNow SAM Architect to lead the design, implementation, and ongoing improvement of a Software Asset Management (SAM) solution within ServiceNow SAM Pro. This role partners with IT Operations, Procurement, and Finance to improve software compliance, optimize licensing spend, and ensure data accuracy. - Serve as the subject matter expert for ServiceNow SAM Pro, aligning configuration to business requirements and ITAM best practices. - Configure and customize SAM Pro capabilities including: - Software discovery and normalization - Reconciliation - License management - Compliance reporting and dashboards - Provide technical guidance to developers, engineers, and administrators on SAM Pro configuration and usage. - Create and maintain technical documentation (design specs, configuration guides, SOPs). - Integrate SAM Pro with other ServiceNow modules (e.g., ITSM, CMDB) and external systems (e.g., procurement, finance). - Lead/oversee data migration and data cleansing activities to ensure SAM data accuracy and integrity. - Analyze current SAM processes and implement streamlined workflows to reduce cost and improve efficiency. - Partner with stakeholders to define and document SAM policies and procedures, drive adoption across the organization. - Develop, enhance, and support compliance reporting; identify gaps and support audits of software assets. - Troubleshoot complex SAM Pro issues and support platform upgrades/maintenance. Qualifications - Active Secret clearance - 15+ years of relevant experience (bachelor’s degree may substitute for 5 years) - 5+ years supporting/configuring IT Asset Management (ITAM) with a focus on Software Asset Management (SAM) - 3+ years implementing/configuring ServiceNow SAM Pro - Experience with software licensing models (perpetual, subscription, SaaS) for major vendors (e.g., Microsoft, Oracle, Adobe) - Experience with software discovery tools and techniques - Strong data analysis and reporting experience - Proficiency with ServiceNow scripting (JavaScript) - Experience with ServiceNow integrations (REST APIs, web services) - Strong analytical/problem-solving and communication skills; able to work independently and in a team Preferred Qualifications - ServiceNow CMA/CTA (SAM-focused) - ServiceNow CSA - CIS-SAM (Implementation Specialist – Software Asset Management) - ITIL Foundation