Bravium Consulting Inc.

• Collaborate with government stakeholders to elicit, analyze, and define functional and technical requirements for ServiceNow implementations and enhancements. • Facilitate the prioritization of business needs, translating them into scalable ServiceNow solutions that align with agency goals and compliance standards. • Design and document business processes, workflows, functional specifications, user stories, and test plans. • Lead and support system and user acceptance testing to ensure solutions meet business requirements and quality standards. • Partner with technical teams to validate functionality and ensure solutions are built to specifications. • Develop and maintain a strong understanding of federal agency operations, applying industry best practices to drive continuous improvement. • Conduct workshops and presentations to communicate requirements, process improvements, and system capabilities to both technical and non-technical audiences

• Lead the design, development, and implementation of complex ServiceNow solutions across multiple modules (e.g., ITSM, HRSD, CMDB, Custom Applications) in support of federal clients. • Translate business requirements and technical specifications into scalable, secure, and efficient ServiceNow configurations and custom development. • Develop and maintain scripts (e.g., Business Rules, Script Includes, Client Scripts), integrations (REST/SOAP APIs), and UI components within the ServiceNow platform. • Collaborate with architects, analysts, and stakeholders to ensure technical solutions align with agency mission goals and federal compliance standards. • Oversee and contribute to unit testing, debugging, and performance tuning to ensure high-quality, reliable code. • Serve as a technical mentor and peer reviewer for junior developers, sharing best practices and ensuring adherence to coding standards. • Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives, while contributing to technical documentation and knowledge transfer. • Support ongoing optimization by recommending platform enhancements, process automation opportunities, and roadmap improvements based on ServiceNow capabilities and federal agency needs.

• This cleared resource will be responsible for providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations. • This role will work closely with IT and Business teams to develop and enhance ServiceNow capabilities. • The Developer may be responsible for UI, Workflow and Application development activities; facilitating rollouts of new applications, enhancements and new modules. • The role will implement ServiceNow customizations including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report setup, and data imports.

• Facilitate Agile Ceremonies: Lead daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure teams are aligned and progressing towards their goals. • Coach and Mentor: Guide teams on Agile principles and practices, fostering a collaborative and productive environment. • Remove Impediments: Identify and address any blockers or obstacles that may hinder the team’s progress. • Stakeholder Communication: Maintain clear and transparent communication with stakeholders, providing updates on project status, risks, and dependencies through data from ServiceNow. • Continuous Improvement: Encourage a culture of continuous improvement, helping teams reflect on processes and implement changes to enhance efficiency and quality. • Ensure Compliance: Ensure that the team adheres to Scrum best practices and organizational standards. Ensures that the team has a clear understanding of Definition of Done and how to meet it. Collects and shares team metrics with the team, determines when new metrics are needed, and develops improvements in metrics.

• Drive net-new revenue growth within the commercial sector through ServiceNow services opportunities • Identify, develop, and close new business opportunities across designated accounts and regions • Build and manage a targeted sales pipeline leveraging relationships with ServiceNow sellers, customers, and ecosystem partners • Lead the full sales lifecycle, including prospecting, qualification, deal structuring, and close • Collaborate with internal solution leaders and delivery teams to position Bravium’s differentiated capabilities • Support the expansion of Bravium’s commercial footprint and contribute to go-to-market strategy development alongside leadership

• Configuring, customizing, and enhancing the ServiceNow platform to meet business needs • Collaborating with IT and business stakeholders to design and implement solutions that optimize workflows • Working independently on assigned tasks for the end-to-end ServiceNow SPM implementation for the client • Designing and developing solutions within the ServiceNow platform, primarily focused on SPM modules • Conducting workshops with clients to articulate the value of SPM solutions and solicit feedback • Providing expert-level support and technical mentoring to stakeholders • Managing platform and infrastructure to ensure smooth operation of Project and Portfolio Management processes • Contributing to process improvement and documentation • Performing advanced troubleshooting, bug fixes, and root cause analysis

• Lead the requirements lifecycle for complex ServiceNow initiatives—partnering with government stakeholders to elicit, analyze, and validate functional and technical needs. • Translate strategic business goals into scalable, compliant ServiceNow solutions that align with federal standards and agency mission priorities. • Own the design and documentation of end-to-end business processes, workflows, functional specs, user stories, and acceptance criteria. • Guide system and user acceptance testing, ensuring that solutions are thoroughly validated and meet quality benchmarks. • Act as the primary bridge between business and technical teams—reviewing solution design, ensuring alignment with requirements, and managing scope changes. • Leverage deep knowledge of federal operations and ServiceNow platform capabilities to drive process improvements and solution optimization. • Facilitate stakeholder workshops, sprint planning, and executive-level presentations to communicate system capabilities and progress clearly and effectively.

• Design, develop, and configure case management and business process solutions using the Pega platform in support of IRS enterprise systems. • Translate detailed federal business requirements, policy updates, and legislative changes into scalable technical solutions. • Develop and maintain case types, workflows, data models, decision tables, user interfaces, and correspondence rules in compliance with Pega guardrails and IRS development standards. • Support modernization initiatives by enhancing legacy processes and implementing low-code BPM solutions aligned with federal IT transformation goals. • Collaborate with federal stakeholders, business analysts, system architects, and QA teams to ensure accurate implementation of requirements. • Participate in Agile ceremonies (sprint planning, backlog refinement, daily standups, and sprint reviews) within a federal delivery framework. • Develop and support system integrations with internal and external government systems using REST/SOAP services and secure data exchange protocols. • Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT) to meet federal quality and compliance standards. • Troubleshoot and resolve application defects, conduct root cause analysis, and support production operations in a controlled federal environment. • Ensure application security, data integrity, and compliance with federal information security standards (e.g., FISMA, NIST guidelines). • Maintain technical documentation in accordance with federal documentation requirements and support audit readiness efforts.

• Lead the development effort within their workstream • Recommend technical designs and develop solutions for complex user stories • Assign user stories to mid-level developers and system administrators and provide guidance as needed • Work independently on assigned tasks for the end-to-end ServiceNow implementation for the client • Design and develop solutions within the ServiceNow platform • Conduct workshops with clients to articulate the value of ServiceNow solutions and solicit feedback • Provide expert-level support and technical mentoring to stakeholders • Manage platform and infrastructure to ensure smooth operation of Project and Portfolio Management processes • Collaborate with functional teams and lead technical solution design sessions for designated work area(s) • Contribute to process improvement and documentation • Perform advanced troubleshooting, bug fixes, and root cause analysis

• Serve as a technical architecture lead across ServiceNow platform solutions • Provide technical direction and best-practice guidance for implementations and enhancements • Conduct code and solution reviews to ensure scalable, secure, and maintainable development • Act as a trusted advisor to clients and internal development teams • Develop high-level effort estimates and contribute to work breakdown structures • Support solution demonstrations and architecture discussions as needed • Identify opportunities to improve and streamline platform performance and functionality • Provide guidance around platform security posture and governance