• Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines, whilst also working with Management to provide the best service to our clients by delivering their functional and technical expertise. • Support Managers with client engagement ensuring all information is accurate and provided on time. • Provide support and guidance for all implementations and go lives. • Provide daily functional support to the teams, to support the successful delivery of payrolls. • Responsible for the maintenance of the Client Solution workbook. • Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs)and other process documentation. • Ensure and Sign Off System Maintenance Testing. • Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose. • Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate. • Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes. • Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed. • Support Year End. • Ability to recognize and deal appropriately with sensitive and confidential information. • Proactively identify upsell opportunities. • Support Management with the resolution of client escalations, along with lessons learnt. • Upskill and develop team members through training delivery and coaching to enable them to fulfil their role. • Strada Security Standards are adhered and followed. • Time Recording to be completed on time and accurately. • Contribute to team meetings and raise any issues immediately to your Operations Manager. • Ensure you are up to date with all Strada HR announcements and communications. • Build good relationships with all lines of businesses where appropriate. • Participates in projects and activities as needed and assigned.

✨ One platform, a whole world of opportunity The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within +3 / -3 UTC. Join our Payroll & Finance Transformation team to help automate and scale multi-country payroll processes from end-to-end. You’ll get hands-on with real payroll data, document complex logic, and partner with Finance, Payroll, Product and Engineering to drive full automation. You’ll be joining as an Analyst playing a highly impactful role in our Payroll & Finance Transformation team. You will work on complex payroll systems across multiple countries. This is a hands-on role where you’ll be exposed to the logic, structure, and behind-the-scenes processes that ensure accurate, compliant payroll execution and payments. You will be maintaining payroll logic, working cross-functionally, and documenting country-specific rules and exceptions. You’ll help track down missing data, identify inconsistencies, and gradually take ownership of workflow components as you grow with us. Along the way, you’ll learn how payroll connects with finance, tax, product, and engineering - and how operational decisions impact the broader business. You’ll also support payroll processing, ensuring data is complete and validated each cycle. As part of our shift towards full automation, you will help translate manual processes and payroll logic into structured documentation and flows that can be automated and scaled. This is a great opportunity for someone highly analytical, curious, and who wants to get deep into workflow and data automation. You’ll be expected to ask questions, take initiative, and build confidence working with complex information. If you enjoy spotting patterns, fixing broken logic, and want to learn how to design systems that scale - this role will give you a strong foundation. Key Responsibilities Align payroll calculations with accounting, tax, and compliance requirements Define and document operational requirements for technical implementation Map product features to payroll workflows, ensuring seamless integration Translate manual payroll logic into structured rules that can be automated Perform user testing of new features to ensure operational edge cases are covered Support the documentation and improvement of payroll workflows and edge cases Identify repetitive tasks that could be standardised or automated Contribute to the creation of scalable logic and templates for multi-country payroll Use Alteryx to automate payroll workflows, reduce manual work, and improve data accuracy Communicate clearly and professionally with internal stakeholders (Finance, Product, Engineering, Ops) Help track open items, missing data, or blockers across cross-functional teams Take ownership of smaller deliverables and follow up with the right people to resolve issues Be proactive, organised, and eager to contribute to a high-performing, globally distributed team Core Requirements: 3+ years of experience in finance, accounting, or data roles, with a focus on automating manual processes Hands-on experience with data transformation tools like Alteryx or similar automation platforms Familiarity with payroll systems and how payroll intersects with accounting, tax, and compliance Strong understanding of core financial and payroll concepts (e.g. gross vs. net, statutory deductions, benefits) Experience working in fast-paced, innovative environments Proficiency in SQL, Looker, or other BI tools Experience with process mapping and workflow optimization Strong analytical mindset and attention to detail Educational background in Finance, Accounting, Business, or Data (or equivalent practical experience) Strong proficiency in Excel or Google Sheets; familiarity with structured data is a plus Ability to work independently, manage multiple tasks, and follow through on deadlines You'll also need A reliable home internet connection (or be able to get one) Fluent English language skills How we work together at Oyster Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences. How YOU work With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster: Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. Mental health support: Access Plumm, our mental well-being service. Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ The best jobs should be available to everyone We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @ oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.

• Process bi-weekly, multi-state payroll using the Workday platform with a high degree of accuracy and attention to detail • Prepare for biweekly payroll processing – Receive all one-time employee pay data changes and review for completeness, accuracy, and reasonableness • Perform data-entry of all one-time employee pay data changes in accordance with payroll processing deadlines • Monitor Employee Self Service changes to tax withholdings and address changes • Support colleagues and managers with timecard and absence corrections as needed

• Manage full-cycle payroll processing for assigned White Glove Payroll clients with a focus on accuracy, timeliness, and personalized service • Serve as the primary relationship advisor for client payroll needs • Provide proactive communication and guidance on payroll best practices and compliance matters • Review and audit payroll data, including earnings, deductions, taxes, and benefits • Ensure compliance with federal, state, and local payroll regulations and reporting requirements • Investigate and resolve complex payroll issues with urgency and professionalism • Maintain detailed and organized payroll records and client documentation • Support quarter-end and year-end activities, including tax filings and W-2 processing • Identify and implement process improvements to enhance efficiency and the White Glove client experience • Elevate and support team members, sharing knowledge and best practices • Stay current on payroll legislation, technology updates, and industry trends