AutogenAI

Title: Senior Product Engineer, AI SaaS - Customer Facing Location: United States, East Coast, Job Description: AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets. AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: This role genuinely sits in the middle of real technical work, direct customer interaction and actual business impact. Unlike a standard Forward Deployed Dev role, you won't be deployed to one client pushing out custom work. You'll find solutions by interacting with a range of clients and prospects, building POCs and features that impact the product as a whole. We're hiring a Senior Product Engineer to be our engineering presence on the ground in the US — someone who sits alongside our US Sales and Customer Success teams, builds fast, and turns a prospect's problem into a working demo while the deal is still live. This is a hands-on building role, not a pre-sales advisory one. When a sales conversation hinges on a capability we don't quite have yet, you build a working version of it in hours or days, so the team can show it, test it, and win on it. When an idea proves itself, you work with our UK engineering squads to turn the prototype into something we ship. You'll be the person who makes "let me show you" the answer instead of "that's on the roadmap". You'll work US hours, joining customer and prospect calls, holding technical and security conversations credibly, and feeding what you learn in the field back into the product. The role deliberately sits outside our normal sprint planning so you can move at the speed deals move. Because many of our US customers are federal contractors, you'll also be one of a small US-based group able to work inside our FedRAMP environment, helping support federal deployments and sharing the on-call rota. You'll join an ambitious, fast-moving team working on deeply meaningful technical challenges in the AI space, with a lot of latitude to shape a brand-new role. You'll work from our NYC Midtown office ~2 times per month, the rest of your time can be remote based in the following East Coast States: Pennsylvania, Rhode Island, New York, New Jersey, North Carolina, Virginia. What you'll be responsible for: - Rapid Prototyping: Build small, high-impact, demoable features fast — against direct sales, CS, or customer pain — so the team can validate an idea in front of a prospect rather than promise it. - Engineering Presence in the Field: Be the credible technical voice on prospect and customer calls in US hours, covering capability, integration, and security questions, and pulling in deeper specialists when needed. - Productionisation: Once a prototype proves its value, partner with the relevant UK squad to turn it into a robust, supported part of the product. - Feedback Loop: Capture what you see and hear in the field and feed it back to Product and Engineering as concrete, prioritisable signal. - Test-and-Play Support: Build and tailor working environments and features for trials and proofs of concept that improve win rates. - Federal Support: As one of a small US-based group cleared to work inside the FedRAMP environment, contribute to federal deployment support and the on-call rota alongside our DevSecOps and backend engineers. - Cross-Team Collaboration: Work closely with US Sales and CS, the US platform/DevSecOps engineers, and UK product squads. What You'll Bring to the Team: - Strong, Fast, Pragmatic Build: You can stand up a working full-stack feature quickly and judge the right bar for the moment. - Customer Credibility: You can hold your own in a room with a prospect's technical and security people, and you enjoy it. - Independence and Judgement: You're comfortable working outside a fixed roadmap, deciding what's worth building, and prioritising against commercial impact without close direction. - Collaborative Instinct: You bridge naturally between commercial teams and engineering, and bring validated ideas back into the core product rather than building a silo. - Resilience in Ambiguity: Comfortable operating without detailed specifications and iterating through feedback in a fast-moving environment. Requirements: - Experience: 5+ years in software engineering, with demonstrable experience building and shipping features fast, ideally in a fast-paced or start-up environment. - Customer-Facing Background: Prior experience in a forward deployed engineer, solutions engineer, sales engineer, or founding/early-engineer role at a B2B software company. - Work Authorization: US Citizen, plus background check (required for our federal compliance environment). - Location: Based in or around New York City, or willing to relocate; set up to work US business hours with overlap into the UK morning. - On-Call: Willing to share the US federal on-call rota alongside our DevSecOps and backend engineers. Preferred Qualifications: - While not strict requirements, candidates with these experiences will be strongly prioritised: - Production LLM Experience: Hands-on experience building and shipping LLM-powered features in production. - Demo and POC Craft: A track record of building things that won deals, with examples you can talk through. - GovCon / Federal Familiarity: Understanding of US public-sector procurement, GovCon workflows, or regulated-environment requirements (FedRAMP, GSA, and similar). - Prompt Engineering and Context Techniques: Practical grasp of prompt engineering, RAG, and related techniques for getting reliable behaviour out of LLMs. - Stack Familiarity: Comfort with our TypeScript stack (Express, NestJS, React); Python a bonus. - Onsite Presence: We have a NY office in Midtown. We don't mandate office days, but for this role in particular — where the whole point is engineering presence alongside the US sales and CS teams — regular face time is a significant plus. Compensation and Benefits: - Competitive Salary: $180,000 - $200,000 depending on specific experience and qualifications relevant to the role. - Stock Options: Meaningful equity in the company. - Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account. - Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions. - Paid Time Off: Unlimited vacation (Yes, you read right!) - Flexible Work Options: NYC based with regular collaboration time at our midtown NYC office. - Paid parental leave: 12 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service) - Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. Values in Action: These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become. - Customers, Always: Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win. - Make It Happen: We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission. - Learn and Invent: We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth. - Act Like Owners: Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters. - Turn It Up to 11: There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level. - Lead With Respect: We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter. - Build Trust Through Transparency: We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos. AutogenAI is an merit-based equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

• Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat. • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support. • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. Ensure that complex issues are escalated to the appropriate teams. • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time. • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience. • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty. • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process. • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.

• Providing Product Support: Become a product expert to address customer questions, providing accurate and prompt assistance via email, webform, phone and live chat. • Technical Aptitude: Research and identify appropriate JSON logs and traces to help identify root causes, and ability to discuss with 2nd line support. • Categorizing and Prioritizing Inquiries: Identify the priority of customer inquiries and categorise them to ensure efficient handling and assignment. • Documenting Solutions and Creating Resources: Write and update knowledge base articles and internal documentation to help customers self-serve, reducing the volume of repeat inquiries and Support's resolution time. • Collaborating Across Teams: Work closely with Customer Success Managers, the Engineering team, and other departments to resolve issues, share feedback, and improve the customer experience. • Delivering Outstanding Customer Service: Strive to delight customers by providing a seamless, friendly, and effective support experience that builds trust and loyalty. • Tracking and Monitoring Issues: Document, track, and monitor problems to ensure timely resolutions, keeping customers informed throughout the process. • Adhering to SLAs and KPIs: Consistently meet or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to maintain high standards of service quality.

✨ One platform, a whole world of opportunity The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience, this role requires you to be within +1/ -4 UTC. Role Summary You’ll join the Engineering team at Oyster to drive company-wide efficiency through AI and workflow automation. In this role, you’ll own internal AI automations built primarily with n8n and complementary tools, helping teams reduce manual work, streamline processes, and use AI safely in their day-to-day workflows. While you will mainly rely on n8n’s pre-built nodes, you will also be expected to write custom code whenever standard integrations are not enough. You’ll design, operate, and continuously improve the automation layer that connects our tools, data, and AI models across the company, with a focus on reliability, scalability, security and long-term sustainability. Working closely with Product, Engineering and Business Units, you’ll turn evolving business needs into secure, compliant, and production-ready automations that scale as Oyster grows. Key Responsibilities Drive efficiency with AI automations in n8n – Build, ship, document and improve workflows that connect tools, data, and AI models to automate manual processes across departments. Keep automations running smoothly – Use error handling, retries, alerts, and logging to catch issues early and fix them fast. Keep AI reliable and safe to use – Help teams get consistent AI results while keeping data secure and compliant. Make automations usable and sustainable – Help teams adopt automations and keep them working well as needs change. Own internal n8n excellence – Define best practices and continuously improve how n8n is used across teams. Core Requirements

✨ One platform, a whole world of opportunity The best jobs are often restricted to a few wealthy cities, but talent exists everywhere. Oyster set out to change this by launching a global employment platform that enables companies to hire, pay, and support talent anywhere. We’re proof that a strong, engaged culture doesn't require an office. Since January 2020, Oyster has: 🌏 Built a distributed team of 400+ across 60+ countries 👩‍💻 Featured in Forbes as #9 in FlexJobs Top 30 Companies for remote jobs 🌈 Formed a diverse leadership team and a workforce that’s 60% female 🏆 Earned top employee engagement scores 🦄 Raised $286 million; valued at $1.2 billion 💚 Achieved B Corp status in 2023 Our momentum shows the power of global employment, and we’re just getting started! If you want to help us drive change and work remotely, we’d love for you to apply! Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire, this role requires you to be based within +3 / -3 UTC. Join our Payroll & Finance Transformation team to help automate and scale multi-country payroll processes from end-to-end. You’ll get hands-on with real payroll data, document complex logic, and partner with Finance, Payroll, Product and Engineering to drive full automation. You’ll be joining as an Analyst playing a highly impactful role in our Payroll & Finance Transformation team. You will work on complex payroll systems across multiple countries. This is a hands-on role where you’ll be exposed to the logic, structure, and behind-the-scenes processes that ensure accurate, compliant payroll execution and payments. You will be maintaining payroll logic, working cross-functionally, and documenting country-specific rules and exceptions. You’ll help track down missing data, identify inconsistencies, and gradually take ownership of workflow components as you grow with us. Along the way, you’ll learn how payroll connects with finance, tax, product, and engineering - and how operational decisions impact the broader business. You’ll also support payroll processing, ensuring data is complete and validated each cycle. As part of our shift towards full automation, you will help translate manual processes and payroll logic into structured documentation and flows that can be automated and scaled. This is a great opportunity for someone highly analytical, curious, and who wants to get deep into workflow and data automation. You’ll be expected to ask questions, take initiative, and build confidence working with complex information. If you enjoy spotting patterns, fixing broken logic, and want to learn how to design systems that scale - this role will give you a strong foundation. Key Responsibilities Align payroll calculations with accounting, tax, and compliance requirements Define and document operational requirements for technical implementation Map product features to payroll workflows, ensuring seamless integration Translate manual payroll logic into structured rules that can be automated Perform user testing of new features to ensure operational edge cases are covered Support the documentation and improvement of payroll workflows and edge cases Identify repetitive tasks that could be standardised or automated Contribute to the creation of scalable logic and templates for multi-country payroll Use Alteryx to automate payroll workflows, reduce manual work, and improve data accuracy Communicate clearly and professionally with internal stakeholders (Finance, Product, Engineering, Ops) Help track open items, missing data, or blockers across cross-functional teams Take ownership of smaller deliverables and follow up with the right people to resolve issues Be proactive, organised, and eager to contribute to a high-performing, globally distributed team Core Requirements: 3+ years of experience in finance, accounting, or data roles, with a focus on automating manual processes Hands-on experience with data transformation tools like Alteryx or similar automation platforms Familiarity with payroll systems and how payroll intersects with accounting, tax, and compliance Strong understanding of core financial and payroll concepts (e.g. gross vs. net, statutory deductions, benefits) Experience working in fast-paced, innovative environments Proficiency in SQL, Looker, or other BI tools Experience with process mapping and workflow optimization Strong analytical mindset and attention to detail Educational background in Finance, Accounting, Business, or Data (or equivalent practical experience) Strong proficiency in Excel or Google Sheets; familiarity with structured data is a plus Ability to work independently, manage multiple tasks, and follow through on deadlines You'll also need A reliable home internet connection (or be able to get one) Fluent English language skills How we work together at Oyster Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences. How YOU work With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster: Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. Mental health support: Access Plumm, our mental well-being service. Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. ✨ The best jobs should be available to everyone We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations. Our available positions are on our careers page. Our team will only contact you from an @ oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline.

• Working hand-in-hand with Sales on new business acquisition • Translating your proposal methodology into platform workflows and demo narratives • Engaging prospects from opportunity qualification through evaluation and proof of concept • Influencing product roadmap based on proposal workflow intelligence • High visibility with enterprise proposal directors, capture managers, and C-suite buyers • Translate proposal team processes into AutogenAI workflows, prompting strategies, and content generation paths • Engage peer-to-peer with proposal professionals, understanding scoring criteria, proposal structures, and review cycles • Create solution narratives demonstrating how the platform fits their proposal methodology and delivers measurable cycle time reduction • Build customer demos using prospect's actual RFP and supporting materials in our demo environment - giving them the full feel for how the platform fits their specific proposal requirements • Showcase real proposal lifecycle stages: capture, planning, RFP parsing, content creation, review cycles, compliance checks, and submission • Maintain demo asset library designed to show industry-specific value • Configure and manage short-term evaluation environments for hands-on testing • Build out sample data, templates, prompts, content libraries, and governance settings • Partner with Account Executives from opportunity qualification through close • Lead expert-to-expert conversations with proposal managers, proposal directors, capture managers, and procurement teams • Jump into sprints and product development initiatives with frequent consultation with the Build Team.

Join AutogenAI – Revolutionizing Proposal Writing with generative AI AutogenAI is a leader in generative AI SaaS, transforming how organizations draft and optimize winning proposals through cutting-edge natural language processing technology. We are one of the fastest-growing AI companies in the world, expanding rapidly to meet the increasing demand for AI-driven solutions across industries. Our innovation stems from a belief that language AI technology will revolutionize business communication over the next decade. We empower our clients to grow faster and more efficiently by delivering AI language engines customized to their needs that save time, improve content quality, and increase win rates in highly competitive markets. AutogenAI is a company where everyone can have a career-defining experience and success is achieved by fostering a culture where innovation and ambition thrive. As we scale, passionate professionals are invited to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: You've spent years mastering proposal development. You understand compliance matrices, scoring criteria, and review cycles in ways most people never will. You've navigated procurement bureaucracy, managed impossible deadlines, and turned vague requirements into winning narratives. Partner with Account Executives from opportunity qualification through close Lead expert-to-expert conversations with proposal managers, proposal directors, capture managers, and procurement teams Collaborate with Technical Pre-Sales to ensure solution design aligns with validated architecture and security parameters 80%+ advancement rate from qualified demo to evaluation stage Product & Feedback Collaboration Jump into sprints and product development initiatives with frequent consultation with the Build Team Provide structured product feedback informed by proposal workflows, competitive signals, and deal cycle insights to ensure we're delivering relevant solutions to user needs Identify recurring feature requests and solution gaps to support roadmap prioritization Represent the voice of proposal practitioners internally and help level up proposal knowledge across the sales organization Your feedback should drive at least 2-3 roadmap items per quarter What You'll Bring to the Team: Domain Expertise: Deep understanding of proposal strategy, scoring criteria, and proposal lifecycles across multiple pursuit types Credibility to engage peer-to-peer with enterprise proposal directors, capture managers, and proposal center leadership Real-world scar tissue from competitive environments - we value what you've learned from losses as much as wins Process Translation Skills: Ability to break down complex proposal processes into discrete workflow steps, decision points, and content generation paths Experience mapping tools and systems to proposal team operating models Comfort translating process knowledge into software requirements and configurations Technical Aptitude: Comfort learning and working with enterprise software platforms quickly Ability to set up realistic demonstration environments that reflect actual proposal workflows Capability to troubleshoot basic technical issues and communicate effectively with engineering teams Quick learner who can master new platform capabilities and translate them into customer value Demo Craft & Storytelling: Skilled at building targeted demonstrations that go beyond feature presentation Ability to adapt messaging and depth based on stakeholder role (practitioners vs. executives vs. procurement) Comfort presenting complex workflows in digestible, compelling narratives Commercial Mindset: Curious, pragmatic, and comfortable operating in a fast-moving scale-up environment Understanding of sales cycles, deal qualification, and pipeline management Ability to prioritize competing demands and juggle multiple evaluations simultaneously Stakeholder Influence: Confident engaging with senior decision-makers and domain experts Skilled at building consensus across diverse stakeholder groups Comfortable challenging assumptions and pushing back constructively when needed Requirements: Experience: 7+ years in proposal management, technical writing, capture management, or proposal consulting roles within complex or regulated industries. You should have made significant contributions to competitive proposals with documented success. Platform Learning Ability: Demonstrated ability to quickly learn and master enterprise software platforms, set up demonstration environments, and translate software capabilities into customer value. You don't need to be a developer, but you should be comfortable working with technology and learning new tools rapidly. Track Record: Proven success producing high-quality responses, winning competitive evaluations, and working across multiple stakeholders. Ability to articulate your impact on win rates, cycle time, or quality metrics. Communication Skills: Confident presenting to senior stakeholders, facilitating expert-to-expert discussions, and adapting technical depth to audience. Education: Bachelor's degree or equivalent experience in relevant fields such as Communications, Business, English, Law, Journalism or Technical Writing. Preferred Qualifications: Industry Background: Direct experience in proposal-intensive sectors: Federal government contracting (especially Defense, Aerospace, or Intelligence) State & local government Infrastructure & engineering Professional services consulting Competitive Environment Experience: Track record working in highly competitive proposal environments where win rates matter and differentiation is hard. Forward-Thinking Perspective: Interest in where proposal development is heading, not nostalgia for where it's been. Comfortable with ambiguity and rapid evolution. Platform Familiarity: Previous experience evaluating, implementing, or using proposal automation tools, content management systems, or AI-powered writing platforms. Compensation and Benefits: Competitive Salary: $110,000 - $135,000 depending on specific experience and qualifications relevant to the role. Performance Bonuses: Opportunities for performance-based incentives Stock Options: Meaningful equity in the company. Comprehensive medical/dental/life insurance: Insurance coverage for individuals and families partially paid by the company as well as opportunity to participate in pre-tax health Flexible Spending Account. Retirement Plan: Ability to invest your pre-tax dollars in a 401(k) retirement plan with company matching contributions. Paid Time Off: Unlimited vacation (Yes, you read right!) Flexible Work Options: Hybrid working, with 3 days per week in our buzzing NYC Midtown office Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service) Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development. Values in Action: These aren’t just principles we print and forget – they’re how we work, how we treat each other, and how we deliver for our customers. They shape the company we are, and the one we aspire to become. Customers, Always : Everything starts with our customers. We walk in their shoes, speak their language, and build for their delight and success. We win when they win. Make It Happen : We move fast and take ownership. No waiting, no red tape – just action, urgency, and focus on outcomes. We ask for forgiveness, not permission. Learn and Invent : We stay curious. We learn what we can from past masters - and make up the rest. Change is constant, and so is our growth. Act Like Owners : Titles don’t solve problems - people do. We own challenges, break the rules when it’s necessary, and focus on what matters. Turn It Up to 11 : There is no “Good enough”. We raise the bar, push boundaries, and keep building. There’s always a next level. Lead With Respect : We listen first, speak honestly, and value every perspective. Integrity, follow-through, and kindness matter. Build Trust Through Transparency : We default to openness. We give feedback, share information, and assume positive intent - no secrets, no silos. AutogenAI is an merit-based equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.