• Delivery - Oversees portfolio of programs and projects delivering on all program/project commitments from concept to production. Responsible for project scope, schedule and budget. Ensures projects are completed according to agreed upon plan. Ensures that billable projects remain on schedule and within budget. Manages overall Installation Services organization financials and project profitability including resource scheduling, revenue forecasting per project, billing reconciliations, expense reports and time approval for project work, etc. Exercises risk and issue management. • Process/Tools - Develops, maintains and enforces methodologies, standards, governance, and tools in order to achieve the clients' operational and financial and project quality goals. • KPIs - Responsible for setting clear objectives, KPIs for the projects/practice and clearly communicating results to the business on a regular cadence. (examples include project/portfolio financials, utilization, contract management) • Sales - Collaborates with services sales and account managers in pre-sales activities such as project sizing and cost estimates, bid reviews and contract reviews. • Reporting - Delivering overall messaging of status/issues to key internal/external partners and clients. Provide project/account dashboard; execution QA report; top project/account risks & issues (common issues). • Staffing - Manages and recommends allocation and integration of project resources to meet commitments and objectives; optimizes resource/practice billable utilization; forecasts resource/skill supply/demand. • Professional Development - Through hiring and training improve overall project/program management skills and experience. • Collaborate with Internal Sr. Leadership, TTEC Executive Leadership and other internal Business leaders to plan, develop and execute the Installation Services strategy in concert with multiple cross-functional teams. Partner with internal stakeholders to enhance and compliment Services Strategies. • Act as the single point of contact for all project activities, schedule, and status. Ensuring proper communication on project deliverables as appropriate up through executive management levels within the organization. • Enabling the sharing of best practices across a global Services team. Foster an environment of collaboration, trust, and accountability for departmental and cross-functional teams. • Perform other related duties as assigned.

• Define and champion the vision for Site Analytics as a critical growth driver for Torrid’s digital business • Own the digital analytics roadmap, including measurement strategy, platform evolution, experimentation, and data governance • Serve as a strategic thought partner to senior and executive leadership, translating complex data into clear insights and recommendations • Lead enterprise analytics initiatives, including GA4 migration, testing frameworks, customer data integration, and tracking best practices • Oversee site performance measurement across acquisition, engagement, conversion, retention, and customer lifetime value • Lead experimentation and A/B testing strategies to drive measurable conversion and revenue impact • Ensure robust tracking and data quality through tag management systems and scalable data pipelines in partnership with Technology • Drive advanced analysis (attribution, funnel optimization, cohort and journey analysis) to uncover growth opportunities • Develop executive dashboards and KPI frameworks to create visibility and accountability across the digital business • Build, mentor, and scale a high-performing analytics team while fostering a data-driven culture and self-service analytics capabilities • Act as the escalation point for complex data discrepancies and high-impact investigative analyses • Help define long-term data strategy in response to evolving privacy regulations and cookie deprecation

• Define, implement, and continuously improve enterprise-wide delivery processes aligned with ServiceNow best practices. • Establish standardized frameworks for implementation, enhancement, AMS, and transformation programs. • Design and lead Quality Management Systems (QMS) across all delivery functions. • Define KPIs, SLAs, CSAT metrics, defect metrics, and quality benchmarks. • Conduct delivery audits, compliance checks, and quality reviews across projects. • Drive root cause analysis (RCA) and preventive action frameworks. • Ensure adherence to ServiceNow implementation standards and architecture guidelines. • Improve implementation maturity across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules. • Collaborate with Practice Leads to enhance solution quality and reduce rework. • Govern release management, testing frameworks, and deployment quality. • Partner with client stakeholders to ensure delivery quality and governance transparency. • Drive continuous improvement initiatives across client accounts. • Implement automation in quality monitoring and reporting. • Build and mentor Process and Quality teams. • Drive training initiatives on ServiceNow best practices and consulting methodologies. • Foster a culture of accountability, structured delivery, and continuous improvement.

• The Regional Director of Safety (RDS) is responsible for the orientation and assessment of Healogics’ hyperbaric facilities and hyperbaric plans. • Conduct on-site or livestream training and competency assessments of Tcoms, chamber operations, and emergency chamber operations at new centers, synergy centers, and existing centers. • Conduct on-site or livestream center hyperbaric assessments by use of department assigned tools at new centers, synergy centers, and existing centers. • Conduct annual center level hyperbaric safety assessments by use of livestreaming. • Educate our centers on the use, intent, and meaning of standard work, processes, policies, and manuals regarding the centers’ hyperbaric program. • Answer Ask the Expert emails or other department emails. • Answer questions called into the department’s phone number. • Development content and present during department events, to include, but not limited to, HBO Safety Club Calls, Chamber Chats, Safety Tech Orientations, Safety Tech Training, Introductory Hyperbaric Courses, and Tcom Course-work. • Conduct on-site or livestream incident and accident investigations. • Answer other department’s questions with hyperbaric or safety related inquiries. • Develop center plans for UHMS accreditation. • Performs other duties as required.