Torrid

• Execute seasonal site merchandising strategies across desktop, mobile, and app to support the commercial calendar. • Manage homepage updates, category experiences, promotional launches, and campaign execution. • Own backend merchandising within Salesforce Commerce Cloud, including category setup, visual merchandising, product sorting, search optimization, and promotional configuration. • Own assigned subbrand experiences, ensuring product presentation, storytelling, and customer journeys align with brand strategy and business objectives. • Partner cross-functionally with Merchandising, Planning, Marketing, Creative, Site Operations, and IT to execute launches, resolve issues, and deliver a seamless customer experience. • Create and manage Wrike briefs supporting site launches and ongoing site updates. • Perform end-to-end quality assurance across desktop, mobile, and app, validating navigation, pricing, imagery, promotions, search, product placement, and overall site functionality. • Identify and troubleshoot site issues, partnering with Site Operations and IT to quickly resolve defects and improve the customer experience. • Build and maintain manual and rule-based product sorting strategies to optimize assortment presentation. • Analyze inventory, customer behavior, trends, and business priorities to continuously improve product discovery, engagement, and conversion. • Identify opportunities to enhance onsite merchandising and reduce friction throughout the shopping journey. • Analyze ecommerce performance using customer engagement, navigation, conversion, product performance, and merchandising KPIs. • Develop recurring reports and competitive analyses to identify trends, measure merchandising effectiveness, and recommend data-driven optimization opportunities. • Present insights and recommendations to stakeholders that support continuous improvement of the digital shopping experience.

• Monitors phone queue to ensure proper coverage is maintained at all times. • Utilizes exemplary writing skills to respond to customer emails, live chats, and social media inquiries. • Uses product knowledge to suggest items to customers and properly inform them on product choice. • Responds to all customer voice-mail messages and e-mails within a 24-hour period. • Provides feedback to management regarding current customer service processes and procedures. • Utilizes follow through skills to resolve outstanding customer questions and/or issues. • Understands department procedures to properly inform customers of order status, product availability, and manage customer expectation. • Completes daily administrative projects on time and correctly. • Maintains all quality, productivity, reliability and sales performance standards.

Vice President, Customer Marketing Marketing Location: Remote, United States Description At Torrid we're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training, development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success. The Vice President of Customer Marketing is a strategic leadership role responsible for defining and leading the end-to-end customer engagement strategy across all owned customer touchpoints for Torrid. This executive will oversee the vision, strategy, execution, and performance optimization of key customer marketing functions including Email & SMS Marketing, the Torrid Rewards Loyalty Program, Torrid Credit Card marketing, Gift Card marketing, customer lifecycle communications, and Consumer Research & Insights. This role is responsible for building a highly personalized, customer-centric marketing ecosystem that strengthens customer relationships, increases retention and lifetime value, and drives profitable revenue growth across channels. The VP of Customer Marketing will serve as a key architect of Torrid’s customer strategy, leveraging data, insights, segmentation, and innovation to deepen customer engagement and brand loyalty. The ideal candidate brings deep expertise in CRM and lifecycle marketing within a retail environment, combined with strong strategic leadership, analytical rigor, and a passion for understanding the customer. This leader must be equally comfortable driving enterprise-level strategy, influencing executive stakeholders, and leading high-performing teams focused on executional excellence. What You’ll Do: Customer Marketing Strategy & Leadership - Develop and lead Torrid’s enterprise customer marketing strategy across all owned customer touchpoints. - Create a holistic customer engagement roadmap focused on acquisition, onboarding, retention, reactivation, loyalty, and customer lifetime value growth. - Lead the evolution of Torrid’s customer communication strategy across email, SMS, push notifications, direct mail, loyalty, credit card, and gift card marketing. - Establish long-term customer growth strategies aligned to brand, merchandising, digital, and financial objectives. - Serve as a key strategic advisor to executive leadership on customer trends, engagement opportunities, and retention strategies. - Build and lead a high-performing customer marketing organization focused on innovation, agility, and measurable business impact. CRM, Lifecycle & Owned Channel Marketing - Oversee strategy, execution, and optimization of all owned communication channels including Email, SMS, Push Notifications, and Direct Mail. - Own the customer contact strategy, campaign governance, and lifecycle communication roadmap. - Lead development of highly personalized, segmented customer journeys that improve engagement, conversion, and retention. - Drive innovation in messaging strategy, content personalization, frequency optimization, and cross-channel orchestration. - Ensure cohesive storytelling and customer experiences across all touchpoints and customer segments. - Partner closely with Creative, Merchandising, E-Commerce, Brand Marketing, and Analytics teams to align customer communications with business priorities. Loyalty, Credit Card & Gift Card Marketing - Lead strategic marketing and customer engagement initiatives for the Torrid Rewards loyalty program. - Develop programs that increase loyalty participation, customer retention, frequency, and member lifetime value. - Partner with financial and external partners to drive acquisition, activation, usage, and retention of the Torrid Credit Card program. - Oversee customer marketing strategies supporting Gift Card acquisition, activation, and incremental customer spend. - Identify opportunities to better connect loyalty, payments, and customer engagement strategies into a unified customer ecosystem. - Develop targeted campaigns and member experiences that strengthen emotional connection and customer advocacy. Customer Insights & Consumer Research - Oversee Consumer Research and Customer Insights functions to ensure the voice of the customer informs business strategy. - Lead quantitative and qualitative research initiatives focused on customer behaviors, preferences, motivations, and brand perception. - Translate customer insights into actionable strategies that improve customer experience, marketing effectiveness, and business performance. - Partner with Analytics and Data Science teams to refine customer segmentation, predictive modeling, and personalization capabilities. - Drive a culture of customer-centric decision making throughout the organization. Personalization, Segmentation & Optimization - Champion advanced segmentation and personalization strategies leveraging behavioral, transactional, demographic, and predictive data. - Drive lifecycle marketing innovation through dynamic content, automation, AI-driven targeting, and customer journey orchestration. - Lead testing and optimization strategies including A/B and multivariate testing across channels. - Continuously improve key performance metrics including retention, repeat rate, engagement, conversion, AOV, loyalty participation, and customer lifetime value. - Ensure customer contact cadence balances revenue objectives with a best-in-class customer experience. Performance Management & Analytics - Establish KPIs, reporting frameworks, and performance benchmarks across all customer marketing functions. - Deliver actionable insights and strategic recommendations to executive leadership. - Partner with Finance and Analytics teams to measure incremental revenue impact, ROI, and long-term customer value creation. - Ensure compliance with all customer communication and data privacy regulations including CAN-SPAM, TCPA, GDPR, and applicable consumer protection standards. Team Leadership & Cross-Functional Collaboration - Recruit, develop, and mentor a best-in-class customer marketing organization. - Foster a high-performance culture centered on accountability, innovation, collaboration, and customer obsession. - Lead and manage agency, platform, and technology partners to drive operational excellence and innovation. - Collaborate cross-functionally with Digital, Merchandising, Planning, IT, Data & Analytics, Finance, Creative, and Store Operations teams. - Influence organizational alignment around customer strategy and customer experience priorities. What You’ll Need: - 12–15+ years of progressive leadership experience in CRM, lifecycle marketing, loyalty, or customer marketing within retail, apparel, or specialty retail environments. - Proven executive leadership experience building and scaling customer marketing organizations. - Deep expertise in email marketing, SMS, loyalty marketing, customer segmentation, and personalization strategies. - Strong understanding of retail and e-commerce KPIs including customer acquisition, retention, repeat purchase rate, AOV, engagement, and customer lifetime value. - Experience leading loyalty and/or credit card marketing programs preferred. - Demonstrated success driving measurable revenue growth and customer retention through owned channels and lifecycle marketing. - Strong analytical and strategic thinking capabilities with ability to translate customer data into business action. - Experience with CRM and marketing technology platforms such as Salesforce Marketing Cloud, Braze, Iterable, Klaviyo, Adobe, or similar platforms. - Strong executive presence with exceptional communication, leadership, and cross-functional influence skills. - Customer-first mindset with passion for building emotionally resonant customer experiences. - Bachelor’s degree required; MBA or advanced degree preferred. What You'll Get: - A culture where people are accepted and encouraged to be who they are. - Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses. - Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account - Generous 50% employee discount and access to employee-only sales. - Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community. - Tuition reimbursement program - Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more. - Discounts on cell phones, and computer purchases, entertainment tickets and more. - Pet insurance for your fur babies. - Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women. - You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization. Base Salary Range: $250,000 - $300,000

• Support and optimize Torrid’s affiliate marketing program, including publisher relationships, promotional planning, campaign execution, and partner growth opportunities. • Monitor affiliate performance metrics including revenue, ROAS, customer acquisition, traffic quality, and partner productivity. • Recruit, onboard, and activate affiliate partners aligned with Torrid’s brand and customer. • Execute and optimize Paid Search and Google Shopping/PLA campaigns across branded, non-branded, and category initiatives. • Monitor campaign pacing, budgets, keyword performance, search trends, bidding strategies, and product feed optimization. • Identify opportunities to improve traffic quality, conversion rate, ROAS, and customer acquisition efficiency through testing and optimization. • Analyze campaign performance and provide actionable insights, reporting, forecasting, and budget tracking across digital channels. • Support A/B testing initiatives across ad copy, landing pages, audience targeting, and bidding strategies. • Collaborate cross-functionally with Creative, E-Commerce, Analytics, CRM, Merchandising, and Digital Marketing teams to support integrated campaigns and promotional events. • Partner with external agencies and platform vendors to ensure accurate campaign execution, tracking, and reporting. • Help maintain consistency in messaging, targeting, and customer experience across digital channels and touchpoints. • Stay informed on digital marketing trends, platform updates, competitive activity, and emerging best practices.

• Build highly targeted audience segments using Cordial data • Automate dynamic personalization using logic and tokens • Execute daily email campaigns in partnership with marketing teams • Optimize and prepare creative for deployment • Build and manage triggered, event-based journeys • Ensure accuracy, QA, and proper deployment across all campaigns • Monitor marketing automation systems for performance and stability • Track engagement using Cordial analytics and reporting • Conduct A/B testing to refine content and targeting strategies • Partner on data feed integrations with ESP • Collaborate with cross-functional teams to ensure alignment with brand standards and best practices • Manage multiple projects simultaneously in a fast-paced environment

• Partner with Merchandising and Planning business leaders to gather, define, and prioritize system and process requirements • Act as a subject matter expert for PLM, Merchandising, and Planning systems • Translate business needs into functional and technical solutions • Document business requirements, business cases, and functional specifications • Evaluate software solutions and system architecture to ensure alignment with business goals • Drive functional and technical design across PLM, Merchandising, and Planning platforms • Support system implementations, enhancements, and upgrades • Coordinate and support system integration and reporting solutions • Lead and support user acceptance testing (UAT), including issue resolution • Collaborate cross-functionally with IT, Engineering, and vendor partners • Develop project plans, timelines, and deliverables for system initiatives • Ensure systems meet evolving business needs and long-term technology strategy • Facilitate end-user reviews and stakeholder working sessions • Create and maintain functional and technical documentation • Develop training materials and support end-user adoption • Mentor junior team members and provide guidance on best practices • Identify opportunities for process improvements and system optimization

Title: Assistant Designer - Apparel Location: Industry United States Job Description: Creative/Design Supports the Designer & Director and assists in implementing and creating technical packages as well as color line sheets. This role is hybrid and requires being in the office 3 days a week. MUST SUBMIT PORTFOLIO LINK OR SAMPLES WHAT YOU'LL DO: - Completes silhouette sketching and detailed technical sketches both front and back. - Researches fabrics and trims through shopping, internet, magazines, etc. - Coordinates basic layout for artwork pages. - Creates, organizes and updates reference libraries (fabrics, tech packs, development samples). - Assists the Designer and Director in daily design processes. WHAT YOU'LL NEED: - 1-2 years of design experience including technical knowledge. - Strong computer skills including Adobe Photoshop and Illustrator, Microsoft Word, Excel and Outlook. - Hand sketching experience a preferred. - Able to work in a fast paced, multi-task environment. - Possesses strong organizational time management skills. - Excellent sense of urgency and consistency. - Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly. - Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator. - Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure. WHAT YOU'LL GET: - A culture where people are accepted and encouraged to be who they are. - Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses. - Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account - Generous 50% employee discount and access to employee-only sales. - Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community. - Tuition reimbursement program - Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more. - Discounts on entertainment tickets and more. - Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women. - You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization. Hourly Rate: $21.51-$26.31/hr. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable or limited in your ability to use or access www.torridcareers.com you can request reasonable accommodations by sending an email . Only messages left for this purpose will be returned. Our company participates in E-Verify. If the links below do not work, please copy and paste the following URLs in a new browser window: E-Verify Poster: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Eligibility to Work Poster (English): https://www.e-verify.gov/sites/default/files/IER_RightToWorkPoster.pdf Eligibility to Work Poster (Spanish): https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf California Privacy Rights Act (CPRA): https://careers.jobvite.com/torrid/2023-CPRA-Applicant-Notice.pdf EEO Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf #LI-MM1

• Voice of Customer (VoC) Platform Migration • Lead the migration of our VoC platform from Verint to Forsta in partnership with internal stakeholders and external vendors • Establish a scalable infrastructure to track customer sentiment (CSAT, NPS, and feedback) across key touchpoints • Identify opportunities to enhance insights and ensure alignment to business KPIs • Customer Survey Management • Manage the Monthly Active & Lapsed Customer Survey using SurveyMonkey • Partner cross-functionally to gather input on survey topics and business priorities • Ensure survey design supports consistent tracking of product and value sentiment over time • Analyze results and deliver actionable insights to stakeholders • Brand & Market Insights • Synthesize and share insights from the Quantilope Brand Tracker • Monitor key brand KPIs including awareness, consideration, conversion, and category entry points • Connect brand insights to broader business performance and commercial strategy • Retail & Competitive Intelligence • Analyze external market data, including Circana Retail Market Reports and syndicated insights from YouGov • Identify and communicate key trends, risks, and opportunities across the retail landscape • Provide strategic recommendations to inform commercial decision-making • Mobile App Insights • Monitor mobile app performance in alignment with business priorities • Identify meaningful trends and areas of opportunity • Partner with cross-functional teams to prioritize and execute improvements

• Develop and lead a comprehensive owned media strategy aligned to brand, merchandising, and revenue goals. • Own the customer contact strategy and lifecycle roadmap across email, SMS, push, and direct mail. • Establish channel-specific KPIs and performance benchmarks focused on customer acquisition, retention, reactivation, and LTV. • Partner cross-functionally with Merchandising, Creative, Digital, CRM, Loyalty, Analytics, and Store Operations to align messaging to business priorities. • Serve as the company’s subject matter expert in email marketing strategy and best practices. • Lead the development of compelling, on-brand messaging that drives engagement and conversion while maintaining a strong customer-first perspective. • Optimize subject lines, content strategy, personalization, frequency, and deliverability. • Oversee campaign calendars and ensure cohesive storytelling across channels. • Design and implement advanced segmentation frameworks leveraging behavioral, transactional, and demographic data. • Develop targeted lifecycle programs (welcome, post-purchase, replenishment, win-back, loyalty, high-value customers, etc.). • Drive personalization initiatives using dynamic content, predictive modeling, and customer insights. • Lead testing strategies including A/B and multivariate testing to improve open rates, CTR, conversion, and revenue per send. • Monitor channel performance and provide actionable insights to senior leadership. • Optimize contact cadence to balance revenue goals with customer experience. • Ensure compliance with data privacy and messaging regulations (CAN-SPAM, TCPA, GDPR as applicable). • Build, mentor, and lead a high-performing owned media team. • Oversee agency and technology partners to ensure strong execution and innovation. • Manage budget allocation across channels to maximize ROI.

• Provide communication, development, coaching, and leadership to the merchandise planning team. • Break out brand-level financial direction at the department level, balancing opportunity and risk to ensure the enterprise objectives are being met or exceeded • Prepare reporting dashboards with metrics and KPI’s that measure the departments performance and provide updates. • Lead the Top-Down/Bottom-up planning process, including in-season forecasting, pre-season assortment strategy and long range plans. • Partner with Directors of Merchandising on high-level strategic frameworks for driving department growth during pre-season planning process • Communicate and translate executive direction into actionable execution with direct reports • Actively monitor progress against gross margin and inventory objectives and support necessary pivots needed to meet the financial goals. • Develop planning calendar process leading up to milestone touchpoints and project manage the team to completion • Drive Open to Buy process for the assigned division, optimizing sales, margins, mark-ups, discounts, promotions, events, and advertisement. • Actively identifies business opportunities; revises plan as needed. • Analyze historic and current trends providing analytical support to buying team. • Partner with Allocation counterpart to determine allocation strategies and ensure proper execution. • Create vision and direction to move the team forward with new methodologies, process improvements and industry knowledge. • Establish cross-functional relationships to promote best practices and process adherence. • Foster teamwork and nurture a culture of inclusion, engagement, and growth while rewarding strong performance. • Establish and maintain trusting relationships with employees and management. • Partner with HR while provide leaders with guidance on performance management including coaching, counseling, talent development and disciplinary actions.