• Define, implement, and continuously improve enterprise-wide delivery processes aligned with ServiceNow best practices. • Establish standardized frameworks for implementation, enhancement, AMS, and transformation programs. • Design and lead Quality Management Systems (QMS) across all delivery functions. • Define KPIs, SLAs, CSAT metrics, defect metrics, and quality benchmarks. • Conduct delivery audits, compliance checks, and quality reviews across projects. • Drive root cause analysis (RCA) and preventive action frameworks. • Ensure adherence to ServiceNow implementation standards and architecture guidelines. • Improve implementation maturity across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules. • Collaborate with Practice Leads to enhance solution quality and reduce rework. • Govern release management, testing frameworks, and deployment quality. • Partner with client stakeholders to ensure delivery quality and governance transparency. • Drive continuous improvement initiatives across client accounts. • Implement automation in quality monitoring and reporting. • Build and mentor Process and Quality teams. • Drive training initiatives on ServiceNow best practices and consulting methodologies. • Foster a culture of accountability, structured delivery, and continuous improvement.

• The Regional Director of Safety (RDS) is responsible for the orientation and assessment of Healogics’ hyperbaric facilities and hyperbaric plans. • Conduct on-site or livestream training and competency assessments of Tcoms, chamber operations, and emergency chamber operations at new centers, synergy centers, and existing centers. • Conduct on-site or livestream center hyperbaric assessments by use of department assigned tools at new centers, synergy centers, and existing centers. • Conduct annual center level hyperbaric safety assessments by use of livestreaming. • Educate our centers on the use, intent, and meaning of standard work, processes, policies, and manuals regarding the centers’ hyperbaric program. • Answer Ask the Expert emails or other department emails. • Answer questions called into the department’s phone number. • Development content and present during department events, to include, but not limited to, HBO Safety Club Calls, Chamber Chats, Safety Tech Orientations, Safety Tech Training, Introductory Hyperbaric Courses, and Tcom Course-work. • Conduct on-site or livestream incident and accident investigations. • Answer other department’s questions with hyperbaric or safety related inquiries. • Develop center plans for UHMS accreditation. • Performs other duties as required.

Keller Executive Search maintains a confidential registry of executives and operators interested in board directorship opportunities. Submitting your details adds you to our registry for consideration as relevant roles arise. **Typical scope of board roles** - Provide strategic guidance to the executive team - Oversight of performance, governance, risk, and stakeholder priorities - Committee participation may include Audit, Compensation, Nominating and Governance, Risk, Cybersecurity, or other areas depending on the organization - Support key decisions such as growth strategy, capital planning, M and A, talent, and operating cadence

• Lead FAA certification and regulatory approval processes, ensuring full compliance with federal aviation standards. • Serve as the primary executive liaison with FAA regulators and other government agencies, ensuring alignment and responsiveness throughout all regulatory milestones • Establish and maintain robust safety, compliance, and operational frameworks that meet or exceed regulatory requirements • Build relationships with key regulatory bodies and industry stakeholders to support operational readiness • Recruit, hire, and lead the foundational executive team across operations, safety, compliance, maintenance, and finance functions • Define organizational structure, roles, accountabilities, and reporting relationships to support regulatory approval and operational scale • Set performance culture, decision-making cadence, and accountability standards from day one • Foster a high-trust, high-performance culture aligned with both safety excellence and brand aspirations • Define and execute the operational roadmap from planning through launch and early-stage growth • Develop scalable standard operating procedures (SOPs), governance structures, and systems to support future expansion • Balance service delivery with disciplined cost management and uncompromising safety standards • Oversee strategy, operational partnerships, vendor relationships, and readiness milestones • Partner with key stakeholders to shape service standards, service philosophy, and customer experience standards • Ensure operational delivery consistently reflects the positioning and brand promise • Integrate service excellence into operational processes, training programs, and frontline accountability • Position the business competitively within the travel market • Serve as the senior executive interface with the Board of Directors, providing strategic updates and seeking guidance on key decisions • Present operational progress, regulatory milestones, and financial performance to investors and stakeholders • Participate in fundraising efforts and represent the company's vision and capability to current and prospective investors • Maintain transparency and accountability in all board and investor communications