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Arco Educação

A primeira empresa de Educação brasileira a ser listada na Nasdaq.

Intern in CX Performance & Analytics (Focus on AI and Efficiency)

Data AnalystData AnalystOtherRemoteEntry LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States + 1 moreAll locations: United States | Canada

Posted

92 days ago

Salary

0

Seniority

Entry Level

No structured requirement data.

Job Description

Intern in CX Performance & Analytics (Focus on AI and Efficiency)

Arco Educação

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description No time de CX (Customer Experience), o foco não está apenas no atendimento, mas na estratégia por trás da experiência do cliente, utilizando bots de IA e análise de dados em grande escala para escalar a operação com qualidade. A posição busca alguém com perfil analítico, capaz de transformar dados em decisões e contribuir para eficiência operacional. - Análise da jornada IA vs. analista: monitorar taxa de resolução de bots e identificar gargalos que geram transbordo para atendimento humano. - Gestão de indicadores (KPIs): apoiar o acompanhamento de métricas de qualidade (CSAT / NPS), eficiência (tempo de resposta) e produtividade. - Eficiência financeira: acompanhar custos da operação e identificar oportunidades de otimização. - Cultura de dados: estruturar relatórios e dashboards para monitoramento da operação. - Melhoria contínua: propor melhorias baseadas em dados para aumentar satisfação do cliente e performance do time. Qualifications - Graduação em andamento em Engenharia, Economia, Administração, Data Science ou áreas correlatas, com base quantitativa forte. - Capacidade analítica e interesse em resolver problemas complexos com dados. - Orientação a resultados, buscando entender o “porquê” dos números. - Interesse ou estudo em SQL e Python para análise de dados. - Boa comunicação para traduzir análises em insights acionáveis. Requirements - Interesse em tecnologia, automação e IA. - Proatividade para questionar processos e propor novas métricas de sucesso. Benefits - Auxílio alimentação e/ou refeição - Plano de saúde e odontológico - Vale transporte - Licença maternidade e paternidade estendida - Auxílio creche - Cuidado com a saúde: parceria com a Wellhub e Zenklub - Incentivo à educação - Desconto em passagens aéreas - Parceria com plano de saúde para Pet - Acesso aos materiais didáticos Arco para filhos de colaboradores - Parcerias para MBA e Pós Graduação

Job Requirements

  • Graduação em andamento em Engenharia, Economia, Administração, Data Science ou áreas correlatas, com base quantitativa forte.
  • Capacidade analítica e interesse em resolver problemas complexos com dados.
  • Orientação a resultados, buscando entender o “porquê” dos números.
  • Interesse ou estudo em SQL e Python para análise de dados.
  • Boa comunicação para traduzir análises em insights acionáveis.
  • Interesse em tecnologia, automação e IA.
  • Proatividade para questionar processos e propor novas métricas de sucesso.

Benefits

  • Auxílio alimentação e/ou refeição
  • Plano de saúde e odontológico
  • Vale transporte
  • Licença maternidade e paternidade estendida
  • Auxílio creche
  • Cuidado com a saúde: parceria com a Wellhub e Zenklub
  • Incentivo à educação
  • Desconto em passagens aéreas
  • Parceria com plano de saúde para Pet
  • Acesso aos materiais didáticos Arco para filhos de colaboradores
  • Parcerias para MBA e Pós Graduação

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