BetMGM

Role Description The Fraud Management Analyst will report directly to the Senior Manager, Fraud Management, serving as a crucial link in ensuring BetMGM maintains an effective fraud program designed to mitigate, detect, action and report on any fraudulent activity which has occurred. The primary focus of this role is to identify, investigate and prevent systematic fraudulent behavior. This includes analyzing large data sets and escalated accounts to identify patterns of fraudulent behavior and designing effective mitigation solutions. The Fraud Management Analyst will also play a pivotal role in handling escalated matters by performing account investigations to identify potential risks and fraudulent activity for higher value players. The Fraud Management Analyst will be also responsible for sharing their insights and recommendations with key stakeholders on the Operations and Product teams when exploitable gaps are identified. Responsibilities - Monitor player gameplay activity, deposits and withdrawals to identify suspicious or potentially fraudulent emerging patterns and recommend fraud prevention strategies. - Utilize various data sources to design, test and implement effective fraud prevention rules. - Assist in tuning existing fraud detection rules and thresholds to reduce false positives while improving detection rates. - Conduct root cause analysis on fraud trends and recommend preventative measures and process enhancements. - Support the ongoing optimization of chargeback prevention and representment processes. - Collaborate closely with the Operations teams to resolve emerging fraud rings and enforce account actions (i.e., suspension, closure, etc.). - Analyze betting patterns to detect irregular gameplay, arbitrage betting and coordinated activity between accounts. - Design and build effective dashboards to support the monitoring of key fraud KPIs. Qualifications - Minimum of 3 years of experience in Fraud, Risk Management, Compliance, or related field, preferably in the gaming or financial services industry. - Bachelor’s degree in Finance, Criminal Justice, Data Analytics, or a related field. - Excellent analytical, strategic thinking, and problem-solving skills. - Experience in data analysis tools (e.g., Excel, SQL, Python, or BI tools). - Excellent attention to detail and ability to identify patterns in complex data. - Strong written and verbal communication skills, with the ability to interact effectively at all levels of the organization. - Ability to effectively articulate data insights. Requirements - The annual salary range for this position is $68,000.00 to $90,600.00. - Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. - This position is also eligible for participation in a performance-based bonus plan. - Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. - This role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements - As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. - Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. - Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. - The licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. - Candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. Benefits - Medical, Dental, Vision, Life, and Disability Insurance. - 401(k) with company match. - Pre-tax spending accounts including health care FSA and commuter savings. - Flexible paid time off. - Professional development reimbursement and ongoing skills training opportunities. - Employee resource groups. - Swag, ticket giveaways, and more!

Role Description We're looking for a project manager who thrives in ambiguity, moves fast with incomplete information, and brings structure when it's necessary. Sitting at the intersection of project management, program coordination, portfolio strategy, and delivery execution, this is a unique individual contributor role crafted for someone who gets energy from wearing multiple hats and solving tough, cross-functional challenges. This role will be deeply embedded in Customer Operations — including Customer Care, Risk, and Payment Operations — and will play a key part in shaping how work gets done across these functions. You’ll help build and maintain a scalable portfolio of initiatives, drive process improvements, and bring clarity to complex, fast-moving efforts. There will be no one-size-fits-all playbook. Instead, you'll partner closely with customer operations, product, engineering, operations, and compliance teams to bring clarity, momentum, and outcomes to highly fluid, complex initiatives. From untangling dependencies across cross-functional teams to stabilizing fast-moving programs mid-flight, you'll help drive the work that doesn't always have a clear owner - but is essential to our success. It is a highly visible role with a clear focus on improving the quality, velocity, and accountability of work between cross-functional teams by acting as a "force multiplier” for customer operations initiatives. This role demands a blend of strategic thinking, customer operations exposure, and strong project management skills, with success defined by your ability to apply critical thinking, attention to detail, a big-picture mindset, and influence across key stakeholders. If you love working in the gray, bringing a calm mind to chaos, and naturally aligning teams toward a common goal, we want to meet you! Responsibilities - Own the delivery of critical initiatives that span multiple disciplines. - Maintain clear project plans, dependencies, and risk logs. - Facilitate planning sessions, retros, and working groups across multiple time zones and departments. - Support the development and ongoing management of a Customer Operations project portfolio. Risk Management - Develop and implement contingency plans to address identified risks. - Model multiple project scenarios to prepare for uncertainties. - Continuously track risk triggers and adjust plans as needed. Orchestrate Chaos - Dive into ambiguous, high-stakes initiatives and create clarity. - Define ways of working; design lightweight processes. - Identify gaps in ownership or execution and step in as the connective tissue across teams. Delivery leadership without direct authority - Act as a trusted execution partner to cross-functional teams. - Influence stakeholders at all levels with empathy and credibility. - Drive accountability and alignment through relationships and follow-through. Qualifications - 5+ years of experience in project/program/delivery management or operations. - Background in sports betting, gaming, or other fast-paced, highly regulated industries. - Experience in customer operations functions such as Customer Care, Risk, or Payment operations is a plus. - Comfortable using AI-powered tools to enhance productivity. - Proven track record of thriving in roles with limited structure. - Deep understanding of the PMI framework and delivery best practices. - PMP certification is a plus. - Highly effective at building relationships and influencing without authority. - Tools you should be comfortable with: Asana, Workfront, etc. - Strong communication skills - written, verbal, and in-between. Requirements - The annual salary range for this position is $86,400.00 to $115,200.00. - Factors which may affect starting pay include geography/market, skills, education, experience, and other qualifications. - This position is also eligible for participation in a performance-based bonus plan. - Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. Gaming Compliance & Licensing Requirements - Applicable employees must be licensed by at least one jurisdictional agency. - Failure to become licensed or maintain licensure may result in termination of employment. - Candidates must comply with and support BetMGM's responsible gambling policies. Company Description BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between MGM Resorts International and Entain Group, known for our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino, and Party Poker. BetMGM LLC is an Equal Opportunity Employer, committed to maintaining a discrimination-free work environment and fostering a culture of inclusivity.

Role Description The Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves to support a critical relationship between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will support the protection of customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings. Key Responsibilities - Regulatory Oversight & Self-Audit Execution: - Conduct regulator-aligned self-audits of Operations teams’ manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. - Identify process deviations, emerging patterns, and escalate findings with clear documentation. - Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries. - Process Mapping & Control Alignment: - Partner with Senior Specialists, and Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience. - Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams. - Regulatory Change Monitoring & Impact Assessment: - Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection, alongside the Senior Specialist. - Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes. - Audit & Compliance Enablement: - Serve as a point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution. - Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts. - Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines. - Cross-Functional Partnership & Risk Awareness: - Act as a part of a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership. Qualifications - Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry. - Working knowledge of internal controls, audit principles, and regulatory compliance concepts. - Proven ability to work cross-functionally with Operations, Compliance, and Audit teams. - High attention to detail with strong analytical and organizational skills. - Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance. Requirements - The annual salary range for this position is $50,000.00 to $65,625.00. - This position is also eligible for participation in a performance-based bonus plan. - Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. - This role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements - As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. - Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. - Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. - The licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. - Candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. Benefits - Medical, Dental, Vision, Life, and Disability Insurance - 401(k) with company match - Pre-tax spending accounts including health care FSA and commuter savings - Flexible paid time off - Professional development reimbursement and ongoing skills training opportunities - Employee resource groups - Swag, ticket giveaways, and more! Company Description BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

Role Description The Sr. Business Protection Specialist sits within the newly formed Business Protection team, within the Knowledge Management organization in Customer Operations. This role serves as a critical liaison between Operations, Compliance, and Internal Audit teams. This role is responsible for ensuring that operational processes, particularly manual transactions and customer-impacting actions, are documented, controlled, and aligned with regulatory requirements and internal controls. The Sr. Specialist will perform regulator-aligned agent-audits, monitor regulatory updates, and proactively assess the impact of process changes across Operations. This person will play a key role in protecting customers, reducing regulatory risk for the business, and ensuring audit readiness by providing clear process documentation, evidence, and control mappings. Key Responsibilities - Regulatory Oversight & Self-Audit Execution: - Conduct regulator-aligned self-audits of Operations teams’ manual transactions and customer-impacting activities to ensure adherence to regulatory requirements, internal controls, and documented procedures. - Identify process deviations, emerging patterns, and escalate findings with clear documentation and recommended corrective actions. - Work with analytical teams to identify continuous improvements to identify process deviations. - Maintain audit-ready records, evidence, and artifacts to support internal reviews, compliance requests, and regulator inquiries. - Process Mapping & Control Alignment: - Map end-to-end operational processes to applicable regulations, internal controls, and internal policies, ensuring clarity of control intent and execution. - Partner with Operations to validate process accuracy and identify opportunities to strengthen controls without negatively impacting customer experience. - Maintain process documentation, control narratives, and support materials to ensure consistency and traceability across teams. - Regulatory Change Monitoring & Impact Assessment: - Monitor regulatory updates, guidance, and enforcement trends relevant to Operations and customer protection. - Assess the operational and control impact of regulatory changes and support the definition of required process updates in partnership with Compliance. - Provide clear, actionable guidance to Operations and Knowledge Management teams on regulatory-driven process changes. - Audit & Compliance Enablement: - Serve as a key point of contact for Internal Audit by providing process documentation, control mappings, and proof of execution. - Support Compliance initiatives by reviewing proposed process optimizations and assessing potential regulatory and customer protection impacts. - Ensure audit and compliance requests are addressed accurately, consistently, and within required timelines. - Cross-Functional Partnership & Risk Awareness: - Act as a connective layer between Operations, Compliance, Internal Audit, and Knowledge Management to drive shared understanding of regulatory expectations and process ownership. Qualifications - Experience working with operational processes in a regulated environment, preferably within gaming, financial services, or another highly regulated industry. - Working knowledge of internal controls, audit principles, and regulatory compliance concepts. - Strong ability to map complex processes to control and regulatory requirements. - Proven ability to work cross-functionally with Operations, Compliance, and Audit teams. - High attention to detail with strong analytical and organizational skills. - Excellent written and verbal communication skills, with the ability to translate regulatory requirements into operationally actionable guidance. Requirements - The annual salary range for this position is $63,600.00 to $83,475.00. - This position is also eligible for participation in a performance-based bonus plan. - Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. - This role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements - As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. - Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. - Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. - The licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. - Candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. Benefits - Medical, Dental, Vision, Life, and Disability Insurance - 401(k) with company match - Pre-tax spending accounts including health care FSA and commuter savings - Flexible paid time off - Professional development reimbursement and ongoing skills training opportunities - Employee resource groups - Swag, ticket giveaways, and more! Company Description BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

• Review, draft and negotiate commercial contracts and provide strategic and proactive legal advice to business clients. • Ability to draft and synthesize key clauses and create bespoke agreements in connection with unique business transactions. • Leverage AI enabled tools to efficiently review and draft commercial agreements and support timely, data informed legal guidance to business partners. • Adopt a collaborative approach with business partners to lead negotiations with partners, suppliers, and affiliates across different business functions. • Manage multiple assignments simultaneously and possess the ability to correctly prioritize and triage the same. • Maintain an effective and organized executed contract repository utilizing the company’s contract management system. • Assess risks and use sound business and legal judgment to respond to questions, make decisions, and negotiate deals to meet deadlines in a fast-paced environment. • Inspire confidence in business partners by consistently providing well-reasoned legal advice and practical and creative solutions to complex issues. • Proactively identify and advise on legal issues arising from potential and existing commercial relationships. • Collaborate with, support, and advise business partners on a wide array of contractual and commercial matters requiring legal advice. • Exhibit a strong work ethic and take ownership of complex projects and contract reviews with minimal supervision while demonstrating sound judgment and superior decision-making, multi-tasking, and problem-solving skills.

Role Description Legal Counsel will advise the business on legal and commercial matters relating to new and existing partnerships and agreements. The position is responsible for negotiating, drafting, and reviewing new and existing commercial agreements and assisting in advancing the Company’s commercial initiatives in compliance with all laws and regulations. Legal Counsel, working under the direction and supervision of Associate General Counsel, will have specific responsibilities in the areas of commercial contracts and legal operations; however, this individual will be expected to operate independently and maintain accountability over the individual’s area of responsibility. This individual will be responsible for actively managing relationships with both internal and external stakeholders, while serving as a reliable and knowledgeable liaison between the business and Legal department. This role may be based in Jersey City, New Jersey, or can be done remotely. Responsibilities - Review, draft and negotiate commercial contracts and provide strategic and proactive legal advice to business clients. - Examples of agreement types: - Payment processing agreements - Vendor agreements (MSAs/SOWs for marketing, technology, data, and intellectual property contracts) - Use license agreements - Market access agreements - Partnership agreements - Sponsorship agreements - Affiliate agreements - Promotions (sweepstakes, contests) - Ability to draft and synthesize key clauses and create bespoke agreements in connection with unique business transactions. - Leverage AI enabled tools to efficiently review and draft commercial agreements and support timely, data informed legal guidance to business partners. - Adopt a collaborative approach with business partners to lead negotiations with partners, suppliers, and affiliates across different business functions. - Manage multiple assignments simultaneously and possess the ability to correctly prioritize and triage the same. - Maintain an effective and organized executed contract repository utilizing the company’s contract management system. - Assess risks and use sound business and legal judgment to respond to questions, make decisions, and negotiate deals to meet deadlines in a fast-paced environment. - Inspire confidence in business partners by consistently providing well-reasoned legal advice and practical and creative solutions to complex issues. - Demonstrate confidence in risk-managed decision making and judgment. - Proactively identify and advise on legal issues arising from potential and existing commercial relationships. - Collaborate with, support, and advise business partners on a wide array of contractual and commercial matters requiring legal advice. - Assist in various team projects and initiatives, including making continuous improvements to commercial legal processes. - Exhibit a strong work ethic and take ownership of complex projects and contract reviews with minimal supervision. - Demonstrate leadership and teamworking skills in support of a collaborative environment. - Exhibit utmost professionalism in all settings; capable of deploying strong advocacy skills in a tactful and effective manner. - Consistently produce excellent work product. - Establish and maintain positive and effective working relationships with co-workers, internal clients, and external business partners. - Maintain confidentiality of sensitive information and demonstrate the highest integrity in all settings. - Coordinate cross-functional legal input by working closely with other attorneys in the legal department. - Perform other job-related duties as assigned by Associate General Counsel. Qualifications - Juris Doctor Degree required. - Minimum of three years of being a licensed attorney with progressive responsibility in reviewing and negotiating contracts. - Experience practicing law in a top-tier law firm and/or equivalent in-house experience. - Experience working in an in-house legal department, regulated industry, and/or negotiating technology services, software, SaaS transactions preferred. - Gaming license registration as required by applicable jurisdictions. - Substantive knowledge and understanding of legal strategies and principles related to contract drafting and negotiating. - Basic proficiency in MS Word, Excel, PowerPoint and MS Outlook. - Experience working with a contract management tool preferred. Requirements - The annual salary range for this position is $135,000 to $170,000. - Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. - This position is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Benefits - Medical, Dental, Vision, Life, and Disability Insurance - 401(k) with company match - Pre-tax spending accounts including health care FSA and commuter savings - Flexible paid time off - Professional development reimbursement and ongoing skills training opportunities - Employee resource groups - Swag, ticket giveaways, and more! Company Description BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

• Own accountability for the overall health and outcomes of the Commercial portfolio, ensuring work is aligned to enterprise strategy, prioritized against capacity, and sequenced intentionally. • Partner with senior Commercial and Marketing leaders to shape portfolio strategy, investment guardrails, and prioritization principles. • Guide portfolio‑level trade‑off decisions related to funding, timing, scope, and resourcing to maximize business impact. • Maintain an enterprise perspective on Commercial initiatives, anticipating impacts across Product, Engineering, Operations, Compliance, and Customer Experience. • Establish and lead portfolio governance structures that provide leaders with clarity, transparency, and confidence in decision‑making. • Lead portfolio‑level forums to drive alignment, resolve conflicts, and address cross‑initiative dependencies. • Serve as the escalation point for material portfolio risks, delivery confidence concerns, or systemic constraints. • Empower Business Portfolio Managers to own day‑to‑day portfolio operations, including roadmap management, governance execution, and delivery health. • Act as a trusted advisor to executive stakeholders on delivery feasibility, prioritization, risk, and change impacts. • Champion data‑driven portfolio insights and outcome‑focused success measures.

• Workfront System Administration & Governance • Serve as a Workfront Global System Administrator, managing system configurations, maintenance, user provisioning, troubleshooting and best-practice usage. • Partner with and support the Workfront Governance Committee, that will be established by the Senior Manager, Technology Implementation, helping to facilitate meetings, track decisions, provide pros and cons, and execute approved governance updates. • Lead System Audit of users, layout teams, access levels, system settings, groups, teams, resource pools and permission settings. • Provide recommendations for review and approval. • Lead User Acceptance Testing (UAT) for new features, enhancements, system releases, and workflow updates. • Scale team technical proficiency by mentoring cross-functional members on Workfront administration and architecting best-practice configuration standards. • Configure Workfront objects including portfolios, programs, projects, custom forms, fields, reports, resource management, job roles, access levels, layout templates, proofing, and dashboards. • Technology Implementation & Support • Co-architect workflows to address process gaps and promote operational efficiencies based on business requirements. • Support the Senior Manager, Technology Implementation with execution of enterprise tool rollouts, enhancements, and process optimization initiatives. • Lead and deliver Workfront training sessions for new and existing users, ensuring consistent adoption and understanding of workflows and standards. • Collaborate with cross-functional teams including Technology, Operations, Marketing, Compliance and other departments to ensure configuration alignment with business needs. • Maintain structured project documentation, timelines, requirements, and rollout plans. • Contribute to solution design workshops and process optimization sessions by gathering requirements and mapping user journeys. • Review and provide recommended edits to Workfront documentation, SOPS, process maps, and user guides in alignment with evolving governance decisions alongside the Technology Sr. Technical Writer. • Manage data mapping exercises to develop requirements for Fusion automation enablement. • Documentation, Branding & Communications • Manage the creation of clear, high-quality visuals, reporting dashboards, and stakeholder-ready content. • Create and maintain training materials, guides, reference documents, and communication content to support system rollouts and change management activities alongside the Technology Sr. Technical Writer. • Rebrand and standardize Technology decks, process materials, and training documentation to ensure alignment with BetMGM brand and communication guidelines. • Digital Asset Management (DAM) Support • Co-architect the implementation and adoption of a Digital Asset Management (DAM) system. • Facilitate efforts in partnership with Marketing and Technology for asset ingestion, metadata structure, tagging standards, permissions, and user onboarding. • Collaborate with Marketing, Brand, Creative, and Technology teams to maintain governance, taxonomy, and consistent use of shared digital assets. • Create and maintain DAM training materials, documentation, and rollout communications alongside the Technology Sr. Technical Writer. • Report & Continuous Improvement • Develop and maintain dashboards, KPI’s, and reporting to provide visibility into tool usage, project adoption, and system performance. • Perform post-implementation reviews and manage continuous improvement of workflows, document and governance processes.

Discover What’s Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include: - Medical, Dental, Vision, Life, and Disability Insurance - 401(k) with company match - Pre-tax spending accounts including health care FSA and commuter savings - Flexible paid time off - Professional development reimbursement and ongoing skills training opportunities - Employee resource groups - Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role Focusing on how customers “experience” and engage with content across the app, the Programming Strategist II will help drive the Audience Engagement team’s strategic efforts and amplify how customers interact with the product. The role’s purpose is to optimize the touchpoints where customers can engage with betting content, with an emphasis on strategic planning and merchandising, experimentation- and research-led optimization, refining displays for consistency and intuitiveness, and identifying and removing points of friction. Spanning across the Planning, Testing, and Display focus areas, the Programming Strategist II will master data and testing ecosystems, while helping manage documentation that aids the Audience Engagement team’s decision-making capabilities. They will work directly with the two additional Audience Engagements teams: Programming (operational team responsible for fulfilling plans and programming the sportsbook via our CMS) and Enablement (responsible for supporting Audience Engagement with appropriate tooling and workflows to support speed and scale). The scope of the role includes but is not limited to: - Building detailed content plans that align with business goals and enhance engagement - Executing and tracking tests while finetuning analytical skills and driving broader work - Overseeing display structure and documentation, supporting cross-functional work and progress At the end of the day, we are working together to build best-in-class customer experiences for millions of users – with the primary goal of being the biggest and best online sports and gaming operator in the United States. Responsibilities Planning - Lead daily and seasonal planning efforts with minimal oversight, creating structured and data-led plans - Manage go-to-market checklists and timelines for upcoming features or high-priority events - Collaborate with Programming to ensure plans are operationally viable, supporting documentation and rollout - Partner with BI to analyze performance of past efforts and apply learnings to future - Manage planning calendars, aligning across functions and surfacing risks / gaps Testing - Execute tests — from definition to analysis — with minimal oversight - Track performance of ongoing tests and manage backlog, prioritizing tests based on progress and impact - Structure and manage results, presenting to Audience Engagement and additional stakeholders when relevant - Ensure Audience Engagement team understands test purpose and troubleshoot issues with execution - Support work with BI to define testing segments, helping analyze benefits and build stories to support direction Display - Function as a subject matter expert regarding technical knowledge of relevant tools - Directly support customer friction programs, enhancing structure, operating principles, and feedback loops - Structure friction management work, working with cross-functional partners to identify and document focus areas - Document opportunities and make recommendations for display improvements (inclusive of page layouts, market displays, and navigation), organizing materials for cross-functional discussions with UXR, Product Design, and Trading, among others - Support display change integration work, building use cases with Testing and BI General - Function as a subject matter expert on data, intimately understanding how our customers interact with the product and helping shape conversations on how we think about opportunity - Work with Programming and Enablement teams to ensure seamless content delivery and alignment with planning and optimization efforts - Identify executional inefficiencies, collaborating with Enablement to improve tooling, processes, and documentation - Work with BI regularly, helping improve data flows and ability to self-serve - Organize customer feedback sessions and document learnings Essential Functions - Must be able to stand or sit and operate computers and other technological devices for extended periods of time Qualifications - 2+ years of experience in content operations, content strategy or audience engagement - Experience working within a content management system (CMS), with a strong understanding of content configuration and optimization is a plus - Proven experience in strategic planning, data analysis, and A/B testing - An understanding of display principles and impacts on customer engagement - A customer-centric mindset with the ability to identify and resolve friction points - Ability to translate customer feedback into action - Strong organizational skills, with the ability to manage multiple priorities - Exceptional attention to detail and commitment to accuracy in execution - Effective collaboration skills, with the ability to work cross-functionally with multiple teams - Excellent communication/presentation skills, with the ability to articulate plans and reasoning in a clear and concise manner to stakeholders - Familiarity with sports betting, gaming, or a related industry is a plus - Willingness to travel occasionally domestically and/or internationally Additional Requirements (if applicable) - Prior experience with sports, casino, and/or gaming websites and mobile apps - Demonstrating a strong interpersonal skill set – being able to communicate with team members effectively and emphatically at all levels within an organization - Being an innovative thinker, someone not afraid to challenge the status quo and ask questions - Showing a true passion for this industry inclusive of sports, casinos, and entertainment The annual salary range for this position is $68K to $90K. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-JM2

Discover What’s Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We’re a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we’re committed to giving you the resources and support you need to thrive. Our benefits and perks include: - Medical, Dental, Vision, Life, and Disability Insurance - 401(k) with company match - Pre-tax spending accounts including health care FSA and commuter savings - Flexible paid time off - Professional development reimbursement and ongoing skills training opportunities - Employee resource groups - Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That’s why we’re committed to building a respectful, inclusive workplace. It’s the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Senior Product Manager, Gaming is a key contributor within the Gaming Product team, responsible for leading discovery, strategic planning, execution, and analysis across major initiatives within our Gaming portfolio. The ideal candidate has a strong command of Agile practices and can guide product direction with clarity and strategic thinking across the full roadmap. This key role collaborates closely with senior team members across the organization and with external partners, ensuring alignment, clear communication, and high‑quality delivery. Senior Product Managers are expected to be dynamic leaders and highly effective communicators, with the ability to gather input from stakeholders, shape complex problem spaces, and influence decisions. They play a meaningful role in elevating product excellence, driving innovation, and supporting BetMGM’s commitment to safe, responsible, and best‑in‑class gaming experiences. Responsibilities - Lead strategic product initiatives within the Gaming portfolio, defining goals, requirements, and clear success measures. - Drive end‑to‑end execution of high‑impact Gaming features and capabilities, collaborating with engineering, design, analytics, operations, compliance, and external partners to ensure high‑quality delivery. - Create detailed product requirements, user stories, and acceptance criteria that balance customer needs, technical feasibility, business value, and regulatory constraints. - Provide strong cross‑functional leadership to align stakeholders, including product managers and developers from adjacent teams to resolve ambiguities and ensure momentum across initiatives with multiple dependencies. - Analyze product performance using qualitative and quantitative inputs to identify opportunities to elevate engagement, satisfaction, and overall experience quality. - Communicate product strategy, trade‑offs, decisions, and progress effectively to senior leaders and partner teams, using data‑driven narratives. - Identify and mitigate risks early, developing contingency plans that support predictable and high‑quality delivery. - Contribute to the evolution of product management practices across the Gaming team. Essential Functions - Must be able to stand or sit and operate computers and other technological devices for extended periods of time. Qualifications - 5+ years of product management experience, ideally within iGaming, digital entertainment, or other high‑scale consumer platforms. - Demonstrated ability to independently lead complex, multi‑team initiatives, providing structure, clarity, and direction with minimal oversight. - Advanced strategic thinking skills, with the ability to interpret business challenges, assess market and regulatory dynamics, and translate them into actionable product strategy. - Strong analytical and decision‑making abilities, using qualitative and quantitative data to identify opportunities, diagnose issues, and drive prioritization. - Proven success solving complex product or operational problems, and guiding others through ambiguity to deliver scalable solutions. - Exceptional communication skills, capable of clearly articulating strategy, trade‑offs, and rationale to senior leaders, executives, and cross‑functional partners. - Expertise in writing high‑quality product requirements, user stories, and acceptance criteria that balance customer needs, technical feasibility, and compliance constraints. - Deep experience working within Agile environments, partnering effectively with engineering, design, analytics, and project management. - Track record of elevating product practices, contributing to process improvements, frameworks, or methodologies that improve team output and consistency. - Proven track record of making well-informed decisions and prioritizing effectively, even in uncertain or evolving scenarios. The annual salary range for this position is $122,000.00 to $163,000.00 Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-JLEE