Role Description We are seeking a VP of Operations & Supply Chain to lead our end-to-end supply chain strategy and execution. This leader will ensure operational efficiency, cost effectiveness, and scalability as the company continues to grow. You will oversee logistics, warehouse management through a 3PL, inventory planning, procurement, and demand forecasting. You will also play a critical role in managing vendor relationships, optimizing fulfillment, and ensuring a seamless customer experience across all channels. This role reports directly to the President and partners closely with leadership across Sales, Marketing, Finance, and Product. The ideal candidate has successfully scaled operations in a high-growth environment and has a strong track record of building operational systems that support rapid growth. What You’ll Do - Channel Expansion & Operations - Develop and execute operational strategies that support channel expansion beyond DTC. - Partner with Sales, Finance, and Marketing teams to build forecasting models and replenishment strategies. - Establish and manage EDI processes, compliance requirements, and retailer operational workflows. - Build and oversee wholesale fulfillment operations for retail partners. - Implement scalable inventory allocation strategies across all channels. - Supply Chain, Logistics & Inventory Management - Oversee 3PL warehouse operations, ensuring accuracy, efficiency, and cost control. - Optimize logistics and freight operations to improve speed and reduce costs. - Implement best-in-class demand planning and inventory management processes. - Monitor key supply chain KPIs including fulfillment rate, inventory turnover, and cost efficiency. - Manage supplier relationships and negotiate contracts for optimal pricing and lead times. - Ensure compliance with global supply chain standards, sustainability initiatives, and ethical sourcing practices. - Operational Excellence & Process Improvement - Build and lead a high-performing Operations & Supply Chain team. - Identify and implement systems and technologies to streamline operations. - Partner with Finance on budgeting, cost modeling, and forecasting. - Drive ESG initiatives related to sustainability and responsible sourcing. - Develop contingency plans to mitigate supply chain disruptions and operational risks. Qualifications - 15+ years of experience in supply chain, logistics, or operations. - Experience in beauty, CPG, or retail industries. - Proven success scaling operations for a high-growth DTC brand. - Deep experience managing 3PL logistics and retail supply chains. - Expertise in inventory planning, demand forecasting, and supplier negotiations. - Strong analytical mindset with experience managing KPIs and cost optimization. - Experience with ERP and inventory systems such as NetSuite, Shopify, or similar. - Exceptional leadership and cross-functional collaboration skills. - Ability to operate strategically while remaining hands-on in execution. Benefits - Opportunity to lead operations for a high-growth consumer brand. - Work closely with executive leadership on scaling the company. - Build and shape the operational infrastructure supporting future growth. - Work in a fast-paced, entrepreneurial environment with strong impact.

• Set strategy, develop, lead, and oversee global data management department. • Develop and track metrics on productivity and quality, and create strategies and best practices. • Hire, supervise, and mentor data management leaders to effectively manage projects and staff. • Develop and maintain Standard Operating Procedures and other departmental processes and procedures in accordance with guidelines and regulations to ensure quality deliverables. • Provide strategic input to business development activities, such as capabilities/bid defense presentations and Requests for Proposals (RFP’s). • Provide strategic input to technology for current and future state. • Develop study-specific bids that demonstrate an understanding of each client’s needs in a creative, innovative, efficient, and effective manner. • Oversee operational execution of data management activities within the scope of the contract. • Maintain an awareness of project issues and support teams as needed to maintain a positive relationship with clients. • Act as a point of escalation as needed. • Provide financial oversight for the Data Management department. • Develop and track metrics on productivity and quality, and create strategies and best practices. • Develop and oversee departmental staff (activities to include interviewing, terminations, promotions, training, personnel growth and retention plans, performance appraisals, goal setting, and salary adjustments). • Supervise and mentor reporting staff in tasks and activities to develop the team structure and enhance departmental and project performance. • Represent the department and company in a multi-disciplinary setting, including project team meetings, client meetings/presentations, bid defense meetings, and be on the podium at industry events. • Review and approve non-billable travel requests for the data management team and maintain department utilization. • Act as a data champion within the company.

• Lead the operational and strategic development of the survey research and analytics area by identifying business opportunities, new product development, and other activities which will contribute to the growth of the area. • Manage the Analytics team by identifying, monitoring, and achieving team performance metrics. • Develop and execute enterprise data and analytics strategies to achieve a leadership position across the digital healthcare ecosystem as the most trusted source of digital health technology adoption, use, and value data. • Provide executive oversight of the Digital Health Most Wired survey program, including survey design, scoring methodologies, calculation frameworks, and continuous improvement of the benchmarking model. • Guide the analysis and interpretation of survey results to identify national and international trends, insights, and opportunities for expanded content, reporting, and thought leadership. • Oversee the development of executive‑level reports, national trends publications, and other research outputs that translate data into actionable insights for healthcare leaders. • Identify and pursue partnership opportunities that lead to the expansion of data resources and the maturation of analytics capabilities. • Hold primary responsibility for top and bottom-line financial performance for Digital Health Analytics in partnership with the Chief Marketing and Digital Officer. • Lead the design and execution of new research initiatives, including rapid “pulse” surveys and comprehensive market research studies that support lead generation, sponsorship, and member value. • Ensure research outputs address current and emerging pain points across the healthcare ecosystem through rigorous comparative analysis and evidence‑based insights. • Serve as lead on all survey research and analytics projects. • Partner with internal stakeholders to expand international participation and engagement across CHIME’s digital health research and benchmarking programs. • Collaborate closely with Digital Health Insights, Technology, Business Development, and Marketing teams to align research initiatives with enterprise priorities.

Employment Type: Full timeShift: Description: This position is "remote" and will require semi-regular travel within the Service Area 1 geographic region (IL, IN, IA, ID, OR and CA) and to home office in Livonia, MI. POSITION PURPOSE The Service Area 1 Vice President of Managed Care is responsible for payer contracting for the service area consisting of several Regional Health Ministries (RHM) across Illinois, Indiana, Iowa, Idaho, Oregon and California. This includes fee-for-service contracts and Alternative Payment Models (APM) based on quality and the total cost of care. Additional responsibilities include implementation of strategies to move Trinity Health into APMs in support of the Triple Aim. The VP of Managed Care understands the dynamics of both APM as well as the underlying cost structures that support the delivery of care within a healthcare system. The VP of Managed Care manages the full negotiation cycle from assessment and identification of value creation opportunities through implementation of the contract; provides leadership support for the RHMs within the region; negotiates and manages complex and innovative payer contracts; coaches team on advanced negotiation methods for APM contracting, such as risk-based contract and strives to maintain competitive reimbursement rates for the RHMs within the region. About Trinity Health Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. It is a family of 127,000 colleagues and more than 38,300 physicians and clinicians caring for diverse communities across 26 states. Nationally recognized for care and experience, the Trinity Health system includes 93 hospitals, 107 continuing care locations, the second largest PACE program in the country, 142 urgent care locations and many other health and well-being services. In fiscal year 2024, the Livonia, Michigan-based health system invested $1.3 billion in its communities in the form of charity care and other community benefit programs. ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the Trinity Health mission, vision, and values in leadership behaviors, practices and decisions. Directs the development and execution of managed care related policies, procedures and processes in support of strategic objectives. Advises RHM senior management, network operations colleagues, and regional Managed Care colleagues on matters related to net revenues. Monitors outcomes and focuses resources to maintain the profitability and overall performance of payor relationships. Advises RHM contracting teams on matters of pricing and payer contracting. Responsible for overall fee schedule pricing including APM. Serves as an advisor to management regarding maximizing revenue from managed care products and makes recommendations regarding changes needed to enhance revenues. Develops goals for RHM contract performance and creates processes that ensure those goals are achieved. Provides guidance and coaching as needed to ensure positive contract performance to targets. Works in close collaboration with the Payer Strategy & Product Development leadership, Chief Financial Officers and other functional leaders in the development and implementation of Managed Care policies and procedures across the region. Grows the business unit by shaping and delivering APM projects. Oversees delivery of new contracts that leverage alternative reimbursement methodologies such as bundled payment and capitation. Crafts and approves contract protocol and language, develops national contract template with acceptable alternative language and provides support to RHMs and CINs on non­standard language issues. Coordinates with and integrates legal support and resources. Formulates and leads the regional payer dispute resolution process. Monitors regional trends by payer. Maintains knowledge base by payer. Collaborates with recovery unit and coordinates with RHMs within the region. Directly supervises the regional Managed Care colleagues within the region and provides management oversight of professional and managerial staff within Managed Care. Performs all managerial tasks associated with effective day-to-day operations in accordance with Trinity Health mission, shared values, compliance requirements, performance standards, and administrative protocol. Develops contracting targets and recommendations in support of the Executive Contract Oversight Committee. LEADERSHIP COMPETENCIES As a Trinity Health Executive, the incumbent is expected to demonstrate leadership traits which support our Mission Statement and Core Values as identified below: Mission Statement: We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Core Values: - Reverence: We honor the sacredness and dignity of every person. - Commitment to Those Experiencing Poverty: We stand with and serve those who are experiencing poverty, especially those most vulnerable. - Justice: We foster right relationships to promote the common good, including sustainability of Earth. - Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. - Integrity: We are faithful to those we say we are. - Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all. Vision As a mission-driven, innovative health organization, we will become a leader in improving the health of our communities and each person we serve. We will be the most trusted partner for life. Promise Statement We Listen. We Partner. We Make it Easy. Our Actions Listen to understand. Learn continuously. Keep it simple. Create solutions. Deliver outstanding service. Own and speak up for safety. Expect, embrace and initiate change. Demonstrate exceptional teamwork. Trust and assume goodness of intentions. Hold myself and others accountable for results. Communicate directly with respect and honesty. Serve every person with empathy, dignity and compassion. Champion health equity and the common good Core Values: - Reverence: We honor the sacredness and dignity of every person. - Commitment to Those who are Poor: We stand with and serve those who are poor, especially those most vulnerable. - Justice: We foster right relationships to promote the common good, including sustainability of Earth. - Stewardship: We honor our heritage and hold ourselves accountable for the human, financial and natural resources entrusted to our care. - Integrity: We are faithful to those we say we are. - Safety: We embrace a culture that prevents harm and nurtures a healing, safe environment for all. MINIMUM QUALIFICATIONS Bachelor’s degree in finance, Accounting, Business Administration, Healthcare Administration, or related area along with ten (10) years of executive level experience leading Managed Care functions across multiple markets at a payer, network or healthcare delivery organization with an emphasis on negotiating contracts, or an equivalent combination of education and related work experience is required. MBA or MHA degree is strongly preferred. Successful past experiences managing complex change initiatives within payer/provider contracting and network development functions. Broad based knowledge of healthcare finance, managed care, and health plan contracting. Demonstrated competency in advanced contract negotiations. FHFMA Certification, Fellow of the Healthcare Financial Management Association, and FAHM designation, Fellow of the Academy of Healthcare Management highly desired. Demonstrated success delivering results within the area of health care operations management. Ability to communicate effectively and articulate all relevant operational perspectives. Proven ability to be a creative and innovative thinker. Proven commitment in a team setting, and ability to serve as a member of a management team. Proven knowledge of how to get things done in a complex organization. Ability to motivate others. Strong analytical skills and effective verbal/written/interpersonal communications skills. Ability to work in collaboration with and positively influence RHM executives to improve consistency and capabilities of payer strategies and contracting. Must be able to explain the benefits of new Managed Care arrangements. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS Must be able to adapt to frequently changing work priorities. Must be able to travel as needed to the various Trinity Health sites. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.