• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. • Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. • Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. • Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. • Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. • Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. • Monitor learners’ progress in the course while providing support for instructors and other contractual staff. • Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. • Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner. • Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives. • Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment. • Manage and provide guidance to a small team of 1-2 Operations Analysts. • Foster a collaborative and innovative team culture, encouraging continuous learning and development. • Provide ongoing feedback, career development, and mentorship to team members. • Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met. • Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements. • Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution. • Provide input to drive improvements in the overall training program ecosystem. • Contribute to the analysis of program performance metrics and provide insights to senior leadership. • Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes. • Identify opportunities for process optimization and innovation, driving continuous improvement in program delivery and experience. • Implement best practices and lessons learned from previous programs to enhance overall effectiveness.

• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes. • Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution. • Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability. • Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment. • Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors. • Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program. • Monitor learners’ progress in the course while providing support for instructors and other contractual staff. • Ensure stakeholders are fulfilling their role’s responsibilities and course technology is functioning appropriately. • Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.

• Lead Workforce Strategy & Execution: Determine the optimal resource mix (direct hire vs. subcontractor) and lead the full-lifecycle recruitment and onboarding of high-level technical talent with active security clearances • Collaborate with Federal Stakeholders: Partner closely with Federal Program Managers to forecast staffing needs for upcoming RFPs and work with the Facility Security Officer (FSO) to ensure all personnel meet rigorous agency security requirements (DoD, DHS, DOJ) • Ensure Regulatory Excellence: Act as the Subject Matter Expert for labor law adherence, ensuring total compliance with the Service Contract Act (SCA), Wage Determinations, and EEO/OFCCP standards across all federal contracts

• Lead the FTZ continuous improvement agenda, driving enhancements to compliance quality, process efficiency, system stability, and cost avoidance. • Implement improvement projects based on regulatory changes, audit findings, health checks, and business growth. • Oversee develop, implement, and maintenance standardized FTZ processes, procedures, controls, manuals, and governance frameworks. • Measure FTZ performance metrics, risks, and recommended improvements to leadership. • Provide subject matter leadership on FTZ regulatory requirements, including 19 CFR, 15 CFR, and CBP guidance. • Ensure ongoing compliance with FTZ regulations and proactive identification and mitigation of compliance risks. • Oversee annual systems reviews, reconciliations, and regulatory filings, including preparation of required reports to CBP and zone grantees. • Monitor legislative and regulatory changes affecting FTZs and ensure communication and implementation. • Lead internal and external FTZ audits, CBP compliance reviews, and independent compliance health checks. • Be the primary contact for regulators, auditors, and external reviewers. • Oversee corrective action plans, validate remediation effectiveness, and ensure sustainable resolution of findings. • Support investigations and compliance assessments, making recommendations for program improvements. • Manage strategic relationships with FTZ Managed Service Providers, software providers, consultants, and advisors. • Oversee third-party FTZ performance to ensure service quality, compliance, and agreement on Rockwell Automation expectations. • Partner cross-functionally with Trade Compliance, Logistics, Finance, IT, Operations, Legal, and Departments on FTZ-related programs. • Support business projects including new zone implementations, expansions, product moves, and distribution strategy changes. • Be the FTZ program ambassador by providing training, guidance, and awareness to company partners. • Prepare and deliver clear, executive-level communications and presentations related to FTZ compliance and program performance.