• Own and maintain the enterprise technology vision and long-term roadmap for CAPPS systems, data, and platforms to ensure alignment with business goals as the CAPPS application service provider. • Develop, maintain, and enforce guidelines and standards for solution design, integration patterns, security, cloud usage, and technical best practices. • Review and validate proposed solutions to ensure architectural fit within the enterprise ecosystem, minimizing duplication and unnecessary complexity. • Provide architectural leadership for digital transformation, cloud migrations, system modernization, and large-scale projects as directed by CAPPS leadership. • Collaborate with the Managed Services vendor to identify and mitigate architectural risks, including scalability constraints, integration weaknesses, and legacy system limitations. • Work closely with functional analysts, solution architects, developers, security teams, and business stakeholders to ensure a cohesive, integrated architectural approach. • Lead the CAPPS Technology Operations section, setting a clear vision, priorities, and performance expectations for the team. • Serve as the primary escalation point for complex technical issues affecting the CAPPS environment. • Prioritize work to ensure that mission-critical and high-impact initiatives are completed first. • Drive change and innovation across the CAPPS technology landscape, championing continuous improvement and modernization. • Delegate work effectively to build staff capabilities and improve service quality. • Oversee and/or assist with troubleshooting technical issues related to the CAPPS software application and supporting infrastructure, including participation in testing activities as appropriate. • Oversee and/or assist with communicating technical requirements to functional and technical staff, including setting clear expectations, timelines, and deliverable definitions for direct reports. • Coordinate all technical activities for CAPPS between the CAPPS Technology Operations team and internal stakeholders, external CAPPS customers, and contracted vendors (e.g., enterprise IT, information security, CAPPS agencies and hubs, managed services providers, and software vendors). • Lead and/or assist with special projects as assigned. • Prepare and deliver regular status and productivity reports for management review, and ad hoc reports as requested. • Ensure all digital products and content related to CAPPS meet WCAG 2.1 accessibility standards. • Maintain perceivable, operable, understandable, and robust digital experiences for all users. • Regularly review content, interfaces, and workflows for accessibility compliance and coordinate remediation when issues are identified. • Assist with contract management oversight responsibilities associated with the CAPPS Program. • Participate in annual IT control audits related to CAPPS Central applications, providing technical evidence, clarifications, and remediation plans as needed. • Ensure contract-related data security, user permissions, audit trails, and compliance with organizational and regulatory standards. • Perform technical reviews of contract templates, metadata structures, workflows, and automation rules to ensure technical accuracy and usability. • Collaborate with contract management and fiscal stakeholders to identify gaps and optimize technical aspects of contract processes. • Oversee and/or assist with technical oversight of SLAs, system monitoring, environment analysis, hardware/software evaluation, network troubleshooting, migration paths, coding standards, security standards, compare reports, application change management, and batch scheduling. • Maintain comprehensive documentation of architecture, configurations, integrations, and change management for CAPPS. • Support reporting and analytics for contract-related KPIs, compliance metrics, and lifecycle performance. • Review and recommend approval for assigned technical deliverables related to: CAPPS Architecture CAPPS System Development Lifecycle (SDLC) Disaster Recovery and Business Continuity CAPPS Security Plans (SSP) Other technology plans related to current and future CAPPS applications. • Plan and coordinate technical upgrades (e.g., PeopleSoft images, Fluid deployment, PeopleTools upgrades, and other software publisher releases). • Serve as a technical advisor during procurement cycles for products and services associated with the CAPPS Program, including: Market research on products and services Planning and technical input to acquisition strategies Drafting and reviewing technical specifications and solicitation documents Providing technical evaluation criteria input Advising evaluation and negotiation teams on technical considerations • Manage and oversee the CAPPS Service Desk platform (e.g., BOSSDesk), including design, configuration, testing, and ongoing software administration. • Ensure service desk processes and tools effectively support incident, request, problem, and change management for CAPPS. • Other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Manager is responsible for overseeing and driving all Incident Management, Change Management, and Release Management activities across the organization. This role ensures stable, predictable IT operations by owning major incidents, coordinating cross-functional response, managing the change control process, and ensuring proper governance of configuration items (CIs) through the CMDB. The Service Manager acts as the central point of coordination for restoring service during outages, preventing recurrence, ensuring controlled deployments, and maintaining service quality across all IT teams. As Kapitus’s technology landscape and operational requirements evolve, the candidate will be expected to assume additional responsibilities and perform related duties as needed to support business objectives. What you will do: - Incident Management - Own and run the end-to-end Incident Management process. - Lead and coordinate all P1/P2 Major Incidents, from detection to resolution. - Facilitate rapid troubleshooting with Infra, DevOps, Security, Networking, and Application teams. - Serve as the primary communication lead during incidents — providing timely updates to executives, stakeholders, and end users. - Ensure root cause analysis (RCA) is conducted for all major incidents and track corrective actions. - Identify incident trends and drive long-term prevention activities. - Change Management - Own the Change Management process, governing all infrastructure, cloud, application, and configuration changes. - Review, assess, and approve changes (standard, normal, emergency). - Chair the Change Advisory Board (CAB) meetings. - Ensure proper risk assessment, testing evidence, backout plans, and scheduling alignment. - Maintain change calendar and enforce compliance with organizational standards. - Release Management - Coordinate and manage software releases, infrastructure rollouts, patch cycles, and deployments. - Work closely with DevOps, Engineering, and QA to ensure release readiness. - Ensure release documentation, approvals, and post-release validation are completed. - Track release performance, success rate, and deployment-related incidents. - Configuration Management (CMDB) - Oversee the accuracy and integrity of the Configuration Management Database (CMDB). - Ensure all assets, dependencies, and CIs are properly tracked and maintained. - Drive CMDB data quality initiatives, audits, and reconciliation. - Process Improvement & Governance - Continuously improve ITSM processes using ITIL best practices. - Establish KPIs and dashboards for incidents, changes, and releases. - Conduct training and ensure IT teams follow defined workflows. - Develop and maintain IT operational policies and procedures. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - 8–10+ years of experience in IT Service Management, including incident and change management. - Strong understanding of ITIL practices, including Incident, Change, Problem, Release, and Configuration Management. - Experience running major incidents in a fast-paced environment. - Hands-on experience with ITSM tools (ServiceNow, Jira Service Management, etc.). - Familiarity with AWS, cloud services, CI/CD, DevOps, and infrastructure technologies. - Excellent leadership under pressure — calm, structured, decisive. - Strong analytical and problem-solving abilities. - Outstanding communication skills — written, verbal, and executive reporting. - Ability to prioritize in a high-stakes, dynamic environment. - Customer-focused mindset with operational excellence. Requirements - ITIL v4 Foundation or higher certification (preferred). - Experience with cloud-native and SaaS environments (preferred). - Strong communication skills and executive presence during critical incidents (preferred). - Ability to drive cross-team alignment and influence decisions (preferred). Benefits - Competitive Base Salary Range of $117,800-$189,000. - Annual Incentive Compensation Eligibility – Up to 10% annually. - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC). - 100% Company Paid Insurances: Basic short-term and long-term disability insurance, as well as vision insurance. - Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage available. - Paid Maternity and Parental Leave: Company-paid maternity and parental leave. - LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness. - Plum Benefits Discount Program: Access to exclusive discounts on shows, travel, car rentals, and more. - Tuition Reimbursement: Up to $5,000 annually in tuition reimbursement. - Transit Reimbursement: Support for all work-related travel. - Paid Time Off: 120 Hours of Paid Time Off and 56 hours of Sick Time annually. - Retirement Benefits: 401K plan with a 25% match on employee contributions.

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking Project Manager who is passionate about delivering complex technology initiatives and driving successful outcomes for both clients and internal teams. Coretek is seeking a highly motivated and qualified IT Project Manager to support our clients across multiple verticals. The Project Manager will be responsible for supporting delivery quality and oversight for critically important internal and client-facing projects. The Project Manager will support our Managed Services Onboarding process.  The successful candidate will either work from the Coretek Office, remotely or on client site based on Client requirements. Up to 10% travel could be required. To support our mission of “Client Success, No Exceptions” Project Managers are an integral and vital part of achieving our Mission. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team, engage with a wide range of internal and external stakeholders, and leading edge solutions to build capabilities to serve our clients.

Job Description: WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. POSITION SUMMARY: - Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support - Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience - Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions - Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps - Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred - Experience supporting healthcare IT environments, including PACS systems and radiology workflows - Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe - Strong customer service skills with critical thinking and creative problem-solving abilities - Prior Healthcare IT experience with the ability to provide effective on-call support WHY RADIOLOGY PARTNERS: - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities - Flexible Remote Schedules - Generous PTO Plans and Paid Holidays - Proudly Certified as a Great Place to Work for Five Consecutive Years FOR MORE INFORMATION: COMPENSATION: The salary range for this position is $65,000 – $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus.In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. BEWARE OF FRAUDULENT MESSAGES: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.