This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Manager is responsible for overseeing and driving all Incident Management, Change Management, and Release Management activities across the organization. This role ensures stable, predictable IT operations by owning major incidents, coordinating cross-functional response, managing the change control process, and ensuring proper governance of configuration items (CIs) through the CMDB. The Service Manager acts as the central point of coordination for restoring service during outages, preventing recurrence, ensuring controlled deployments, and maintaining service quality across all IT teams. As Kapitus’s technology landscape and operational requirements evolve, the candidate will be expected to assume additional responsibilities and perform related duties as needed to support business objectives. What you will do: - Incident Management - Own and run the end-to-end Incident Management process. - Lead and coordinate all P1/P2 Major Incidents, from detection to resolution. - Facilitate rapid troubleshooting with Infra, DevOps, Security, Networking, and Application teams. - Serve as the primary communication lead during incidents — providing timely updates to executives, stakeholders, and end users. - Ensure root cause analysis (RCA) is conducted for all major incidents and track corrective actions. - Identify incident trends and drive long-term prevention activities. - Change Management - Own the Change Management process, governing all infrastructure, cloud, application, and configuration changes. - Review, assess, and approve changes (standard, normal, emergency). - Chair the Change Advisory Board (CAB) meetings. - Ensure proper risk assessment, testing evidence, backout plans, and scheduling alignment. - Maintain change calendar and enforce compliance with organizational standards. - Release Management - Coordinate and manage software releases, infrastructure rollouts, patch cycles, and deployments. - Work closely with DevOps, Engineering, and QA to ensure release readiness. - Ensure release documentation, approvals, and post-release validation are completed. - Track release performance, success rate, and deployment-related incidents. - Configuration Management (CMDB) - Oversee the accuracy and integrity of the Configuration Management Database (CMDB). - Ensure all assets, dependencies, and CIs are properly tracked and maintained. - Drive CMDB data quality initiatives, audits, and reconciliation. - Process Improvement & Governance - Continuously improve ITSM processes using ITIL best practices. - Establish KPIs and dashboards for incidents, changes, and releases. - Conduct training and ensure IT teams follow defined workflows. - Develop and maintain IT operational policies and procedures. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). - 8–10+ years of experience in IT Service Management, including incident and change management. - Strong understanding of ITIL practices, including Incident, Change, Problem, Release, and Configuration Management. - Experience running major incidents in a fast-paced environment. - Hands-on experience with ITSM tools (ServiceNow, Jira Service Management, etc.). - Familiarity with AWS, cloud services, CI/CD, DevOps, and infrastructure technologies. - Excellent leadership under pressure — calm, structured, decisive. - Strong analytical and problem-solving abilities. - Outstanding communication skills — written, verbal, and executive reporting. - Ability to prioritize in a high-stakes, dynamic environment. - Customer-focused mindset with operational excellence. Requirements - ITIL v4 Foundation or higher certification (preferred). - Experience with cloud-native and SaaS environments (preferred). - Strong communication skills and executive presence during critical incidents (preferred). - Ability to drive cross-team alignment and influence decisions (preferred). Benefits - Competitive Base Salary Range of $117,800-$189,000. - Annual Incentive Compensation Eligibility – Up to 10% annually. - Health Insurance: Comprehensive medical, dental, and employer-paid vision plans through UnitedHealthcare (UHC). - 100% Company Paid Insurances: Basic short-term and long-term disability insurance, as well as vision insurance. - Voluntary Insurance: Supplemental life insurance and enhanced short- and long-term disability coverage available. - Paid Maternity and Parental Leave: Company-paid maternity and parental leave. - LifeBalance Program: Discounts on outdoor activities, arts, health, and fitness. - Plum Benefits Discount Program: Access to exclusive discounts on shows, travel, car rentals, and more. - Tuition Reimbursement: Up to $5,000 annually in tuition reimbursement. - Transit Reimbursement: Support for all work-related travel. - Paid Time Off: 120 Hours of Paid Time Off and 56 hours of Sick Time annually. - Retirement Benefits: 401K plan with a 25% match on employee contributions.

Coretek is at the forefront of innovation, providing a broad array of AI, Security, and Managed Services. Our mission is to equip businesses with advanced technology solutions to enhance operational efficiency and drive growth. We are currently seeking Project Manager who is passionate about delivering complex technology initiatives and driving successful outcomes for both clients and internal teams. Coretek is seeking a highly motivated and qualified IT Project Manager to support our clients across multiple verticals. The Project Manager will be responsible for supporting delivery quality and oversight for critically important internal and client-facing projects. The Project Manager will support our Managed Services Onboarding process.  The successful candidate will either work from the Coretek Office, remotely or on client site based on Client requirements. Up to 10% travel could be required. To support our mission of “Client Success, No Exceptions” Project Managers are an integral and vital part of achieving our Mission. The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and innovative team, engage with a wide range of internal and external stakeholders, and leading edge solutions to build capabilities to serve our clients.

Job Description: WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. POSITION SUMMARY: - Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support - Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience - Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions - Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps - Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred - Experience supporting healthcare IT environments, including PACS systems and radiology workflows - Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe - Strong customer service skills with critical thinking and creative problem-solving abilities - Prior Healthcare IT experience with the ability to provide effective on-call support WHY RADIOLOGY PARTNERS: - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities - Flexible Remote Schedules - Generous PTO Plans and Paid Holidays - Proudly Certified as a Great Place to Work for Five Consecutive Years FOR MORE INFORMATION: COMPENSATION: The salary range for this position is $65,000 – $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus.In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. BEWARE OF FRAUDULENT MESSAGES: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. - This job reports to Team Lead – Customer Support. - Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. - Troubleshoot technical problems faced by business users and escalate complex issues to the technical team. - Effectively communicate customer concerns, requirements, and feedback to the support teams. - Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. - Respond to customer issues/queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. - Perform remote troubleshooting as a first level through diagnostic techniques. - Provide accurate information on IT products and services. - Track and follow up with technical teams till the issue is resolved and service request is closed. - Handle communication with stakeholders and provide regular updates for reported issues. - Manage Incidents, Problems, Change and Service Requests. - Share any feedback or suggestions from the customers with the appropriate internal team. - Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. - Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. - Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. - Create and log issues and their resolution in the centralized Customer Service Portal. - Categorize reported issues with correct impact and urgency as per best ITIL practices. Qualifications - Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Requirements - Knowledge of ITIL methodologies (ITIL Foundation level) preferred. - Fresh Graduate/0 to 3 years of experience in customer service. - Prior experience in IT Service Management Ticketing tools and process is preferable. - Should have the flexibility to work in shift system (Weekends/holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities - Customer-oriented, with ability to manage difficult customers. - Have a positive, empathetic and professional attitude toward customers. - Efficient, enthusiastic and detail oriented with problem solving ability. - Ability to build strong working relationship with clients and internal team members. - Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. - Good understanding of computer systems, mobile devices and other technology products.