Job Description: WHO WE ARE AND WHAT WE DO: Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. POSITION SUMMARY: - Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support - Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience - Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions - Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps - Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams DESIRED PROFESSIONAL SKILLS AND EXPERIENCE: - Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred - Experience supporting healthcare IT environments, including PACS systems and radiology workflows - Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe - Strong customer service skills with critical thinking and creative problem-solving abilities - Prior Healthcare IT experience with the ability to provide effective on-call support WHY RADIOLOGY PARTNERS: - Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. - Compensation Reviews, Career Growth Opportunities - Flexible Remote Schedules - Generous PTO Plans and Paid Holidays - Proudly Certified as a Great Place to Work for Five Consecutive Years FOR MORE INFORMATION: COMPENSATION: The salary range for this position is $65,000 – $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus.In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. Radiology Partners participates in E-verify. BEWARE OF FRAUDULENT MESSAGES: Radiology Partners will never request payment, banking or other financial information in exchange for interviews or as part of the hiring process. Additionally, we will not send checks for deposit into your bank account at any stage of recruitment. All communication during the interview and hiring process should come from an email address ending in “@radpartners.com.” If you suspect you are receiving a fraudulent job offer or solicitation from Radiology Partners or one of our local practices, please email Talent@radpartners.com to notify our team. RADIOLOGY PARTNERS OVERVIEW Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion, and a healthy respect for differences. Radiology Partners participates in E-verify.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description You will be responsible for providing helpdesk support for business users and be the single point of contact between the technical support teams and the customers. You will ensure proper and timebound closure of issues and service requests through troubleshooting and escalations. - This job reports to Team Lead – Customer Support. - Enhance and improve customer experience by effectively and timely resolving customer complaints and queries, understanding the customers' needs and providing appropriate solutions to ensure customer satisfaction. - Troubleshoot technical problems faced by business users and escalate complex issues to the technical team. - Effectively communicate customer concerns, requirements, and feedback to the support teams. - Provide round-the-clock communication and support to customers through various channels: Phone Call, Email, Chat, WhatsApp, Monitoring alerts. - Respond to customer issues/queries efficiently & accurately and accordingly close service requests with first line support or escalate to concerned team depending on the service request/issue. - Perform remote troubleshooting as a first level through diagnostic techniques. - Provide accurate information on IT products and services. - Track and follow up with technical teams till the issue is resolved and service request is closed. - Handle communication with stakeholders and provide regular updates for reported issues. - Manage Incidents, Problems, Change and Service Requests. - Share any feedback or suggestions from the customers with the appropriate internal team. - Monitor the alerts raised by Monitoring tool and escalate to next level for recovery. - Monitor adherence to the service level agreements and take appropriate measures if there is a delay in meeting the SLA timelines. - Prepare reports – monthly reports, incident reports and custom reports and ad hoc reports by collecting data from system and share it with the Team Lead/Management. - Create and log issues and their resolution in the centralized Customer Service Portal. - Categorize reported issues with correct impact and urgency as per best ITIL practices. Qualifications - Bachelor's Degree in Information Systems / Computer Science / Programming Diploma or related majors. Requirements - Knowledge of ITIL methodologies (ITIL Foundation level) preferred. - Fresh Graduate/0 to 3 years of experience in customer service. - Prior experience in IT Service Management Ticketing tools and process is preferable. - Should have the flexibility to work in shift system (Weekends/holidays) as per shift roster and provide 24X7 availability and cover for team members to fill support gaps. Skills and Abilities - Customer-oriented, with ability to manage difficult customers. - Have a positive, empathetic and professional attitude toward customers. - Efficient, enthusiastic and detail oriented with problem solving ability. - Ability to build strong working relationship with clients and internal team members. - Ability to set reasonable and attainable deadlines for resolution and follow up and ensure closure. - Good understanding of computer systems, mobile devices and other technology products.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company’s monitoring and contract Service Desk offerings. In addition, this position will act as a customer liaison for the Service Desk team as assigned, participating in customer-facing meetings and being responsible for updating runbook documentation as required or requested. What You’ll Do: - Monitor ticketing system service boards, inbound email, and receive inbound phone calls. - Act on requests and notifications in accordance with defined procedures, which vary by client. - Self-manage assigned tasks in accordance with Service Desk guidelines. - Create and manage workflow incidents within approved ticket and monitoring solutions. - Create and escalate incident response tickets. - Assist with new hire training. - Serve as an escalation point for Associate Service Desk Technicians when incidents arise. - Must be comfortable working in a 24/7/365 operational environment, including occasional evenings, weekends, and holidays as required to support business operations and critical infrastructure. Qualifications - A high school diploma or GED is required. - A minimum of 2 years of experience with various IT systems and applications. - Microsoft Active Directory, Outlook, Exchange, O365, and others. - Various VPN technologies and end-user computing systems and peripherals. - Certifications: CompTIA A+, Network +; MS-900 (Microsoft 365 Fundamentals) preferred. - DNS knowledge and how it applies to network devices. - Strong written and oral communication skills. - Strong interpersonal skills. - Ability to constantly adapt to rapid change. - Intuitive ability to gather data, diagnose, and troubleshoot end-user technology. - Ability to confidently explain and deliver complex recommendations. - Personally and professionally self-motivated. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong desire to exceed customer service and expectations. - Strong documentation skills regarding tasks, which will ultimately improve the team's knowledge base. Requirements Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range: $23 — $26 USD Benefits - Comprehensive medical, dental and vision plans for you and your dependents. - 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability. - Competitive Compensation. - Training and development programs. - Major offices stocked with snacks and beverages. - Collaborative and cool culture. - Work-life balance and generous paid time off.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist to join the team. If you love to solve problems and add value, please consider what your typical days might look like: - You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them. - You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. - You will prepare desktops, laptops and miscellaneous hardware for customers. - You will keep customer documentation up-to-date and accurate. - You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead. - You will perform customer maintenance activities on behalf of the customer team. - You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. - You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. - You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner. Qualifications - You should possess excellent communication and customer service skills, both written and oral. - You should be able to explain technical challenges and solutions to just about anyone, regardless of their background. - You should be willing to participate in an on-call rotation and provide after-hours support as necessary. - We require at least 1-3 years of experience as a Desktop Support Specialist or similar role. - Prior experience working for a Managed Service Provider (MSP) is preferred. - Must be legally authorized to work in the United States for any employer without sponsorship. Requirements We expect that you will be able to perform the following tasks daily: - Servers: Active Directory, File Permissions, Domain, Backups, Antivirus - Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN - Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus - User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email) - Applications and Products: Office 365, SharePoint, QuickBook Benefits - Unlimited vacation. - Significant 401k contributions. - Several opportunities to develop yourself.