Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. - This is a remote position - Location: Louisiana or Nashville - Easy access to major metropolitan airport - Must be able to travel up to 75% - Must have a Valid Driver’s License. Required Qualifications - Education in Computer Science, Information Systems, Biomedical Engineering or Medical or Hospital Informatics or related disciplines - 0 to 1 years of experience preferred installing, configuring and/ or maintaining informatics applications. - Or relevant comparable experience (e.g. lab technician with experience in operating analytical equipment, performing sample registration, releasing patient sample results, and handling laboratory information systems). Special Skills & Knowledge - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet - Ability to train customers in a peer-to-peer approach and convey best practices. Key Competencies & Desirable skills - Understanding of database applications and their use in business applications - Analytical mindset to understand processes and identify areas for improvement. - Strong verbal and written communication skills with excellent customer facing capabilities. - Attention to detail and a concern for quality. - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $50,700.00 – $101,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. The Technical Support Engineer (TSE) provides top-tier technical support to our customers. They engage with existing and prospective customers across Jama’s cloud and self-hosted implementations, addressing escalated and complex front-end support and configuration issues. The TSE contributes expertise to further the continuous improvement of our support team. For this role we are only considering candidates working in the Pacific Time Zone. What You'll Do: - Deliver Planned Weekend Support and on-call services as required. - Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. - Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions. - Support and troubleshoot self-hosted installations, upgrades, and migrations. - Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. - Collaborate with customers to identify, reproduce, and log defects. - Attend training sessions to stay updated on Jama's evolving features and supported environment changes. - Take deep dives into support tickets, working directly with customers. - Analyze logs, including support bundles, Datadog, and other internal resources. - Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues. - Perform other duties and projects as assigned. What You'll Bring: - 2+ years of experience supporting Java-based web applications. - 2+ years using the Linux command line to parse log files and configure system settings. - 2+ years of troubleshooting firewalls and proxies. - 2+ years working with a REST API. - 2+ years supporting a SaaS product or web app. - Experience with containerization technologies such as Docker and Kubernetes. - Ability to articulate complex thoughts clearly and methodically, verbally and in writing. Nice to Have: - A bachelor's degree in computer science or a related field is preferred. - Experience with Kubernetes and KOTS technology is preferred but optional. Perks and Benefits: - Virtual first and culturally diverse work environment spanning 8 countries. - Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. - Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. - Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. - 6+ weeks of paid parental leave to bond with your new family member. - Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. What You'll Do: - Deliver Planned Weekend Support and on-call services as required. - Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. - Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions. - Support and troubleshoot self-hosted installations, upgrades, and migrations. - Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. - Collaborate with customers to identify, reproduce, and log defects. - Attend training sessions to stay updated on Jama's evolving features and supported environment changes. - Take deep dives into support tickets, working directly with customers. - Analyze logs, including support bundles, Datadog, and other internal resources. - Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues. - Perform other duties and projects as assigned. What You'll Bring: - 2+ years of experience supporting Java-based web applications. - 2+ years using the Linux command line to parse log files and configure system settings. - 2+ years of troubleshooting firewalls and proxies. - 2+ years working with a REST API. - 2+ years supporting a SaaS product or web app. - Experience with containerization technologies such as Docker and Kubernetes. - Ability to articulate complex thoughts clearly and methodically, verbally and in writing. Nice to Have: - A bachelor's degree in computer science or a related field is preferred. - Experience with Kubernetes and KOTS technology is preferred but optional. Working Conditions: - Required participation in an on-call rotation, including nights, weekends, and occasional holidays. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

• Provide support to customers via chat, tickets, social media, WhatsApp, and video calls; • Ensure a positive and efficient experience by resolving questions and assisting with system use; • Identify and report issues to the internal team; • Collect customer feedback and document suggestions for improvement; • Create support materials, including knowledge base articles and tutorials on using the system; • Implement the system and deliver customer training (onboarding).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant’s availability; however, must be available to work some evenings, weekends, and holidays. - Facilitating the telemedicine visit between the clients and providers - Sharing medical information for encounters with the providers - Troubleshooting technical issues associated with the telemedicine platform - Troubleshooting operational issues associated with entering clients into the database - Faxing records to clients - Assisting clients with any issues that might arise throughout the visit - Copying/pasting notes into client electronic health records - Effectively communicating with clients Qualifications - Strong interpersonal skills along with good decision-making capabilities - Excellent communication skills (both written and speech) - Proficient in the use of Excel, experience with web applications (Zoom) preferred - Experience troubleshooting technical issues (preferred) - Excellent computer skills, especially typing - Attention to detail and ability to multitask in high-pressure situations - Excellent customer service skills - Self-starter - Must have a strong and secure internet connection - Experience in a healthcare environment or working with individuals with IDD is a plus Company Description StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.