Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management software to minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries. The Technical Support Engineer (TSE) provides top-tier technical support to our customers. They engage with existing and prospective customers across Jama’s cloud and self-hosted implementations, addressing escalated and complex front-end support and configuration issues. The TSE contributes expertise to further the continuous improvement of our support team. For this role we are only considering candidates working in the Pacific Time Zone. What You'll Do: - Deliver Planned Weekend Support and on-call services as required. - Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. - Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions. - Support and troubleshoot self-hosted installations, upgrades, and migrations. - Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. - Collaborate with customers to identify, reproduce, and log defects. - Attend training sessions to stay updated on Jama's evolving features and supported environment changes. - Take deep dives into support tickets, working directly with customers. - Analyze logs, including support bundles, Datadog, and other internal resources. - Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues. - Perform other duties and projects as assigned. What You'll Bring: - 2+ years of experience supporting Java-based web applications. - 2+ years using the Linux command line to parse log files and configure system settings. - 2+ years of troubleshooting firewalls and proxies. - 2+ years working with a REST API. - 2+ years supporting a SaaS product or web app. - Experience with containerization technologies such as Docker and Kubernetes. - Ability to articulate complex thoughts clearly and methodically, verbally and in writing. Nice to Have: - A bachelor's degree in computer science or a related field is preferred. - Experience with Kubernetes and KOTS technology is preferred but optional. Perks and Benefits: - Virtual first and culturally diverse work environment spanning 8 countries. - Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. - Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. - Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. - 6+ weeks of paid parental leave to bond with your new family member. - Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. What You'll Do: - Deliver Planned Weekend Support and on-call services as required. - Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies. - Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions. - Support and troubleshoot self-hosted installations, upgrades, and migrations. - Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles. - Collaborate with customers to identify, reproduce, and log defects. - Attend training sessions to stay updated on Jama's evolving features and supported environment changes. - Take deep dives into support tickets, working directly with customers. - Analyze logs, including support bundles, Datadog, and other internal resources. - Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues. - Perform other duties and projects as assigned. What You'll Bring: - 2+ years of experience supporting Java-based web applications. - 2+ years using the Linux command line to parse log files and configure system settings. - 2+ years of troubleshooting firewalls and proxies. - 2+ years working with a REST API. - 2+ years supporting a SaaS product or web app. - Experience with containerization technologies such as Docker and Kubernetes. - Ability to articulate complex thoughts clearly and methodically, verbally and in writing. Nice to Have: - A bachelor's degree in computer science or a related field is preferred. - Experience with Kubernetes and KOTS technology is preferred but optional. Working Conditions: - Required participation in an on-call rotation, including nights, weekends, and occasional holidays. At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team. Jama Software participates in E-Verify and will provide the federal government with your Form I-9. If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

• Provide support to customers via chat, tickets, social media, WhatsApp, and video calls; • Ensure a positive and efficient experience by resolving questions and assisting with system use; • Identify and report issues to the internal team; • Collect customer feedback and document suggestions for improvement; • Create support materials, including knowledge base articles and tutorials on using the system; • Implement the system and deliver customer training (onboarding).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant’s availability; however, must be available to work some evenings, weekends, and holidays. - Facilitating the telemedicine visit between the clients and providers - Sharing medical information for encounters with the providers - Troubleshooting technical issues associated with the telemedicine platform - Troubleshooting operational issues associated with entering clients into the database - Faxing records to clients - Assisting clients with any issues that might arise throughout the visit - Copying/pasting notes into client electronic health records - Effectively communicating with clients Qualifications - Strong interpersonal skills along with good decision-making capabilities - Excellent communication skills (both written and speech) - Proficient in the use of Excel, experience with web applications (Zoom) preferred - Experience troubleshooting technical issues (preferred) - Excellent computer skills, especially typing - Attention to detail and ability to multitask in high-pressure situations - Excellent customer service skills - Self-starter - Must have a strong and secure internet connection - Experience in a healthcare environment or working with individuals with IDD is a plus Company Description StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Description Systems Support Specialist Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus Travel: Approximately 5 Nights per Month | Days / Hours: Mon – Fri, 8 AM – 5 PM PST Position Summary B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. What You’ll Do - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. What We’re Looking For - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Compensation and Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays About Us B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.