Description Systems Support Specialist Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus Travel: Approximately 5 Nights per Month | Days / Hours: Mon – Fri, 8 AM – 5 PM PST Position Summary B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. What You’ll Do - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. What We’re Looking For - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Compensation and Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays About Us B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.

Description Systems Support Specialist Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus Travel: Approximately 5 Nights per Month | Days / Hours: Mon – Fri, 8 AM – 5 PM PST Position Summary B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. What You’ll Do - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. What We’re Looking For - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Compensation and Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays About Us B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.

• Triage & prioritize critical infrastructure issues versus non-critical requests; • Extract technical data: error codes, version numbers, and hardware IDs; • Document incidents in a clear, structured way, including steps to reproduce; • Use logical deduction to isolate faults and troubleshoot effectively; • Guide users remotely on physical checks: cabling, power, and LED status; • Handle sensitive customer data with care and security; • Maintain deep understanding of client solutions and meet KPI; • Communicate escalation paths and expected response timelines clearly to stakeholders.

• Triage & prioritize critical infrastructure issues versus non-critical requests; • Extract technical data: error codes, version numbers, and hardware IDs; • Document incidents in a clear, structured way, including steps to reproduce; • Use logical deduction to isolate faults and troubleshoot effectively; • Guide users remotely on physical checks: cabling, power, and LED status; • Handle sensitive customer data with care and security; • Maintain deep understanding of client solutions and meet KPI; • Communicate escalation paths and expected response timelines clearly to stakeholders.