• Provide support to customers via chat, tickets, social media, WhatsApp, and video calls; • Ensure a positive and efficient experience by resolving questions and assisting with system use; • Identify and report issues to the internal team; • Collect customer feedback and document suggestions for improvement; • Create support materials, including knowledge base articles and tutorials on using the system; • Implement the system and deliver customer training (onboarding).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an exceptional individual who is interested in an excellent career opportunity. They should be ready to accept a challenging job that will require a high level of detail, computer skills, and customer service. The Technical Assistant acts as a liaison between our clients and providers for telemedicine visits. This position offers a flexible shift-based schedule based on the Technical Assistant’s availability; however, must be available to work some evenings, weekends, and holidays. - Facilitating the telemedicine visit between the clients and providers - Sharing medical information for encounters with the providers - Troubleshooting technical issues associated with the telemedicine platform - Troubleshooting operational issues associated with entering clients into the database - Faxing records to clients - Assisting clients with any issues that might arise throughout the visit - Copying/pasting notes into client electronic health records - Effectively communicating with clients Qualifications - Strong interpersonal skills along with good decision-making capabilities - Excellent communication skills (both written and speech) - Proficient in the use of Excel, experience with web applications (Zoom) preferred - Experience troubleshooting technical issues (preferred) - Excellent computer skills, especially typing - Attention to detail and ability to multitask in high-pressure situations - Excellent customer service skills - Self-starter - Must have a strong and secure internet connection - Experience in a healthcare environment or working with individuals with IDD is a plus Company Description StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled behavioral health telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and substantially reduces unnecessary medical costs.

Description Systems Support Specialist Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus Travel: Approximately 5 Nights per Month | Days / Hours: Mon – Fri, 8 AM – 5 PM PST Position Summary B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. What You’ll Do - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. What We’re Looking For - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Compensation and Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays About Us B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.

Description Systems Support Specialist Focus: West Coast | Remote (Home Office) | Full-Time | Base Salary + Performance Bonus Travel: Approximately 5 Nights per Month | Days / Hours: Mon – Fri, 8 AM – 5 PM PST Position Summary B-TEK Scales, LLC has a people-focused technical support opportunity available. We are seeking a friendly, outgoing, and resourceful Technical Systems Support Specialist to support our West Coast dealer network. This is a dynamic technical service role that interacts with customers, sales teams, service technicians, and product experts to help resolve questions related to scale systems, components, hardware and software. It involves troubleshooting customer inquiries and coordinating with internal technical resources for resolution. What You’ll Do - Serve as a helpful first point of contact for dealers - answering questions and providing clear guidance by phone and email. - Listen to customer needs, identify practical solutions using internal resources, and ensure customers receive timely, effective solutions. - Maintain a positive, professional customer experience by communicating clearly, following up, and helping drive issues toward resolution. - Travel by both vehicle and airplane - approximately 5 nights per month on the road. - Travel to customer sites for complex installation support, general troubleshooting, and specialized technical repairs. - Partner with the sales team and dealers to perform site evaluations. - Manage and maintain local inventory; ensure inventory accuracy and the rapid-response shipping of parts to customers within your region. What We’re Looking For - Excellent interpersonal communication skills. - Experience in electronic/computer hardware and software, with a genuine interest in technology troubleshooting. - A dependable self-starter who can manage one’s own schedule, travel, and priorities. - Problem-solving and analytical skills, dedicated to finding the root cause of an issue. - Previous experience in the scale and weighing industry is a plus, but candidates with heavy experience in similar industrial automation or metrology fields will be considered. Compensation and Benefits - Competitive base salary with bonus potential. - 401K Retirement Savings Account with 3% company contribution. - Medical, dental, vision and other supplemental benefits - Cell phone and computer. - Work from home. Car provided for travel. - Paid time off and holidays About Us B-TEK Scales, LLC. started in 1994 in Canton, OH. But our history in the scale industry dates back to 1929, where our founding family started the scale service company, Brechbuhler Scales. Today, B-TEK has over (130) dealers spread throughout all North America. With Brechbuhler still accounting for (18) of those locations. We have 300+ employees and have been named the top employer in Stark County, OH. Brechbuhler Scales, Inc. and B-TEK Scales, LLC. are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, national origin, religion, age, disability, marital status, veteran status, genetic information or any other status protected by federal, state or local law.