• Provide technical, application, and troubleshooting support to the field. • Follow up on the industrial and competitors’ technical development. • Conduct technical training internally & externally with Product Business Unit teams. • Work closely with sales and marketing groups to achieve corporate sales goals in alignment with corporate strategy. • Communicate & feedback on customers’ requirements for new products. • Follow up on the industrial and competitors’ technical development. • Routine management of technical affairs. • Prepare equipment for customer attended demonstration. • Support trade shows and sales presentations. • Strengthen technical communication with parent companies and sister companies. • Define testing plans or testing requirements with customer’s technical department or end user. • Gather and tabulate technical data and invention of dispensing processes directly for new market. • Collect and analyze competitor’s technical data. • Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department. • Write and present test reports to both internal and external customers with clear, concise data. • Participate and take on additional assignments and projects as required.

Salary range is: $62,623.97 - $75,000.00This position is bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com. The Role The ELEVATE Specialist serves as the liaison between CCC and auto repair clients during all phases of product and service delivery. As the project expert, the ELEVATE Specialist plans, coordinates, and manages activities associated with delivery of our proprietary software solutions to auto repair customers. This is a Virtual position that may require up to 75% travel. Ideal candidate can live anywhere within the United States. Key Responsibilities: - Conduct and document pre-implementation process review of customer workflow - Create customer profile documentation, to include business requirements - Consult with customer to identify and communicate hardware and software requirements prior to implementation - Drive product adoption by gaining buy-in from Key Decision Makers. - Create an environment for positive adoption by effectively communicating the “Why” and the “What’s In It For Them?” to ALL employees of a customer’s business, and ensure successful adoption of products by providing compelling reporting (Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.) - Conduct web-based training sessions with customers pre and post implementation - Lead comprehensive on-site training to staff members while also driving best practices - Provide detailed written project communications and updates throughout each repair facility implementation - Responsible for maintaining current Technical, Business and Industry Knowledge and is a subject matter expert on CCC Products and Services - Manage implementation milestones and activities per project schedule - Conduct presentations reviewing customer workflow to internal work groups in relation to the implementation - Install and configure software to functionality specifications for multiple end users during on-site implementation Requirements: - Bachelor's degree or equivalent work experience required - 3-5 years prior repair facility and/or insurance experience strongly preferred - Training experience, both remote and onsite, strongly preferred - 1 year prior experience on CCC products preferred - Technical/Computer Proficiency Required - Excellent problem-solving skills - Strong customer service skills - Strong written and verbal communication skills - Ability to work independently About CCC's Commitment to Employees: CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most. At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success. CCC offers competitive compensation and benefits to support you and your families, including: - 401K Match - Paid time off - Annual Incentive Plan Performance Bonus - Comprehensive health insurance - Adoption Assistance - Tuition Reimbursement - Wellness Programs - Stock Purchase Plan options - Employee Resource Groups For more information about our benefits, please check out our careers site. Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: About Abbott Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: - Career development with an international company where you can grow the career you dream of. - Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution - Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. - A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity A technical expert focused on end-to-end delivery of the AlinIQ Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction. - This is a remote position - Location: Philadelphia or Washington, DC - Easy access to major metropolitan airport - Must be able to travel up to 75% - Must have a Valid Driver’s License. Required Qualifications - Education in Computer Science, Information Systems, Biomedical Engineering or Medical or Hospital Informatics or related disciplines - 0 to 1 years of experience preferred installing, configuring and/ or maintaining informatics applications. - Or relevant comparable experience (e.g. lab technician with experience in operating analytical equipment, performing sample registration, releasing patient sample results, and handling laboratory information systems). Special Skills & Knowledge - Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently - Technical proficiency with general business applications such as MS Office, MS Project/ Smartsheet - Ability to train customers in a peer-to-peer approach and convey best practices. Key Competencies & Desirable skills - Understanding of database applications and their use in business applications - Analytical mindset to understand processes and identify areas for improvement. - Strong verbal and written communication skills with excellent customer facing capabilities. - Attention to detail and a concern for quality. - Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. The base pay for this position is $50,700.00 – $101,300.00In specific locations, the pay range may vary from the range posted. JOB FAMILY: Support Services DIVISION: CRLB Core Lab LOCATION: United States of America : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 75 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Role Description - Configurar e parametrizar módulos de sistemas ERP, CRM ou plataformas específicas de negócio, seguindo planos de implantação detalhados. - Executar testes de aceitação de usuário (UAT) e testes de integração, registrando e acompanhando a resolução de não conformidades e bugs. - Desenvolver e manter a documentação técnica dos projetos de implantação, incluindo manuais de configuração, guias de usuário e especificações funcionais. - Prestar suporte técnico de primeiro e segundo nível aos usuários durante as fases de homologação e Go-Live dos sistemas. - Colaborar na extração, tratamento e migração de dados de sistemas legados para novas plataformas, utilizando scripts SQL e ferramentas de ETL básicas. - Monitorar o cronograma do projeto e o progresso das atividades de implantação, reportando status, riscos e desvios para a equipe de gestão. - Ministrar treinamentos técnicos e funcionais para usuários finais nas funcionalidades dos sistemas implementados, garantindo a adoção eficaz da ferramenta. - Apoiar na análise de viabilidade técnica dos projetos antes da assinatura do contrato, avaliando escopo, riscos, recursos, logística, prazos e orçamento. - Realizar vistorias técnicas em campo para levantamento de informações e validação da infraestrutura necessária para implantação. - Elaborar listas detalhadas de materiais e apoiar os processos de cotação, pré-qualificação e contratação de fornecedores e prestadores de serviço. - Participar da elaboração e acompanhamento do cronograma executivo de implantação dos projetos. - Executar e supervisionar atividades preparatórias como testes técnicos, configurações iniciais, cadastro em sistemas, criação de listas de IP e organização de requisitos técnicos. - Acompanhar o envio e recebimento de materiais junto às áreas de suprimentos e parceiros logísticos. - Apoiar e acompanhar a implantação de infraestrutura tecnológica, como servidores, torres, centrais, redes e demais equipamentos técnicos. - Conduzir ou apoiar treinamentos técnicos e atividades de go-live com clientes. - Realizar auditorias técnicas remotas ou presenciais para validação da qualidade das implantações. - Apoiar o time de Suporte na análise e resolução de ajustes ou correções após a implantação do projeto. - Auxiliar no acompanhamento de cronograma, orçamento e alocação de recursos dos projetos. - Interagir com stakeholders internos e externos para garantir o alinhamento das atividades. - Prestar suporte técnico consultivo aos clientes durante a implantação. - Garantir o cumprimento das normas de segurança, utilizando adequadamente EPIs e mantendo o ambiente de trabalho organizado. Qualifications - Curso técnico completo ou cursando nas áreas de: - Elétrica - Eletrônica - Mecatrônica - Telecomunicações - Informática - Tecnologia da Informação - ou outras áreas técnicas correlatas. - Formação Desejável (diferencial): - Curso técnico completo em uma das áreas citadas. - Ensino superior cursando em: - Engenharia Elétrica - Engenharia de Telecomunicações - Engenharia da Computação - Sistemas de Informação - Redes de Computadores - ou áreas relacionadas à tecnologia. - Experiência comprovada (mínimo de 1 ano) em projetos de implantação de software, consultoria de sistemas ou suporte técnico avançado. - Conhecimento básico a intermediário em SQL para consultas e manipulação de dados em bancos de dados relacionais (e.g., MySQL, SQL Server, PostgreSQL). - Familiaridade com metodologias de gestão de projetos (e.g., PMBOK, Agile SCRUM) e seus artefatos chave. - Habilidade na criação e revisão de documentação técnica, como especificações funcionais, planos de teste e manuais operacionais. - Experiência com ferramentas de gestão de tickets ou projetos (e.g., Jira, Asana, Trello, Azure DevOps). - Capacidade de analisar processos de negócio e traduzi-los em configurações de sistema ou requisitos técnicos. Requirements - SQL - Metodologias de Projetos (PMBOK/SCRUM) - Documentação Técnica - Testes de Software (UAT) - Ferramentas de Gerenciamento de Projetos (Jira) - Suporte Técnico a Sistemas - Treinamento de Usuários - Microsoft Excel (Avançado) - ETL (Básico)