This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect. - Location: Remote work acceptable, must be in domestic, continuous United States. - Schedule: - Monday through Thursday - shift between 7:00am to 7:00pm CST - Friday - shift between 7:00am and 6:00pm CST - 1 evening shift with 10:00am to 7:00pm CST schedule - Every other Saturday 8:00am to 12:00pm CST - Salary: $18.50/hour with an uncapped commission structure. Qualifications - Bilingual with Spanish preferred - 2 to 3 years of experience in a high volume, call center environment - Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word - Professional and empathetic customer service and negotiation skills Requirements - At least 1 year of previous collections experience (nice to have) - Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you - Experience with CUBS (Columbia Ultimate Business Systems) is a plus! - Military experience is always a plus, and we encourage veterans to apply! - Bilingual in Spanish or another language is a plus! Benefits - Competitive Medical, Dental, and Vision insurance from premium providers - Paid Time Off (PTO) and Wellness Days - 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility. - Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance. - Tuition Reimbursement after 1 year of employment - Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more

What We Need Corpay is currently looking to hire an AR/Collections Specialist within our TA Connections division. This position falls under our Lodging line of business. In this role, you will ensure payments are received and posted in a timely manner by engaging in courteous collections communications, efficient discrepancy resolutions, and accurate record keeping. You will report directly to the Account Receivables Supervisor. How We Work As an AR/Collections Specialist, you will be expected to work in a virtual environment. Corpay will set you up for success by providing: - Home Office set-up - Company-issued equipment - Formal, hands-on training Role Responsibilities The responsibilities of the role will include: - Initiating communication with partners, clients, and customers to request payment - Responding to incoming calls and emails in a timely and courteous manner - Initiating inquiries and conducting research to resolve invoice discrepancies - Escalating collections issues in accordance with company procedures - Preparing or modifying and sending invoices or invoice reminder notices - Identifying customer payments and accurately record them into the system - Maintaining databases and spreadsheets, updating information as needed - Generating statements and reports detailing accounts receivable status - Asking questions and sharing ideas - Other administrative, accounting, or collections-related responsibilities as assigned Qualifications & Skills - 1-2 years customer service, administrative, or other related experience - Experience with Microsoft Office applications and ability to quickly learn new technology - Past collections experience is a plus - College coursework related to accounting or finance is a plus - Integrity - Tenacity - Excellent verbal and written communication skills required - Desire to continually learn and improve performance - Collaborative team player who enjoys contributing to the achievement of team goals - Superior time management skills Benefits & Perks - Medical, Dental & Vision benefits available the 1st month after hire - Automatic enrollment into our 401k plan (subject to eligibility requirements) - Virtual fitness classes offered company-wide - Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time - Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) - Philanthropic support with both local and national organizations - Fun culture with company-wide contests and prizes Pay Transparency & Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Collections Resource is responsible for proactively contacting customers with past-due balances, negotiating payment arrangements, resolving billing disputes, and ensuring timely collection of receivables. This role requires strong organizational skills, attention to detail, persistence, and the ability to work collaboratively within a small, dynamic team environment typical of local newspaper groups. - Monitor accounts receivable aging reports daily/weekly to identify overdue invoices (e.g., advertising, subscriptions, classifieds, or other billings). - Make outbound collection calls, send emails, and follow up via letters or other channels to customers with delinquent accounts. - Negotiate payment plans, settlements, or extensions while maintaining positive customer relationships where possible. - Research and resolve billing disputes, coordinating with the sales reps including verifying delivery of services (ads placed, papers delivered), credits, or adjustments. - Document all collection activities, communications, and payment commitments in the accounting system. - Coordinate with sales reps to prepare and process adjustments, credit memos, or write-offs as approved. - Collaborate with sales representatives and managers, to address root causes of delinquencies and improve future collections. - Escalate persistent non-paying accounts to management or third-party collection agencies/legal as needed. - Generate regular reports on collection status, aging trends, and recovery rates for management review. - Assist with other accounting/finance tasks as needed during slower collection periods. Qualifications - High school diploma or equivalent; associate's degree in business, accounting, or related field preferred. - 1–3+ years of experience in collections, accounts receivable, customer service, or a related role (media/publishing experience a plus but not required). - Strong organizational and time-management skills with the ability to prioritize a high volume of accounts. - Excellent communication skills — professional, courteous, and persuasive over the phone and in writing. - Team player with a collaborative attitude; comfortable working closely with sales and other departments. - Persistent and resilient in handling objections or difficult conversations. - Basic proficiency in Microsoft Office (especially Excel for tracking and reporting); experience is advantageous. - Detail-oriented with strong problem-solving abilities to investigate and resolve discrepancies. - Understanding of basic accounting principles (invoicing, aging, credits). - Ability to maintain confidentiality and handle sensitive financial information.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $14-16/hour + Monthly Commission Bonus Structure Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities - Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts - Providing thorough, efficient, and accurate account updates on computer files for each call made or received - Skip tracing to locate consumer contact information - Counseling delinquent consumers to assist in finding funds to meet their payment obligations - Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties - Complying with and staying up-to-date on all TSI policies and procedures - Maintaining knowledge of functional areas, company policies, and procedures - Providing feedback to management concerning possible problems or areas of improvement - Making recommendations to implement improved processes - Performing other duties as assigned by management Qualifications - High School Diploma or GED required - Experience in commercial collections required - Excellent verbal and written communication skills - Strong work ethic and a proven record of accomplishments - Strong interpersonal skills and integrity - Good organizational skills - Professional phone etiquette - Positive attitude - Ability to solve problems - Work well in a team/competitive environment - Negotiation skills - AS/400 and FACS experience is a plus - FDCPA knowledge is helpful - Ability to successfully pass pre-employment criminal background and drug screening - Available to work between 8:00am and 5:00pm, Monday - Friday - Stable work history - Ability to maintain confidentiality Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Equal Employment Opportunity This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.