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Transworld Systems Inc. logo
Transworld Systems Inc.

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

B2B Remote Collections Representative

CollectionsCollectionsOtherRemoteMid LevelTeam 10,001

Location

United States + 40 moreAll locations: United States | United Kingdom | Germany | France | Estonia | Portugal | Hungary | Poland | Ukraine | Romania | Bulgaria | Czechia | Slovakia | Belarus | Moldova | Sweden | Greece | Belgium | Italy | Ireland | Switzerland | Netherlands | Finland | Malta | Denmark | Lithuania | Croatia | Spain | Austria | Bosnia And Herzegovina | Iceland | Luxembourg | North Macedonia | Montenegro | Norway | Serbia | Slovenia | Albania | Cyprus | Latvia | Monaco

Posted

103 days ago

Salary

$14 - $16 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

B2B Remote Collections Representative

Transworld Systems Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $14-16/hour + Monthly Commission Bonus Structure Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities - Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts - Providing thorough, efficient, and accurate account updates on computer files for each call made or received - Skip tracing to locate consumer contact information - Counseling delinquent consumers to assist in finding funds to meet their payment obligations - Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties - Complying with and staying up-to-date on all TSI policies and procedures - Maintaining knowledge of functional areas, company policies, and procedures - Providing feedback to management concerning possible problems or areas of improvement - Making recommendations to implement improved processes - Performing other duties as assigned by management Qualifications - High School Diploma or GED required - Experience in commercial collections required - Excellent verbal and written communication skills - Strong work ethic and a proven record of accomplishments - Strong interpersonal skills and integrity - Good organizational skills - Professional phone etiquette - Positive attitude - Ability to solve problems - Work well in a team/competitive environment - Negotiation skills - AS/400 and FACS experience is a plus - FDCPA knowledge is helpful - Ability to successfully pass pre-employment criminal background and drug screening - Available to work between 8:00am and 5:00pm, Monday - Friday - Stable work history - Ability to maintain confidentiality Requirements - The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Equal Employment Opportunity This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Job Requirements

  • High School Diploma or GED required
  • Experience in commercial collections required
  • Excellent verbal and written communication skills
  • Strong work ethic and a proven record of accomplishments
  • Strong interpersonal skills and integrity
  • Good organizational skills
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiation skills
  • AS/400 and FACS experience is a plus
  • FDCPA knowledge is helpful
  • Ability to successfully pass pre-employment criminal background and drug screening
  • Available to work between 8:00am and 5:00pm, Monday - Friday
  • Stable work history
  • Ability to maintain confidentiality
  • The minimum internet speed requirements for remote work are as follows:
  • Broadband internet connection (No DSL, or Dial Up)
  • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
  • Speed Test Results: 25 mbps download, 20 mbps upload
  • Equal Employment Opportunity
  • This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
  • We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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