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Digital Hosting Service Delivery Lead, Associate Director

DirectorDirectorOtherRemoteSeniorTeam 10,001+Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 4 moreAll locations: Arizona | Colorado | Ohio | Massachusetts | Virginia

Posted

100 days ago

Salary

$157.2K - $298.8K / year

Seniority

Senior

Bachelor Degree12 yrs expEnglish

Job Description

Digital Hosting Service Delivery Lead, Associate Director

RTX

• Serve as the voice of the BU in Enterprise Services (ES) Hosting delivery processes, translating operational requirements into user-centric hosting solutions • Act as a customer advocate in design and delivery discussions, ensuring hosting solutions reflect real-world use cases and friction points • Partner with the Operations, Supply Chain, and Quality (OSCQ) team to standardize factory hosting support processes and increase resiliency of hosting services • Collaborate with OSCQ and other stakeholders to define and implement workload placement strategies, ensuring alignment with business objectives, cost considerations, and performance requirements • Ensure that delivered hosting services meet intended business outcomes and continuously evolve to support changing user needs • Influence and coordinate cross-functional teams to ensure timely, aligned hosting service delivery across technical domains • Manage end-to-end implementation and continuous improvement of hosting services in areas such as on-premises data centers, cloud environments, and virtualization platforms • Collaborate with business and digital stakeholders to design, configure, and enhance hosting product features • Partner with ES Hosting product and platform teams to align service delivery with customer expectations and enterprise standards • Lead hosting service development and configuration activities, from initial requirement gathering through implementation and sustainment • Oversee hosting service optimization through automation, tooling, and process improvement • Monitor and improve performance against Hosting Service Level Agreements (SLAs) • Conduct regular reviews of hosting service health, user experience, and delivery metrics; recommend and implement enhancements • Contribute to hosting product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts • Provide expertise in financial management and Annual Operating Plan (AOP) creation to ensure alignment of hosting services with budgetary goals and strategic priorities • Utilize financial acumen to monitor hosting service costs, identify opportunities for optimization, and ensure effective allocation of resources • Manage and oversee hosting service delivery by managed services providers, ensuring adherence to performance standards, contractual obligations, and alignment with business objectives

Job Requirements

  • Typically requires a University Degree or equivalent experience and minimum 12 years prior relevant experience
  • An Advanced Degree in a related field and minimum 10 years' experience
  • Experience in IT hosting service delivery, hosting infrastructure operations, or IT business technology roles
  • Experience with team leadership or with management on technical hosting projects/programs
  • Financial management experience, including AOP creation and budget oversight
  • Experience working with and/or managing delivery by a managed services provider

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Short-term disability
  • Long-term disability
  • 401(k) match
  • Flexible spending accounts
  • Flexible work schedules
  • Employee assistance program
  • Employee Scholar Program
  • Parental leave
  • Paid time off
  • Holidays

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