PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: - Insurance Carriers - Restoration / Water Mitigation Companies This role sits at the intersection of Customer Success, Sales, and Product. You will be responsible for helping customers succeed with PLNAR while identifying opportunities to expand usage, introduce new products, and grow revenue across both industries. Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn. You are someone who enjoys understanding how new products work and helping customers adopt them. We are looking for a rare hybrid: someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers. What You’ll Do - Manage a portfolio of insurance carrier and restoration company accounts - Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders - Drive renewals and identify upsell and cross-sell opportunities within existing accounts - Proactively monitor account health, product usage, and adoption trends - Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions - Forecast revenue, manage pipelines, and track key account metrics - Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success - Advocate for customer needs internally while aligning solutions with business objectives - Travel as needed for conferences and customer meetings - Become a product expert on PLNAR’s expanding platform - Help customers understand how new features improve claims workflows - Guide customers through onboarding, training, and adoption

PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: - Insurance Carriers - Restoration / Water Mitigation Companies This role sits at the intersection of Customer Success, Sales, and Product. You will be responsible for helping customers succeed with PLNAR while identifying opportunities to expand usage, introduce new products, and grow revenue across both industries. Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn. You are someone who enjoys understanding how new products work and helping customers adopt them. We are looking for a rare hybrid: someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers. What You’ll Do - Manage a portfolio of insurance carrier and restoration company accounts - Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders - Drive renewals and identify upsell and cross-sell opportunities within existing accounts - Proactively monitor account health, product usage, and adoption trends - Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions - Forecast revenue, manage pipelines, and track key account metrics - Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success - Advocate for customer needs internally while aligning solutions with business objectives - Travel as needed for conferences and customer meetings - Become a product expert on PLNAR’s expanding platform - Help customers understand how new features improve claims workflows - Guide customers through onboarding, training, and adoption

• Responsible to build out our partner community and drive revenue for the region • Manage the SailPoint partner program, including generating new Pipeline and Quarterly Sales Results with existing resellers • Coordinate all activities and communication between the Channel Partners, SailPoint corporate, field sales, and SailPoint Partner teams • Assist in the development and delivery of Sales, Technical, and Process training to ensure Partners and Resellers are well equipped to effectively market, position, and sell SailPoint products

• Serve as the primary point of contact for clients using Wiley Partner Solutions Workflow products • Manage client relationships, triaging and resolving support inquiries, escalating issues when necessary • Provide training on platform use • Play a pivotal role in the onboarding of new clients to Research Exchange • Ensure customer can use the platforms with a minimum of disruption • Identify and resolve platform issues • Ensure clients’ end users have a positive experience with platforms • Understand the status and progress of reported issues and requested developments • Gather valuable feedback about the features and operation of the platforms • Demonstrate value of services to clients • Cross train colleagues to provide backup and integrated support with other services • Contribute to operationalizing the Research Exchange onboarding process