PLNAR is seeking a high-energy Account Executive / Strategic Account Manager to manage and grow relationships across two critical markets: - Insurance Carriers - Restoration / Water Mitigation Companies This role sits at the intersection of Customer Success, Sales, and Product. You will be responsible for helping customers succeed with PLNAR while identifying opportunities to expand usage, introduce new products, and grow revenue across both industries. Because PLNAR launches new capabilities frequently, the ideal candidate is technically curious and excited to learn. You are someone who enjoys understanding how new products work and helping customers adopt them. We are looking for a rare hybrid: someone who can build strong relationships and manage accounts, while also diving deep into new technology and translating it into real value for customers. What You’ll Do - Manage a portfolio of insurance carrier and restoration company accounts - Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders - Drive renewals and identify upsell and cross-sell opportunities within existing accounts - Proactively monitor account health, product usage, and adoption trends - Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions - Forecast revenue, manage pipelines, and track key account metrics - Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success - Advocate for customer needs internally while aligning solutions with business objectives - Travel as needed for conferences and customer meetings - Become a product expert on PLNAR’s expanding platform - Help customers understand how new features improve claims workflows - Guide customers through onboarding, training, and adoption

• Responsible to build out our partner community and drive revenue for the region • Manage the SailPoint partner program, including generating new Pipeline and Quarterly Sales Results with existing resellers • Coordinate all activities and communication between the Channel Partners, SailPoint corporate, field sales, and SailPoint Partner teams • Assist in the development and delivery of Sales, Technical, and Process training to ensure Partners and Resellers are well equipped to effectively market, position, and sell SailPoint products

• Serve as the primary point of contact for clients using Wiley Partner Solutions Workflow products • Manage client relationships, triaging and resolving support inquiries, escalating issues when necessary • Provide training on platform use • Play a pivotal role in the onboarding of new clients to Research Exchange • Ensure customer can use the platforms with a minimum of disruption • Identify and resolve platform issues • Ensure clients’ end users have a positive experience with platforms • Understand the status and progress of reported issues and requested developments • Gather valuable feedback about the features and operation of the platforms • Demonstrate value of services to clients • Cross train colleagues to provide backup and integrated support with other services • Contribute to operationalizing the Research Exchange onboarding process

What Will Your Job Look Like? The Vendor Account Manager will have ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The Vendor Account Manager would own the day to day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The Vendor Account Manager would also act as the single point of contact for vendor escalations and ensure appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers. Location: Candidates must reside in the State of New Mexico. Some travel will be required. What You’ll Do: - Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education - Utilize data to develop and deliver performance improvement plans (PIP) - Coordinate and conduct monthly provider performance evaluations - Conduct off boarding for providers not meeting standard expectations - Serve as the first point of contact for all vendor service requests and escalations - Own the day to day vendor interaction and satisfaction - Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines - Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements - Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues - Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members - Utilize Salesforce as the single source of truth for managing vendor interactions and credentialing compliance - Recognize opportunities to educate TP’s contacts on MTM processes when necessary - Build and sustain a strong working partnership with assigned transportation providers - Assist with/participate/facilitate regular provider town hall meetings - Handle inbound service requests and ensure that they are properly assigned or addressed - Liaise with other internal departments as required to resolve vendor’s issues and questions - Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance - Meet or exceed assigned KPI’s and business objectives - Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM - Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems What You’ll need: - High School diploma or GED - College Degree or equivalent work experience - Minimum 2 years’ experience as an Account Manager or relevant related experience - 1-2 years’ operational experience - Must possess a valid driver’s license Skills: - Demonstrate excellent time management skills - Knowledge of transportation logistics - Demonstrate excellent time management skills - Persuasive negotiator - Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy - Moderate skills in Microsoft Office - Analytical in using data to drive operational and cost improvement - Demonstrate a high level of ownership - Must be able to demonstrate strong customer service skills - Ability to maintain positive and team focused during high stress situations - Strong ability to pay attention to detail - Excellent communication skills - Ability to maintain high level of confidentiality - Must be able to communicate with staff of all job levels professionally - Ability to prioritize assigned projects, incidents, and requests - Ability to identify with customers' needs and circumstances - Ability to recognize, handle and refer situations of an emergent nature - Adhere to all MTM established protocols and policies - Regular attendance Even better if you have... - Experience in Project Management and/or Contract Negotiations is preferred - Experience in Cost Management is preferred What’s in it for you: - Health and Life Insurance Plans - Dental and Vision Plans - 401(k) with a company match - Paid Time Off and Holiday Pay - Maternity/Paternity Leave - Casual Dress Environment - Tuition Reimbursement - MTM Perks Discount Program - Leadership Mentoring Opportunities Salary Min: $47,920 Salary Max: $55,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTM