• Lead, mentor, and develop a team of Project Managers • Monitor individual performance and drive team KPIs • Assist with hiring, onboarding, and training of new team members • Serve as final point of escalation for complex issues

• This position will be responsible for managing the construction projects for the Company and supporting the operations team to achieve their goals to remodel, renovate or expand our retail and manufacturing facilities. • Determine and define scope of work and deliverables • Predict resources needed to complete project • Obtain necessary permits, approvals, and other regulatory prerequisites • Draft and submit budget based on scope of work and resource requirements • Manage costs to meet budget • Provide direction over contracts and subcontracts • Manage construction schedule and activities • Issue progress updates as needed regarding costs and timelines • Ensure work is done in compliance with all relevant building and safety codes • Select and manage subcontractor and supplier relationships • Coordinate efforts across the entire project between architects, designers, engineers, and subcontractors

The Project Delivery Manager is responsible for the delivery of technical projects across the United States and it territories as well as Canada. They will have direct responsibility for team that may include project managers and project coordinators. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team. This can be a remote position if you do not live within daily driving distance of our office in Jonesboro, AR. RESPONSIBILITIES: - Manage customer-facing projects, ensuring timely delivery and high-quality outcomes. - Collaborate with service and sales teams to align resources with customer requirements. - Monitor SLAs and internal metrics; implement remediation plans when needed. - Identify trends in customer or department activity and develop action plans. - Draft and review project SOWs, develop project plans and schedules. - Create documentation and provide training on processes and policies. - Maintain an individual caseload while supporting the team and covering absences. - Model behaviors aligned with Optus’ Core Values and Code of Ethics. - Train, guide, and develop direct reports to meet organizational goals. - Facilitate team meetings, hold one-on-ones, and address performance issues. - Provide guidance on complex problems and customer interactions. - Drive process improvements through suggestions, teams, and root cause analysis. - Engage directly with customers to ensure satisfaction. - Perform other duties as assigned. REQUIREMENTS: - Bachelor's degree (BA/BS) or equivalent experience - 3-5 years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams. - Project Management certification preferred (CAPM, PMP, or equivalent) - Sales engineering or solutions architecture experience desired - Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred - Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook - Attention to detail and great organizational skills - Must be a team player with a positive attitude and able to demonstrate excellent customer service skills - This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change. - Must have a high sense of urgency and self-driven to exceed customer expectations - Up to 10% travel required WHAT WE OFFER: - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Referral program - Tuition reimbursement - Vision insurance WHO WE ARE: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence. PHYSICAL DEMANDS/WORKING CONDITIONS: Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions. Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply. This position may be filled anywhere in the United States. ABOUT THE ROLE As a Specifications Coordinator II, you serve as a vital technical resource within project teams, helping to ensure that design intent is accurately translated into documentation that meets performance, regulatory, and client standards. You’ll work closely with architects, engineers, and consultants to support the development and integration of specifications across disciplines, contributing to the overall quality and consistency of project deliverables. Your work directly influences project outcomes by enhancing clarity, reducing risk, and supporting compliance with codes and standards. This role is ideal for professionals who are ready to deepen their expertise in specification writing and coordination. HERE'S WHAT YOU'LL DO - Assemble and organize Project Manuals for multiple projects. - Set up projects in Specpoint, invite project teams, and set export requirements. - Work closely with the project specification writer to ensure the project manual is properly formatted and packaged. - Communicate deliverable requirements and deadlines to the project team and outside consultant(s) in advance of deadlines. - Perform QA/QC review checks on project manuals for projects. - Participate in weekly specification group workload meetings. - Monitor and update project statuses in the specification app. - Effectively manage multiple projects and deliverables. - Basic understanding of deliverable requirements by phase (SD, DD, CD, etc.). - General understanding of Division 01 Specifications. - Be self-directed in day-to-day work responsibilities. - May perform related duties as required. HERE'S WHAT YOU'LL NEED - Minimum High School diploma or equivalent (GED) required; Associate Degree preferred. - Minimum 4+ years of experience working as an Administrative support professional required. - Prior work experience in the A/E/C industry preferred. - CSI Certification is preferred. - Strong (and proactive) verbal and written communication skills. - Strong organizational skills. - Ability to adapt and be flexible to fast paced changes. - Ability to manage your own time. - Detail oriented and ability to check your own work and the work of others. - Ability to work independently and with a team. - Proficiency in Microsoft Office and Bluebeam required. Knowledge of MasterWorks preferred. - Knowledge of MasterSpec and the use of e-SPECS or Specpoint is preferred. The anticipated hourly rate for this position is $22.00 to $27.65 an hour. Actual compensation may vary based on candidate's geographic location, work experience, education and/or skill level. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage as well as flexible spending account options and voluntary insurances. We have paid time off (PTO), flex-time schedules, hybrid work options, a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits ABOUT OUR FIRM CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and the society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better. It’s more than a philosophy — it’s who we are, and it drives us to make a meaningful, lasting difference every day. ABOUT WORKING HERE - We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about. - We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design. We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives. - We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you. Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying. As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct. CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.