Optus, Inc

The Senior Project Coordinator works with the Optus sales team, customers, technical experts and subcontractors to facilitate project rollouts and installations from start to finish. This includes reviewing SOW’s, creating and maintaining project plans and schedules, scheduling technicians, documenting progress, ensuring all deliverables have been met, and ensuring customer satisfaction. For candidates outside of driving distance to our office, this role may be offered as a remote opportunity. Responsibilities: - Assist in the development and review of project SOW’s - Develop project plans and schedules necessary for the successful completion of projects and rollouts - Negotiate, schedule and coordinate project resources as needed, leveraging Optus resources whenever possible - Place and\or coordinate equipment and material orders and shipments needed for projects - Manage project scope, create change orders when needed and gain customer approvals prior to authorizing additional work - Conduct conference calls with customers and vendors to update project progress and status - Take necessary action to keep projects on schedule and on budget - Gather all project documentation, deliverables and project costs to ensure proper costing and customer invoicing to complete a project - Develop internal process documentation and external customer documentation - Develop opportunities to improve the pre or post project\installation processes - Possess an in-depth understanding of customer specific account requirements - Coordinate complex new or move, add, changes for carrier services if needed - Handles complex scopes of work, issues, or customer challenges; escalates to Management if needed - Serve as mentor/trainer for team members as assigned by Management - Model appropriate behavior in regards to Optus’ Core Values and Code of Ethics policies and supports Optus’ team approach to quality to drive Optus forward - Other duties or tasks as assigned by management Requirements: - College degree preferred or equivalent experience - 5+ years of project coordination or project management experience in the telecommunications or low voltage industry. - Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook - Strong attention to detail and great organizational skills - Strong negotiation skills - Must be a team player with a positive attitude and able to demonstrate excellent customer service skills - This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change. Who We Are: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence. What We Offer: - Pay range is between $27/hr. - $32/hr., based on experience. - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Referral program - Tuition reimbursement - Vision insurance Physical Demands/Working Conditions: Limited travel to off-site customer locations. Ability to read, write, and communicate both orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to lift and/or carry up to 25 lbs., periodically, throughout workday. Ability to stand, walk, climb stairs, sit in one place, squat and kneel continuously throughout day. Ability to reach, bend, and twist continuously throughout day. Ability to use hands for gripping and squeezing, as well as repetitive hand and wrist motions. Ability to work together effectively and professionally with internal and external customers. “Equal Opportunity M/F/Disability/Vet Employer”

The Project Delivery Manager is responsible for the delivery of technical projects across the United States and it territories as well as Canada. They will have direct responsibility for team that may include project managers and project coordinators. They will work to ensure all customer and internal metrics are being met and customers have a high degree of satisfaction. This position interacts with all internal departments to facilitate compliance with documented processes and corporate directives and goals. This is a deeply involved manager role requiring hands on work and managing a project workload independently as well as leading the team. This can be a remote position if you do not live within daily driving distance of our office in Jonesboro, AR. RESPONSIBILITIES: - Manage customer-facing projects, ensuring timely delivery and high-quality outcomes. - Collaborate with service and sales teams to align resources with customer requirements. - Monitor SLAs and internal metrics; implement remediation plans when needed. - Identify trends in customer or department activity and develop action plans. - Draft and review project SOWs, develop project plans and schedules. - Create documentation and provide training on processes and policies. - Maintain an individual caseload while supporting the team and covering absences. - Model behaviors aligned with Optus’ Core Values and Code of Ethics. - Train, guide, and develop direct reports to meet organizational goals. - Facilitate team meetings, hold one-on-ones, and address performance issues. - Provide guidance on complex problems and customer interactions. - Drive process improvements through suggestions, teams, and root cause analysis. - Engage directly with customers to ensure satisfaction. - Perform other duties as assigned. REQUIREMENTS: - Bachelor's degree (BA/BS) or equivalent experience - 3-5 years of management experience. Prefer experience in a progressive, technically oriented environment overseeing engineering or project management teams. - Project Management certification preferred (CAPM, PMP, or equivalent) - Sales engineering or solutions architecture experience desired - Broad technical background (telephony, contact center, enterprise networking, wireless networking, infrastructure cabling, cybersecurity, IT managed services, audio visual, IT infrastructure) preferred - Experience utilizing Microsoft Office products including Word, Excel, PowerPoint, Visio, Project and Outlook - Attention to detail and great organizational skills - Must be a team player with a positive attitude and able to demonstrate excellent customer service skills - This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and respond promptly and efficiently to change. - Must have a high sense of urgency and self-driven to exceed customer expectations - Up to 10% travel required WHAT WE OFFER: - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Referral program - Tuition reimbursement - Vision insurance WHO WE ARE: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages their expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence. PHYSICAL DEMANDS/WORKING CONDITIONS: Occasional travel to offsite customer locations as needed. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, occasionally ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions. Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

Who We Are: We’re not just another IT services firm—we're architects of business transformation. Our cutting-edge solutions and customer-first approach are revolutionizing how businesses connect, communicate, and create value in the digital landscape. As a national leader in IT service delivery, we're seeking sharp, results-driven professionals to join our team and push the boundaries of what's possible. At Optus, we've cultivated an environment where innovation thrives, collaboration is second nature, and openness drives progress. Our team leverages its expertise and commitment to CX to streamline multi-site enterprise operations, ensuring seamless functionality and instilling confidence in our clients nationwide. By joining us, you'll be part of a dynamic force that's setting new standards in IT service excellence. Summary: The Lead Infrastructure Technician installs, maintains and troubleshoots cabling and fiber infrastructure as well as installs and connects various network devices. The Lead Infrastructure Tech works directly with the engineers, project managers and customers to review work orders, project scope and any other requirements. They should be knowledgeable and understanding of telecommunications standards, as well as able to understand customer needs in order to provide recommendations. The Technician will consistently provide clear and concise communication via email and phone to the project manager and\or customer. The chosen candidate will provide exceptional communication skills, a strong attention to detail and high sense of urgency. For candidates outside of driving distance to our office in Jonesboro, AR, this role may be offered as a remote opportunity. Perks of the Role: - Company-paid expenses: Use a company card for all reasonable, pre-approved job and travel costs—no out-of-pocket spending required. - Keep your travel rewards: Earn hotel, airline, and rental car points using your own loyalty programs while traveling on company business. - On-the-ground support: In most cases, local technicians will be brought in to assist you on projects, making your job smoother and more efficient. Responsibilities: - Meeting with customers, reviewing project scope and individual tasks. - Installing, terminating, testing, certifying and labeling CAT5, CAT6, and Single/Multi Mode fiber. - Building out complete IDF/MDF including installing Racks, Cabinets and ladder racking. - Dressing cables and installing fiber channel trays. - Drilling, cutting ceiling tiles, Penetrating firewalls, installing UL approved fire penetration solution including fire sleeves and fire stops. - Installing various network devices, such as wireless access points, digital signage and security cameras - Leading crews of installers, including sub-contractors - Troubleshooting and repairing copper and fiber connections issues. - Install, cut, bend EMT conduit and raceway as needed to complete pathways. - Document and report completed tasks on a daily basis to the project manager - Maintain quality of service by establishing and enforcing industry and organizational standards. - Contribute to team effort by accomplishing assigned tasks as needed. - Lead by example and meet or exceed requirements for all policies including attendance and dress codes. - Ability to work together effectively and professionally with internal and external customers - Ability to communicate verbally through use of phone, e-mail, and fax systems continuously throughout day - Ability to drive for business purposes and maintain a good driving record Requirements: - This role requires up to at a minimum 80% travel to customer job sites, often working out of town for extended periods. - College or Vocational Trade degree preferred, High school diploma required - 3 years cabling experience, with a minimum of 1 year as project lead, managing other techs. - Must be organized, detail oriented, multi-tasking - Proficient with Microsoft Office - A technical understanding of voice, data, and fiber optic systems is required - Must be able to create detailed documentation - Experience with cabling and fiber testing and certification devices - Capable of reading/interpreting blueprints to provide detailed direction and understanding of work requirements/expectations to team members; - Capable of interfacing with the customer and providing exceptional service - Ability to climb ladders, crawl, kneel, reach overhead as required - Ability to differentiate between colors for termination requirements What We Offer: - The pay range is $26-$30/hr, based on experience - 401(k) - 401(k) matching - AD&D insurance - Dental insurance - Disability insurance - Employee assistance program - Flexible spending account - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Referral program - Tuition reimbursement - Vision insurance Physical Demands/Working Conditions: At a minimum, 80% travel to off-site locations across the US. Ability to read, write, and communicate orally and written to external and internal customers and employees. Normal vision and normal hearing with or without correction. Ability to move boxes weighing up to 50 lbs. periodically throughout the workday. In this position, you will need to move around the job site or office, ascend and descend a ladder to install cabling, remain in a stationary position, and continuously position yourself to pull cable or reach cabling in tight, low places throughout the day. Must be able to perform tasks requiring hand and feet coordination and repetitive hand and wrist motions. Optus is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.