• Perform complex installations, preventative maintenance, troubleshooting, and repair of Hitachi's advanced industrial, medical, or IT systems at customer sites. • Diagnose and resolve intricate hardware and software issues. • Provide comprehensive technical support and training to customers on product operation, maintenance, and best practices. • Lead and mentor junior field service engineers. • Manage service calls and schedules efficiently. • Document all service activities using designated service management systems. • Collaborate closely with internal engineering, sales, and support teams to address customer feedback.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for an IS&T Retail Field Leader to join our IS&T Retail Engineering Operations & Support team. The Field Leaders are technology experts at the intersection of store engagement, proactive solutions, and business partnerships. We are uniquely positioned in Apple as the only IS&T team with an in-store presence. We provide support, education, and long-term enhancements. We pursue continuous improvement helping IS&T and Retail Engineering develop the right tools for our store teams. - Engage and provide leadership to stores through in-person and virtual efforts - Responsible for the technological health of all Retail Stores - Support store teams, expansion efforts, store escalations, and mentors - Part of the IS&T Retail Field Team This position is Remote/Home Office based in NYC or the surrounding area with travel to our Retail locations and offices being a requirement. Travel up to 75% as required. In addition, we are looking for someone who has the ability to work variable hours including weekends and holidays at times. Qualifications - Bachelor's degree or equivalent relevant work experience - Demonstrated experience with Retail Store environment and the supporting retail IT systems - Experience using Apple products and operating systems such as Macs (MacOS), iOS devices, Apple Watch, and Apple TV - Strong troubleshooting and problem-solving skills Requirements - Apple Retail leadership experience - Motivation and ability to work as part of a distributed team that spans the globe - Excellent written/verbal communication and presentation skills - Experience working independently and collaboratively with global teams - Proven time management and prioritization abilities - Flexibility to engage with technical leaders, business executives, store teams, and third-party vendors - General knowledge of wireless technology and network infrastructure - Comfort with technologies, hardware, software, and systems critical to supporting retail stores

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. • When needed, collaborate with a team to resolve, or escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. • Onsite support of customers within a 1–2-hour radius of State College, PA. • Providing service, installation, or support during an event at a customer site. • Providing on-site technical and maintenance services for Control Systems and Display Systems. • Leveraging your knowledge by training our Service Partners.