• Manage complex multi-workstream projects and oversee junior team members • Analyze data to implement performance improvement and organizational change • Collaborate with team members and clients to align with business objectives • Communicate effectively with project teams and stakeholders • Lead and develop team members through training, supervision, and feedback

• Take the lead in addressing crisis situations in an operational environment • Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties • Support communication efforts with top management and clients regarding incident resolution strategies • Collaborate effectively with various units/parties involved in incident resolution efforts • Participate in optimizing and executing handover procedures towards Problem Management • Contribute to the development and execution of strategies to prevent incident occurrences • Assist in managing and optimizing IT incident, knowledge, and quality processes • Contribute to lessons learned and training processes, including documentation creation • Learn from and support Lead Incident Managers through training, coaching, and shadowing • Participate in incident simulations (dry runs) and coordinate as needed • Support Lead Incident Managers as shift leads • Contribute to projects with strategic relevance under guidance

• Manage teams of IR consultants to coordinate engagement work across multiple customers and teams. • Responsible for all aspects of people management, including recruiting, training, employee performance management and development. • Responsible for the success and the overall delivery of IR consulting engagements. • Directly lead and manage customer cyber security incidents by guiding customers through investigation, scoping, containment, and remediation. • Lead and manage incident readiness engagements that help prepare Sophos customers for a cyber security incident. • Work closely with other internal stakeholders, including leadership, the Resource Coordinators, Project Managers, Sales, Sales Engineering, Product, Marketing, Operations, other delivery practices. • Oversee, establish, and improve delivery governance, methodologies, best practices, procedures, and other practice initiatives. • Act as a point of escalation and resolution for customer satisfaction issues and strategic projects. • Understand skill gap on teams and create action plans to improve these gaps. • Track Key Performance Indicators KPI (utilization rates, consulting growth, engagement management) to ensure a steady case load and proper staffing. • Produce high-quality written and verbal reports, presentations, recommendations, and findings to customer management. • Demonstrate industry thought leadership through blog posts and other public speaking events. • Participate in leadership, cross-functional and sales meetings on a regular basis. For example, QBR’s, Executive Briefings, business performance and scoping calls. Serve as subject matter expert in a cyber incident response area. • Serve as a technical/managerial liaison between the senior/global practice leadership and the delivery consultants. • Identify pre-sales opportunities and assist with other pre-sales opportunities assigned to you. • Stay abreast of current industry trends, public disclosures and new technology through professional associations, trade journals, networking, and associated training and seminars. • Effectively communicate with clients, peers, leadership, and executives on the topic of incident response. • Mentor incident response team leads and consultants.

• Manage all phases of commercial construction projects from pre-construction through closeout. • Act as a liaison between ownership, design teams, contractors, vendors, and consultants. • Ensure projects are completed on time, within budget, and to the highest standards of quality and safety. • Oversee project planning, budgeting, scheduling, procurement, and coordination efforts. • Monitor construction progress and quality through regular site visits. • Manage project documentation including RFIs, submittals, meeting minutes, and change orders. • Oversee project punch list, final inspections, and occupancy permits.