• Manage a portfolio of 125+ donors and prospects, executing strategic outreach and face-to-face visits to drive the full gift cycle—from identification and qualification to solicitation and stewardship—resulting in successful gift closures ranging from $10K to $1M+ • Partner with the Director of Major Gifts to drive high-level results, consistently meeting or exceeding revenue and engagement targets with a focus on securing six-figure, multi-year, and increased gift commitments • Independently design, execute, and continuously refine cultivation and solicitation strategies for the Society’s priority projects and funding initiatives • Collaborate with organizational leadership and key stakeholders to strategically leverage high-profile events and influential networks • Lead the strategy and execution of high-impact regional events across assigned markets • Facilitate cross-functional collaboration between Advancement and Marketing divisions to synchronize with regional initiatives • Develop and maintain a thorough and accurate understanding of NGS programs and funding priorities • Effectively communicate NGS priorities and successfully match donor’s philanthropic interests to funding needs • Provide and review written materials in a quality consistent with NGS and Advancement team standards • Utilize and update the Raiser’s Edge database by recording activities, contacts, and strategies on an on-going basis consistent with department policies

• Owns the vision, roadmap, and performance of digital self-service experiences for broadband customers, including account management, Wi-Fi management, and online support capabilities • Leads the development and optimization of personalized eCommerce journeys that drive speed upgrades, value-added service adoption, and retention outcomes across authenticated customer channels • Partners with Marketing Base Management and CRM teams to align lifecycle strategies, offers, and messaging with digital execution and personalization capabilities • Uses customer insights, behavioral data, and experimentation to continuously improve conversion, engagement, and customer satisfaction across self-service touchpoints • Establishes and tracks performance against key KPIs including churn reduction, ARPU growth, value-added service attach rates, and Net Promoter Score (NPS) • Exercises independent judgment to prioritize initiatives, balance customer experience with commercial goals, and make data-informed decisions on roadmap tradeoffs and enhancements

• Foster relationships with existing channel partners and clients. • Communicate via phone, email and presentation materials, equipping clients with the necessary tools and knowledge for success. • Monitor performance of existing clients, identifying areas for improvement, and implementing strategies to enhance sales and revenue. • Recruitment of additional users within client offices. • Address client challenges and provide company solutions. • Collaborate with marketing to share customer feedback or insight. • Support conference logistics and other field engagement. • Manage inbound customer requests. • Deliver exceptional client service on a day-to-day basis. • Strive to maintain and increase overall customer satisfaction based on their business needs.

• Manage relationship with PE clients • Identify and pursue additional business opportunities • Lead delivery of operations consulting • Mentor junior colleagues