• Proactively track the health of applications and Windows/Mac endpoints • Install, configure, and maintain Aternity agents and servers to ensure accurate metric collection • Utilize Aternity dashboards to analyze user experience, identify bottlenecks, and generate reports on KPIs • Investigate performance issues, identify root causes, and collaborate with support teams to resolve issues • Create custom business process flows and monitor end-user activity

• Prepare leases and other documents supporting life cycle of a real estate asset • Monitor lease renewals and extension option dates and prepares Landlord notifications. • Inputs, maintains, organizes, and reports on information regarding lease activities, lease data, and financial accounting into real estate management software database. • Communicate with landlords, property managers, and other real estate vendors to obtain/request data about a site(s). • Assist with reconciliations for leasing and operational expenses on a regular basis. • Review and process invoices and Landlord reimbursements for lease expenses including but not limited to utilities, janitorial services, parking fees, and building maintenance. • Review, evaluate, and recommend on lease terms and conditions including but not limited to rental rate, escalations, and tenant improvement allowances. • Assists with financial and lease reporting by providing data insight to Transaction Managers and Real Estate Managers, as well as track and measure critical dates and metrics.

• Administer and maintain the Google Workspace environment, including Gmail, Drive, Calendar, Groups, Meet, and related services. • Manage user provisioning and deprovisioning, including account lifecycle management, Organization Unit structure, and role-based access controls. • Configure and maintain Google Admin Console settings including security controls, authentication policies, and device management. • Manage Google Groups structure, permissions, ownership, and membership, ensuring proper access to file shares and shared drives. • Support Shared Drives administration including ownership models, sharing controls, retention policies, and permission auditing. • Implement and maintain security best practices such as Multi-Factor Authentication (MFA) enforcement, Conditional Access equivalents, and session controls. • Configure and monitor Google Workspace audit logs and reporting dashboards to identify suspicious activity and compliance gaps. • Administer Google Vault for eDiscovery, retention policies, legal holds, and export requests as required. • Support data governance initiatives including Drive sharing restrictions, external sharing policies, and data loss prevention (DLP) settings. • Troubleshoot Workspace authentication, email routing, delivery issues, and end-user access problems. • Provide Tier-3 escalation support for the Service Center and remote Young Life staff related to Google Workspace services. • Coordinate with IT Security, Help Desk, and Infrastructure teams to implement Workspace security and compliance initiatives. • Maintain documentation of Google Workspace configurations, policies, and operational procedures. • Coordinate with vendors and Google support for troubleshooting and escalations as needed. • Assist with infrastructure-related projects that integrate with Workspace, including SSO, identity federation, and automation tools.

• supports the administration of utilization management by performing a variety of moderately complex administrative, operational, and customer service tasks. • conducting calculations and data processing as part of its responsibilities. • provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. • Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. • follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.