This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Ministry Trips Manager will be responsible for the implementation and management of systems and processes, development of resources, and execution of policies and guidelines in relation to FCA's Go Trips. This role will ensure that all Go Trips are carried out safely and in alignment with FCA's mission and vision. This position will work alongside other departments (ex: Finance, Technology, Human Resources), field staff and ISPs/ISAs to ensure all trips are aligned with FCA's mission and vision, carried out safely, and executed properly. Ministerial Duties - Agree with, and abide by, FCA's Christian Community Statement. - Follow a spiritual rhythm including daily prayer and Bible study to seek the Lord's will for FCA. - Lead, conduct and provide spiritual leadership for staff, volunteers, coaches and athletes through prayer, Bible study, worship and living by example so they are equipped to serve others. - Connect to and participate in a local church through worship and weekly involvement. - Conduct yourself in a manner that affirms biblical standards of conduct in accordance with FCA's Christian beliefs (see FCA's Christian Community Statement) at all times. Role Responsibilities - Collaborate with the Global Field Office, EVP of International Administration and EVP of International Advancement to review, update or add guidelines and policies of FCA's Go Trips to ensure trips align with FCA's mission and vision. - Manage the Trip Registration process in the VIP system. - Lead the review, development and implementation of Go Trip policies and guidelines with RDIAs, FCA staff and trip leaders. - Manage, train and troubleshoot utilization of Go Method, a third-party trip management software. - Track and evaluate the effectiveness and outcomes of trips through data and feedback to continuously improve current systems, processes and protocols. Training and Preparation - Collaborate with RDIAs to ensure trip leaders are trained and equipped with cultural training, safety guidelines, and risk management protocols. - Provide training, tools and resources to trip leaders (and members, if needed). Safety and Risk Management - Stay updated on geopolitical, health and safety risks in countries where trips are or will take place (and help trip leaders adjust plans accordingly if necessary). - Collaborate with the EVP of International Administration to implement crisis management plans and risk management protocols for potential emergencies during a trip. Competencies - Proficient Calling to serve in the ministry of FCA. - The ability to analyze data and use information to make decisions that support the ministry. - Knowledge and experience with the organization of people, processes, and systems to accomplish organization objectives. - Can effectively communicate thoughts, ideas and feelings verbally and in writing. - Can speak publicly in a manner that inspires and motivates others to act. - Expresses self in clear, concise and understandable manner. - Must be able to manage themselves and their workload without intensive oversight. - Analyzes problems, generates alternatives, implements solutions and follows up afterwards. - Must be able to learn new information and apply it to practical solutions. - Must have the desire to serve FCA field staff, ISPs/ISAs, and constituents. Provide quality, timely, thorough support when questions arise. - Represents the FCA Core Values: Integrity, Serving, Teamwork, and Excellence. - Can create plans and lead a team of people to accomplish ministry goals. - Can effectively lead all aspects of the lifecycle of a project. - Proficient with technology and software for planning and communication (e.g. Microsoft Suite, Teams, Canva, WhatsApp, etc.). Qualifications - This position is eligible to be remote.

The Program Analyst is a critical member of the Provider Networks’ team, responsible for implementing and optimizing CMS payment programs such as PC Flex and Practice Payment Excellence which will consolidate and automate Aledade’s payment processes across the organization. This role requires a detail-oriented, analytical, and proactive professional who can manage data-driven projects, design and maintain standard operating procedures (SOPs), coordinate technical workgroups, and partner with cross-functional teams to drive efficiency and alignment. The Program Analyst must be skilled in data analysis, project management, and technology-enabled solutions, with the ability to translate complex payment models into streamlined operational processes. Success in this position means assisting in delivering reliable, scalable, and automated payment program operations that support Aledade’s value-based care mission. This position reports directly to the Vice President, Provider Networks Operations. This program analyst will ensure seamless internal operations and will drive efficiency across initiatives. This role requires a highly organized, proactive, and service-oriented professional who excels in managing complex workflows, supporting executive leaders, and fostering collaboration across teams. This is a mid-level analyst role that will have some administrative responsibilities. Therefore, this program analyst must be detail-oriented, skilled in both verbal and written communication, and proficient in Google Suite and Microsoft Office tools. The role also requires the ability to learn and leverage platforms such as Salesforce, Miro, and Monday.com. Success in this position means delivering exceptional program management and support for Provider Networks Operations’ leaders, staff, and Aledade participating providers. This position reports directly to the Vice President, Provider Networks Operations. Primary Duties: - Program, Project, Administrative, and Technical Leadership - Provide project management and operational/administrative support to the Senior Directors and Vice President in Provider Networks Operations who are leading the implementation, monitoring, and optimization of CMS and practice-based payment programs, including PC Flex. - Manage cross-functional projects to consolidate and automate payment workflows across Provider Networks. - Assist with data analysis and reporting to evaluate program performance, identify risks or gaps, and recommend improvements. - Develop, document, and maintain memos, newsletters, and SOPs to continue the implementation of the PC Flex program and standardize payment program processes. - Serve as the administrator and facilitator for technical workgroups, ensuring effective collaboration and timely completion of tasks. - Track and monitor program deliverables, action items, and deadlines, ensuring accountability and alignment across teams. - Draft and distribute professional communications, including reports, program updates, presentations, and process documentation. - Provide high-level administrative and operational support for the Provider Networks team, including preparation and execution of calls, meetings, and strategic projects. - Serve as a liaison between executive leadership and cross-department teams to drive clear communication, alignment, and collaboration. - Strategic Support - Provide project management support, including maintaining project plans, preparing progress reports, and facilitating workgroup and leadership meetings. - Create and maintain dashboards, trackers, and performance summaries to communicate program status and outcomes to leadership and stakeholders. - Develop executive-level presentations and reports that support strategy and decision-making. - Identify and document opportunities to enhance efficiency, reduce redundancies, and increase automation in payment operations. - Ensure consistent communication and alignment across headquarters, field staff, and providers on payment program updates, requirements, and outcomes. - Support ad hoc analyses and special projects related to payment models, program evaluation, and process improvement. - Coordinate and track progress of organizational initiatives from planning through execution, ensuring deadlines, deliverables, and quality standards are met. - Facilitate effective information flow between headquarters and field staff to ensure clarity of priorities, program updates, and outcomes. - Provide flexible support for ad hoc strategic and operational initiatives. Minimum Qualifications: - Bachelor’s degree required; PMP or LEAN certification is a plus. Preferred Qualifications: - Strong ability to develop and maintain customer and stakeholder relationships across diverse teams and regions. - Demonstrated project management expertise, including the ability to manage multiple initiatives in a fast-paced environment. - Excellent written and verbal communication skills with proven experience preparing executive presentations. - Strong discretion and judgment, with the ability to handle sensitive and confidential information. - Proficiency in data manipulation and presentation using Google Suite and Microsoft Office, with ability to quickly learn new platforms (Salesforce, Miro, Monday.com). - Results-oriented mindset with proven success managing complex projects to completion. - Experience working in a matrixed, team-oriented, and distributed environment, with the ability to influence without direct authority. - Demonstrated ability to thrive in dynamic environments, adapt quickly to change, and remain focused on organizational priorities. Physical Requirements: - Ability to travel up to 5% of the time, as needed Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

A Program Specialist plays a pivotal role in the successful execution of projects and programs within an organization. Provider Network Operations is seeking a Program Specialist to support several operational functions that maintain the accuracy and integrity of the Aledade portfolio. The candidate for this role is required to have strong communication, analytical, and organization skills. The Program Specialist must operate collaboratively with internal/external stakeholders, and cross-functional leads to manage program/project scope. This solution oriented candidate for this role should be a problem solver who is detailed and systematic in their approach. In this role, you will undertake a variety of administrative and program management duties ranging from defining business requirements, reporting on key performance indicators,optimizing current processes and supporting the day-to-day work. This Program Specialist will support the Withdrawals team. The primary responsibility of this resource is to support the withdrawal and rostering teams by ensuring client details are updated timely and accurately to reflect their contract participation with Aledade. Core duties include: ensuring practice contract withdrawals are timely processed, contract participation is reflected accurately in all systems, and providing project management support to all Aledade teams that support the withdrawal process. This resource is expected to independently coordinate assessments, review and remediation of errors on erroneous records. The Program Specialist is expected to identify trends in the data and strive to solve problems that are diverse and complex in scope. Primary Duties: - Facilitate the withdrawal process through its life cycle, from submission to closure. - Coordinate the processing of withdrawals across cross-functional teams (i.e., Field, Rostering, Operating Model, Con Ops, Legal, Integrations, and Practice Success). - Complete ad hoc data requests from Leadership and compile into reports for use in presentations. - Compile reports on status of withdrawals to communicate out to relevant stakeholders. - Make recommendations on changes/additions to both policies and procedures that support the withdrawal process - Recommend innovative plans for design or quality improvement of unit programs/procedures - Assist in developing operational goals, objectives, and standards for unit, programs, projects, etc. - Represent unit at internal and external meetings with stakeholders Minimum Qualifications: - Experience with Salesforce, Monday.com, Jira, and Tableau. - Analyst-level ability with Google Sheets/Excel (i.e., VLOOKUP, Pivot Tables, and IF statements). - Proficient with Google Suite - Outstanding verbal and written communication skills - Excellent organizational skills - Analytic skills - Good time management and organizational skills - Minimum Education : High school diploma; Bachelor’ degree in business administration or a health-related services preferred. Physical Requirements: - Ability to travel up to 5% of the time, as needed Who We Are: Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place. What Does This Mean for You? At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners Robust time-off plan (21 days of PTO in your first year) Two paid volunteer days and 11 paid holidays 12 weeks paid parental leave for all new parents Six weeks paid sabbatical after six years of service Educational Assistant Program and Clinical Employee Reimbursement Program 401(k) with up to 4% match Stock options And much more! At Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation. Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Kentro is seeking an accomplished Director, ServiceNow Platform Support to provide strategic leadership and operational oversight of our ServiceNow delivery portfolio at the Department of Veterans Affairs. This senior role sits above two core delivery teams — the Hardware Asset Management / Software Asset Management (HAM/SAM) program and the Platform & Maintenance team — and is accountable for overall delivery quality, client satisfaction, financial performance, and ServiceNow program growth at the VA. Reporting directly to the Senior Director of Operations and working in close collaboration with the VA engagement’s Project Manager(s), this leader will serve as the senior client-facing executive for ServiceNow at the VA — driving business process improvement, elevating technical maturity across delivery teams, and positioning Kentro as a long-term strategic partner to the VA. This role will also work in close partnership with Kentro’s ServiceNow practice leads and subject matter experts to ensure delivery teams are operating against leading practices and continuously improving both technically and operationally. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Employee must be willing and able to travel to headquarters or customer sites as needed to support the contract (estimated 10% travel). Responsibilities - Provide executive oversight of the VA ServiceNow program, ensuring both the HAM/SAM and Platform & Maintenance teams execute with quality, consistency, and alignment to contract objectives. - Drive adoption of ServiceNow leading practices, ITIL processes, and delivery standards across both teams, partnering with Kentro’s practice leads and SMEs to bring the latest platform knowledge to the engagement. - Serve as the senior escalation point for complex technical and operational challenges, making sound decisions that protect delivery outcomes and client relationships. - Support the Senior Director of Operations in defining and executing program OKRs, ensuring accountability and measurable performance across the engagement. - Lead business process improvement efforts in partnership with VA stakeholders — assessing current-state workflows, identifying gaps, and designing ServiceNow-enabled solutions that drive measurable operational improvement. - Drive the overall technical growth of the ServiceNow program at the VA, ensuring delivery teams are continuously upskilling, adopting new platform capabilities, and operating at a high level of technical maturity. - Develop and maintain a ServiceNow growth roadmap for the VA engagement, aligning platform evolution with VA mission priorities and surfacing opportunities for expanded platform value. - Serve as the senior ServiceNow delivery executive for VA stakeholders, maintaining strong relationships with COR/CO contacts and Program Office leadership and ensuring consistent alignment on priorities and performance. - Provide executive-level reporting on program health, risks, and improvement initiatives, and support development of a proactive customer engagement strategy that reinforces Kentro’s value to the VA. - Identify and surface on-contract growth opportunities, assisting the program in pursuing new work, scoping modifications, and positioning Kentro for recapture. - Lead and motivate the VA ServiceNow delivery team, setting clear direction for leads across both programs and fostering a culture of accountability, collaboration, and continuous improvement. - Oversee workforce planning, staffing strategy, labor mix management, and succession planning — advising on the role profiles and skills needed for each team to succeed while partnering with PM(s) on execution. - Identify and develop high-performing team members through mentorship, stretch opportunities, and targeted development programs. - Partner with the PMO to oversee operational budgets, ensure cost control, and manage resource allocation efficiently across both delivery teams, including labor mix and subcontract budget management. - Ensure operational compliance with all contract requirements, VA security obligations, and audit standards, and proactively identify and mitigate program risks with timely escalation as needed. - Work with the VP of VA ESOM, Senior Director of Operations and PMO to identify, scope, and develop contract modification requests and on-contract growth opportunities. Qualifications - Bachelor’s degree in Information Technology, Business Administration, or a related field; Master’s degree preferred. - 10+ years of progressive IT services delivery experience, with at least 5 years in a director-level or senior program leadership role on federal contracts. - 5+ years of direct experience with the ServiceNow platform — including delivery oversight of ServiceNow programs in a federal government context. - Demonstrated experience with HAM/SAM, ITSM, or related ServiceNow modules and a working knowledge of IT Asset Management and IT Service Management best practices. - Proven ability to drive business process improvement in a federal IT environment, with experience translating client mission needs into platform solutions. - Proven track record leading federal IT contract delivery, with direct experience engaging and briefing SES-level (Senior Executive Service) government leadership and senior federal executives on program performance, strategy, and outcomes. - Strong knowledge of government contracting, PWS/SOW compliance, subcontract management, and the federal acquisition lifecycle; experience supporting federal clients on programs over $10M annually. - Experience overseeing multi-team delivery structures and managing or mentoring Project Managers. - Demonstrated experience supporting business development, proposal development, or recapture strategy on federal IT contracts, including identifying on-contract growth opportunities and contributing to pursuit activities. - Exceptional client engagement skills with a track record of building and sustaining relationships with federal government stakeholders. - High emotional intelligence and outstanding verbal and written communication skills; comfortable presenting to senior VA leadership. - Ability to identify, document, and escalate program risks with sound judgment and appropriate urgency. - Active PMP or equivalent certification. - US Citizenship OR Green Card. - Ability to obtain and maintain Public Trust clearance. Preferred - ServiceNow Certified System Administrator (CSA) or higher (e.g., CIS — HAM, SAM, ITSM). - Experience within VA IT programs, VA ESOM, or other large federal health or benefits agency environments. - ITIL Foundation certification or higher. Benefits - Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. - Education reimbursement for certifications, degrees, or professional development. - Flexibility for professional growth and networking opportunities. - Incorporation of fun into the workplace with activities such as happy hours, holiday events, fitness & wellness events, and annual celebrations. - Commitment to community involvement through charity galas/events. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.