Job Summary: The Global Delivery Division Lead has a multifaceted role in building and managing a high-performing team that supports the onboarding of new Clearwater clients. Their responsibilities include recruitment, retention, training, and motivating team members. They oversee performance management through 1-on-1s and reviews, facilitate career growth, and act as a knowledgeable escalation point for inquiries. They also implement metrics to measure project and process success, drawing on their expertise in financial instruments and accounting. They collaborate with product management to enhance client onboarding and ensure smooth knowledge transfer between teams. Responsibilities: - Manages a team size of 20-50 including individual contributors and other managers. - Determines how to meet assigned objectives received in this form. - Mitigates risks and ensures timely client implementation by participating in regularly scheduled senior and executive leadership steerco meetings with clients. - Recommends changes to policies and procedures that positively impact the organization. - Ensures client success and continued growth through regular engagement with senior and executive leadership. - Builds out market vision and ensures consistent client satisfaction messages across department leaders by participating with sales, product, and other ops team leaders. - Gains desired outcomes and drives continuous improvement by following existing processes and implementing new ones when applicable. - Supports team members in meeting schedules, resolving issues, and advancing career paths by acting as an advisor. - Administers schedules, performance requirements, and may have budget responsibilities while also developing them. Required skills: - Securities and financial markets knowledge. - Familiarity with accounting and reporting for fixed income, structured products, and/or derivatives. - Strong computer skills, including proficiency in Microsoft Office. - Excellent attention to detail and strong documentation skills. - Outstanding verbal and written communication skills. - Strong organizational and interpersonal skills. - Exceptional problem-solving abilities. Education and Experience: - Bachelor’s & Master’s in finance or math, accounting, economics. - 9+ years of relevant experience. Preferred background in Finance, Program Management, Accounting or Consulting. - Experience engaging with senior and executive leaders. - Experience with Project Management tools. Salary Range $144,000.00 - $204,000.00This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits. Clearwater Analytics is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

• The European Regional Medical Director acts as a senior medical leader responsible for developing and implementing the Medical Affairs strategy across a designated European region. • This role bridges the gap between global strategy and local execution, ensuring high-quality evidence generation, scientific exchange with Key Opinion Leaders (KOLs), and regulatory compliance (e.g., MDR, EMA guidelines). • Lead cross-functional initiatives to support product launches and lifecycle management, providing clinical and scientific expertise to internal stakeholders. • Contribute to the creation of Global Medical plans aligned with business and regulatory objectives and lead the creation and execution of the regional medical affairs strategy, ensuring alignment with global objectives and local market needs. • Act as the senior clinical subject matter expert developing, maintaining, and leveraging relationships with top European KOLs, patient advocacy groups, and scientific societies to foster partnerships and gather insights. • Ensure all medical activities comply with European regulatory requirements (EMA), industry codes (e.g., EFPIA, ABPI), and internal policies. • Manage regional medical budgets, ensuring optimal resource allocation for medical projects.

• Manage and develop a team of Dialer Administrators, ensuring 24/7 coverage and high-quality output. • Partner with Collections Strategy and Business Partners to translate high-level business goals into tactical campaign segmentations. • Act as the final point of escalation for file delivery delays, system outages, and complex JIRA research requests. • Oversee the investigation of regulatory exceptions (e.g., State restrictions, RPC rest periods) and ensure all documentation meets Legal/Audit standards. • Collaborate with Workforce Management (WFM) to forecast staffing requirements and make high-level decisions on intraday shrinkage and OT offers. • Own the Monthly Business Review (MBR) data and provide ad-hoc strategy planning to business owners based on dialer performance trends.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Define and execute the US Retail professional services and delivery strategy aligned with SymphonyAI’s global objectives and the needs of the North American retail market. - Build, lead, and scale a high performing, customer focused Professional Services organization supporting US retail customers. - Serve as a key leader within the Retail Services organization, partnering closely with Sales, Customer Success, and Product to drive growth, delivery excellence, and long term customer value. Oversee the successful delivery and implementation of SymphonyAI Retail solutions for large enterprise retail customers across the US, ensuring projects are delivered on time, within scope, and at high quality standards. - Establish and enforce delivery governance, risk management, and consistent implementation methodologies across all engagements. - Drive continuous improvement across delivery processes, leveraging global frameworks while adapting best practices to meet US customer expectations. Act as executive sponsor for strategic retail customers, ensuring alignment on business objectives, milestones, and measurable outcomes. - Partner with Sales and Customer Success to identify expansion opportunities, renewals, and long term account growth. - Build trusted advisor relationships with senior retail executives, positioning SymphonyAI as a strategic partner rather than a vendor. Own the US Professional Services P&L, including revenue forecasting, capacity planning, utilization, and margin performance. - Collaborate with Sales on scoping, estimating, and structuring professional services engagements that balance customer value with commercial discipline. - Track and manage delivery performance through KPIs and operational dashboards aligned with global metrics. Partner closely with Product Management and Engineering to share customer insights and influence roadmap priorities and solution enhancements for retail customers. - Collaborate with global Professional Services leaders to ensure consistency, scalability, and knowledge sharing across regions. Qualifications - 15+ years of experience in enterprise software delivery, professional services, or consulting, with at least 5 years in a senior leadership role. - Proven experience delivering complex SaaS, analytics, or AI driven solutions for large US retail enterprises. - Strong understanding of retail business processes such as merchandising, supply chain, pricing, promotions, or category management. - Demonstrated experience owning and managing a Professional Services P&L. - Exceptional stakeholder management skills with the ability to influence executive level customers and internal leaders. - Experience leading geographically distributed teams across the US. Requirements - Experience with AI, machine learning, or data driven enterprise platforms in retail. - Background in business transformation, consulting, or large scale SaaS implementations. - Experience operating within a global, matrixed organization. - MBA or relevant advanced degree. Personal Attributes - Strategic leader with a strong execution mindset and willingness to stay close to delivery. - Customer first leader who balances advocacy with accountability. - Collaborative and decisive, with the ability to lead through influence. - Comfortable operating in fast paced, evolving environments and scaling teams through change. Benefits - This is a remote role.